Lou Sobh Kia

Excellent dealership. All staff had our best interest in mind. We met the manager, our salesperson Ralph, the finance person and service manager. We felt really well taken care of. We will definitely recommend this dealership.

I learned after my visit that I needed rear brakes. I am surprised that this wasn't noticed during the tire rotation.

We spent over a month looking for a car, and it was disappointing and frustrating finding so many dealerships that misrepresented their vehicles online with inaccurate descriptions and photos. After visiting seven other dealerships and walking away from all of them, we saw a listing at Lou Sobh Kia that looked great. I contacted the dealership and was put in touch with Darren, who spent two days answering my questions and assuring me the photos were accurate and true depictions of the van on their lot. We agreed to go see the van, but I was still leery after working with several other dealerships only to find the cars they were selling weren't decent at all. From the time we walked into the sales floor, we were treated kindly and I only heard one untruth spoken to me, which still isn't okay, but it is SO much better than the multiple lies we have heard over the last month. We bought the van and have been pleased with the process, the pricing, the van, and the way were treated while making the deal. I would recommend this dealership to anyone who's looking for a mostly honest dealership in the metro area. I had started to lose faith in all car salespeople and now I know there are two who are decent: Darren and Shane. The manager, Chad, was able to get a better interest rate than our bank, which was awesome. He wasn't the most personable, but I was also very frustrated at this point in our car search and probably could have been kinder to him, too. End result-- he helped us get the car we wanted at a reasonable price and I'm thankful for that. If you're fed up with the search, try this dealership. They work with their customers, they aren't rude or too shady, and they follow up after the sale.

Eddie Martinez went above and beyond to help me get to my cost ... Thank YOU!

I had a great experience at Kia. My sales rep, Tyler, was so polite and helpful nd patient. My husband owns a Kia also and loves it.

Fantastic service with more help than i could ask for with the free shuttle to keep my day on track.

I was very well pleased with this dealership they were friendly and very helpful glad this dealership came to cumming all the employees were very friendly

A blown head gasket and time constraints forced me and my wife to find a replacement vehicle in short order (about a day). Typically, I would spend weeks pouring over reviews and comparison shopping both among different brands and dealerships...not this time.. After doing a quick search on brands, models and prices I decided that either the KIa Rio5 hatchback or the Soul would likely our best choice. Both had pluses and minuses, but had the features we wanted at in a price range in which we felt comfortable. After doing an internet search using various car shopping sites, we found some good candidates at Lou Sobh (a 2-hour drive away). I called to ask about the advertised cars. Within an hour I had price quotes that were the best prices I'd found. Because I work and live two hours away, I asked if I could arrive at an hour or so before closing and get it done today. The answer was "yes." The dealer I spoke with on the phone had to leave, but turned me over to Tyler, the dealer that helped me at the lot, both were patient, courteous and helpful. The only pressure I felt was from the fact that I needed to leave the lot with a car and my wife and I were having trouble deciding. However, once we decided on the car (after 3 different test drives), we were done with all the paperwork in 30 minutes....that is 30 minutes after closing (and, thanks goes to Chad for hanging out as well). We were the last to leave. Also, the dealer provides a tank of gas in each new car, and Tyler had us follow him to a nearby station to pay for the full tank. Everything we were told on the phone, we got. There were no surprises...WHAT A PLEASANT SURPRISE!!! Thanks guys, I will both recommend your dealership and will be back myself for the next purchase when the time comes. Cheers!

Been taking my car to get service here since they opened and I have no complains.

We got a great price on a great vehicle. Everyone in the transaction was friendly and helpful.