Karp Volvo Cars

This is based on the experience I had July 8 with the service department. I live in Bayside Queens and bought my TWO 2021 XC40 at Karp. I have always serviced my cars at this dealership even though it is over 45 minute drive from my home. Today I brought one of my cars in for the final complimentary service and the experience was horrible. The car was TWO hours late past the time I was told. The service manager Mark N treated me the worst way possible. When I told him I bought my TWO CARS at Karp and I come out of my way to come here. This was his response “I DON’T CARE IF YOU BOUGHT 10 CARS HERE”. He then turned his back and walked away!! Great customer service!!! I am so taken back that I have to let all know that this is horrible treatment!!

We have had nothing but problems since our fantastic PURCHASE experience. We had a vibration at highway speed on our XC40 B5 with 20 inch wheels. Do yourself a favor a google this issue pre-purchase and read the pages of people stating this problem. There is no fix. We have spent months dealing with Karp and they have used bait and switch tactics and wasted our time. No one should have to buy a 50k car that vibrates on the highway. This is OUR experience, of course. But I have no doubt that it will be yours buying this car from this dealer. Simply read their service reviews. I wish we had. Their terrible service prevents people from being lifelong Volvo customers. That's such a shame.

This is my wife 2 Volvo ,they are both from Karp, the sales rep and all others there are the best simple like that David Markowitz is the best , very nice person , very professional and always ready to help, I thank him because always has been there for Us.

I went Karp Volvo on Sunrise Highway Rockville Center,NY. Sean Accetta was so nice and welcoming to me and my son. He made sure we were comfortable and had a way there and to pick up my car. He walk me through about the service my car needs. I highly recommend Sean Accetta for your car needs. All the staff was pleasant.

This is the 2nd vehicle we've leased through Mike Kelly and he was phenomenal at: * locating a vehicle that fit our needs and having it ready for pickup within 2 days of our 'window shopping' trip * helping us get a good deal via our CostCo membership * adding a co-leasor to ensure there were no issues with approvals