Reviews
100% Satisfaction!
I can?t think of a thing that would have made this experience go any smoother. I absolutely love my new 2024 Subaru Crosstrek. Thanks Brunswick Subaru
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Gloria, we strive for a high level of customer satisfaction in all aspects of our dealership. Our team is available should you require any extra help. Eli Elias Sales Manager 888-543-2073 etxn 3602
Subaru Legacy
I was unhappy with the lady who sends out car titles. When I asked if my title had been sent out, she gave me the impression that she did not like my question and was very short with me on the phone.
- Customer service 3.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are so disappointed to learn of this situation you have described. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out our Sales Manager, Mike Walker at 330-273-3300 ext 3614 and we will do our best to make this better.
Linda
This will be my go to dealer for everything Subaru
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Linda, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!
Provided perfect car for me
I needed to replace a 2018 limited crosstrek, it was the loaded 50th anniversary Subaru. Brunswick had a sapphire blue 2024 crosstrek limited posted to be arriving soon. I called the dealership spoke to a salesperson who provided all the info I needed, closed the deal on the phone and the dealership facilitated all the paperwork etc. They arranged delivery of my car about 2 weeks later, when it arrived. Received my title today so the experience is now complete. I highly recommend Brunswick .
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Eli Elias Sales Manager 888-543-2073 etxn 3602
Crosstret
Great Place, I will be back, The sales person was very informatve. New the car, and tried to save me money .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Lewis, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care! Eli Elias Sales Manager 888-543-2073 etxn 3602
Brunswick Subaru
I highly recommend David Dang he is very thorough and nice!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Bambi, thank you for your kind review; we are happy to pass along your comments to the team here at Brunswick Subaru! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Always problems with tires
Always problems with tires. One tire the developed a bubble. Car had only 5k on it. They don't warrantee. They send you off to Subaru Customer care, who one can never get a hold off, just to have them tell you it's not there problem and tell you to call the tire manufacturer. Very disappointed!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to our Service Manager, John Cross at 888-543-2073 x3622 and we will work with you personally in rectifying the issues you experienced.
2023 Impreza 6000 mile maintenance
My experience has always been excellent from my salesperson, Karen Burval, to the staff in customer service. I have a lease for this car and it suits my needs perfectly
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Streamlined purchase of 2023 Subaru Impreza.
My sales guy, Patrick, responded quickly, professionally, and accurately, making the purchase very easy. We agreed on the deal, including trade-in, without any need for me to visit the dealership, and the deal was honored without any issue when I showed up at the dealership to retrieve my new Impreza,.The Dealer ship itself was also very nice and everyone working there was extremely helpful. THANY YOU for a nice experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Craig, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help. Eli Elias Sales Manager 888-543-2073 etxn 3602
Subaru WRX
Easy as possible cool people great service would definitely buy another car here
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Justin, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!