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Reviews
They serviced our Expedition in less than an hour and the
They serviced our Expedition in less than an hour and the interior of the car remained spotless as it was when I arrived. The representative for Ted Russell Ford was very polite and showed me to the customer lounge for a cup of coffee.
They serviced our Expedition in less than an hour and the
They serviced our Expedition in less than an hour and the interior of the car remained spotless as it was when I arrived. The representative for Ted Russell Ford was very polite and showed me to the customer lounge for a cup of coffee.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Carey, we are so happy to read such a great review about Ted Russell Ford - Kingston Pike! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I received immediate response when I pulled into the
I received immediate response when I pulled into the service area. The person listened to all my needs that needed attention on my vehicle. They made a list of my problems and quickly moved it to the service area.
I received immediate response when I pulled into the
I received immediate response when I pulled into the service area. The person listened to all my needs that needed attention on my vehicle. They made a list of my problems and quickly moved it to the service area.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Carey, we are so happy to read such a great review about Ted Russell Ford - Kingston Pike! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Very Knowledgeable and offerred a fair deal on pricing
Very Knowledgeable and offerred a fair deal on pricing and trade in. Would recommend this dealership to others. Our salesperson (Tyler) was very helpful and knew all of the tech stuff about the car.
Very Knowledgeable and offerred a fair deal on pricing
Very Knowledgeable and offerred a fair deal on pricing and trade in. Would recommend this dealership to others. Our salesperson (Tyler) was very helpful and knew all of the tech stuff about the car.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi David, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I enjoyed my experience with Ted Russell Ford and service
I enjoyed my experience with Ted Russell Ford and service advisor John. The care and attention to detail was top notch and John provided great clarity and explanation of the maintenance and repairs. I will be back for future service needs.
I enjoyed my experience with Ted Russell Ford and service
I enjoyed my experience with Ted Russell Ford and service advisor John. The care and attention to detail was top notch and John provided great clarity and explanation of the maintenance and repairs. I will be back for future service needs.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jordan, thank you! We take our reviews seriously and are delighted to hear about your visit. At Ted Russell Ford - Kingston Pike we are always striving to do better than your last visit.
Mobil techs came to my house and performed the 20,000
Mobil techs came to my house and performed the 20,000 service on my car. Their communication and service was excellent. And, to my great surprise, they were the same gentlemen who performed the initial oil change on my car last year. Says something to me that this dealership has low employee turnover, they don?t lose the expertise.
Mobil techs came to my house and performed the 20,000
Mobil techs came to my house and performed the 20,000 service on my car. Their communication and service was excellent. And, to my great surprise, they were the same gentlemen who performed the initial oil change on my car last year. Says something to me that this dealership has low employee turnover, they don?t lose the expertise.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Susan, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent service!
Excellent service!!! Always professional and polite! I would never think of taking my car anywhere else. I have complete trust and confidence!!! I work alot and depend on my car!
Excellent service!
Excellent service!!! Always professional and polite! I would never think of taking my car anywhere else. I have complete trust and confidence!!! I work alot and depend on my car!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you so much for your kind words about your experience here at Ted Russell Ford - Kingston Pike. We try every day to satisfy our customers and it’s always nice to know when we succeed.
The best experience I've had with a dealership, from
The best experience I've had with a dealership, from sales to finance, Roy, CJ, and Donnie were fantastic. Quick and thorough - I would highly recommend!
The best experience I've had with a dealership, from
The best experience I've had with a dealership, from sales to finance, Roy, CJ, and Donnie were fantastic. Quick and thorough - I would highly recommend!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi John, we are pleased to hear of your experience with us here at Ted Russell Ford - Kingston Pike. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Always superb service!
Always superb service! They are always a pleasure to deal with. I will continue to use this dealership in the future. The service manager is always very professional and helpful.
Always superb service!
Always superb service! They are always a pleasure to deal with. I will continue to use this dealership in the future. The service manager is always very professional and helpful.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kristine, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Service is excellent.
Service is excellent. ..the team and service has been done on time. Thanks . I will send again my car in this dealaership and I recommend
Service is excellent.
Service is excellent. ..the team and service has been done on time. Thanks . I will send again my car in this dealaership and I recommend
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ted Russell Ford - Kingston Pike for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.
My experience was complete, prompt.
My experience was complete, prompt. Courteous. Straightforward. Good experience. John was helpful. I brought my car early and the checked me in and called me when complete. They called before performing an optional repair.
My experience was complete, prompt.
My experience was complete, prompt. Courteous. Straightforward. Good experience. John was helpful. I brought my car early and the checked me in and called me when complete. They called before performing an optional repair.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, when a customer makes the effort to write a review as generous as yours, we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ted Russell Ford - Kingston Pike for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.