Reviews
Excellent professional service and very accommodating and
Excellent professional service and very accommodating and work around your schedule keep you informed on all service findings and cost
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic feedback, Vera! We're glad to hear that our team at Pride Chevrolet provided excellent service and kept you well-informed. We appreciate your support!
I went in for a oil change and a tire rotation,
I went in for a oil change and a tire rotation, everything was done in a timely way, people very pleasant, this is my fourth car from pride and never a problem with the service department
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Artie, we're delighted to hear that your service visit at Pride Chevrolet was efficient and pleasant. Thanks for being a loyal customer!
Thank you Douglas Fowler For helping me purchase my new
Thank you Douglas Fowler For helping me purchase my new car you were very helpful and very friendly. Thank you again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Douglas provided such helpful and friendly service during your car purchase at Pride Chevrolet. Enjoy your new ride, and thanks for the kind words!
Bad customer service , Nobody ever responds back And no
Bad customer service , Nobody ever responds back And no one ever picks up the phone
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Mr. Manero, I apologize for our unsatisfactory level of service provided during your visit to the dealership. We strive to keep our service customers informed of the progress our team is making on their vehicles. I looked into your communication with the team and our call logs show two calls to your phone number of record from Letizia on Friday, 8/9 at 4:09 PM and 4:15PM and two additional calls placed by Omar the next day at 9:26 AM and 12:37 PM. Perhaps we had the incorrect number or you were frustrated by missed calls and the need to leave messages. I know the teams are very busy attending to other customer. However, they strive to treat every customer promptly and courteously. Your feedback is most welcome as it provides an opportunity to improve. Thank you for your feedback. Sincerely, Joe Vignone
Omar Martinez was very helpful.
Omar Martinez was very helpful. He resoved problems that I had with my car very quickly and very effectively. I would like to deal with him every time when I need service in dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Yakov, we're delighted to hear that Omar provided such effective and quick service for you at Pride Chevrolet. We'll make sure he knows about your appreciation!
My name is John Polino, and I leased a TRAX from your
My name is John Polino, and I leased a TRAX from your dealership. My wife and I had planned a trip to New Hampshire, and found out that all of my windows would not open! Instead of heading to New Hampshire I found myself very upset heading for Pride. The sales manager Introduced me to Letizia, and she immediately got a mechanic to work on my Trax. I found her to be not only a pleasant, Pride employee but, she recognized my frustration, and took my wife and I to the waiting room. She lowered my blood pressure, even though the day was lost, on going to New Hampshire.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, we're glad Letizia could assist you and help turn a frustrating situation around at Pride Chevrolet. We appreciate your understanding and hope the rest of your experience with us has been smooth! If there is anything else we can do to assist you, please don't hesitate to reach out. Safe travels ahead!
I was very pleased with helpfulness and knowledge from
I was very pleased with helpfulness and knowledge from Geraldine Smith. She worked through problems with my insurance company with good humor. She is a great sales person.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Geraldine provided such helpful and knowledgeable service at Pride Chevrolet. Thanks for sharing your positive experience!
I had my company vehicle towed there, called multiple
I had my company vehicle towed there, called multiple times to get an update over the course of a 4 day and didn't get a call back until a week later from when I dropped the car off. You can't speak with anyone directly they have to take a message and have someone call you back. The service here is horrible.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Chris, I'm really sorry to hear about your experience with our service. We strive for timely and direct communication, so it's disappointing to learn we fell short here. I'd like the opportunity to make this right — I will reach out soon. Thank you, Tony Derenthal - Service Manager - 781-599-1200
I called on a Friday for an appointment for Monday to get
I called on a Friday for an appointment for Monday to get my vehicle serviced. I guess when the service dept. does not answer, a receptionist picks your call up, she said wait for a confirmation for that appointment day. It never came! I needed some multi-purpose bolts for my tailgate area so I email the online form to the parts dept., they responded to say they got my request and said they would get back to me. It never came! I guess Brain Surgery is going on over there where they just can't get back to you with what you need or they only have one person working there.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Charlie, I apologize for the lack of communication you've experienced. This is not the level of service we aim to provide and I'm sorry for any inconvenience caused. Please send me an email requesting user registration at tderanthal@pridemotorgroup.com and I will reply. Thank you, Tony Derenthal - Service Manager - 781-599-1200
Always a great experience doing business with Pride
Always a great experience doing business with Pride Chevy. Letizia is the best service advisor I’ve dealt with in years. Thank you Letizia!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Truly happy your experience was satisfactory.