Reviews
Write a reviewExcellent service!
Excellent service! Repair was quick and I my Trax is back to running good again. Highly recommend. My daughter also bought a new car here and that process was smooth as well. Overall just a great place to buy a car or get your car serviced. We will be back!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our staff is committed to providing each of our clients with the best automotive experience!
Easy process from start to finish
Krystal was so helpful from the very first phone call when we were struggling to find a car. She made it so easy from applying, to getting the car. We had issues due to limited credit but decent income getting approved anywhere else in our price range, but her and her manager Taylor worked someway that got us approved which relieved so much stress as we had been out of a car for a few months at that point. Also since we didn't have transportation to them, she sent photos of every angle exterior and interior of the car by text and brought all the paperwork to us to sign, as well as bringing the car to us. I highly recommend her and this location.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Ashley, we appreciate your business!
Oil change and tire rotation
Everything when real smooth They greeted me as soon as I walked in The staff was real professional
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Darren, we appreciate your business!
Would not recommend this Dealership
I purchased a 2016 Hyundai Tucson from the Somerset dealership on Sept. 30, 2021. On Nov. 22,2021 (53 days after I bought the vehicle)I took it into the Somerset dealership because my check engine light came on. I was charged $58.30 to tell me the Cat Converter was bad, which they would not cover. I bought the GAP insurance, which I was led to believe was to cover bumper to bumper, which was not because they do not cover that part because it is a normal wear and tare on a vehicle. It would have been covered if they would have directed me to take it to a certified Hyundai dealer instead of a Chevrolet dealer that cat convert would have been covered being under 80,000. Now I am paying on a vehicle that sits, because they will not return my phone calls and will not fix my vehicle and have given me the run around for months.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jennifer, we understand your frustration. Due to it being a wear & tear item there is not any warranty left. We are working on a resolution, we appreciate your business and patience regarding this matter.
Equinox
Great one of the best dealership I ever went to everyone was very nice walked me though everything
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Charles, we appreciate your business!
Service/sales
Amazing place and people. Always friendly and reliable service ! I was able to text the service advisor throughout the day . Very personable. Exceptional family place always giving back to the community! ??
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Linda, we appreciate your business!
Shocked
sitting at a salesman desk, all I heard from another female sales person is the " F" word every other word. Unacceptable , Unprofessional, and
- Customer service 4.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Awesome!
Excellent Experience as always! Memorial Highway Team, as always, really has their act together. I never have to wonder if I will receive excellent Customer Care and/or Service - I know I always will! Keep up the Great Work!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great dealership
Great dealership! They really put customer service first. I?ve purchased 2 vehicles there, and couldn?t be happier.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
JR ROSS
Nygel was my salesman and he was outstanding. I have purchased quite a few cars over the years and by far this was my best experience! Thanks Nygel!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase