CarMax Warwick

This dealership is the worst dealership I’ve ever been to. I placed a hold on a 2017 Nissan Rogue SL on Saturday 9/25 with Alyssa and the suv was able to be held until 9/30 or I got the financing. Well on Tuesday morning when I went to call them to inform them I got outside financing from Capitol one and wanted to proceed forwarded with another application with capitol one they told me the vehicle was no longer being held for me and that another customer placed it on hold. I have called customer relations, spoke with the manager at Waterbury named Brian and NO ONE was willing to honor 9/30 hold that Alyssa gave me on Saturday 9/25. They ran my credit and started my application for this vehicle and then gave it to someone else. Their sales and management service is absolute trash and not worth buying a car from them. They have tried to get me to buy more expensive Nissans instead of the one I has placed on hold. If I could give them no stars I would! CARMAX DO BETTER!

Went to go look at a 2016 Audi S4 and found that the rear brakes were completely gone. Salesman said they look them over and it passed "their standards" If your going to buy from them, dont expect it to be free from issues.

We came to carmax after looking at a few cars at other dealerships. We loved that carmax doesn't have any hidden fees. Spencer, in Warwick MA, was amazingly helpful and we are so grateful to have worked with him! Thank you so much.

Everybody nowadays wants a review. So here we go. Carmax was a different experience! Better then what I've delt with in the past. Everything went smoothe and efficiently. The way it should be, no exceptions. Did they jump through hoops? NO! Did they offer me a drink? NO! Did they call me a week later to ask how I was enjoying my purchase? NO! They did the basics and only what they were getting paid to do. Still waiting 2 weeks plus to here back from service. You wanted my review, you got it!

The initial day we went to look, we were very happy leaving. We found something we loved, and Deb was amazing! We went back to do paperwork a few days later with Roger, who was also great to work with, and were told we could pick it up 24-48 hrs later. Friday came and there was a slight mix-up, but Eric and Deb took full responsibility for this mix-up and worked with us to fix it. Deb came in on her day off and we drove our car home the next day. Cannot say enough great things about the customer service here! Thank you for making our car-buying experience a good one!