Ed Voyles Kia

My Optima was losing power while I was driving. I looked under the hood and the battery cable was loose. I had someone tighten and try to give a jump but it still wouldn't start. I was 2 min from the Ed Voyles Kia - Smyrna dealership so I had it towed there. I waited until I was finally helped by one of their reps in the repair department. The rep told me it would be 14-21 business days before they could get to my car to even diagnose the problem. The rep also told me that there were multiple recalls on my car. I'm thinking because it's the dealership it would be fine. They had my car from April 8, 2022 - May 15, 2022. Fast forward to Wednesday, June 15, 2022 the car wasn't driving like it used to. It felt very different. The car stopped while my daughter was driving. It sat for a little while and was able to start so she drove it home. I checked the oil because of how it sounded and the dipstick was bone dry. No oil AT ALL! I thought that maybe the technician forgot to put oil in and bought 4 quarts of oil. The car took 3 of them. I called to speak to the manager of the repair department and was told he wouldn't be back until next week and left my name and number for him to call me back. After I added the oil my car drove perfect. I let my daughter drive and it broke down again on Saturday, June 18, 2022. This time you can clearly see there is oil all around the car. When she tried starting the car it was ticking and putting out black smoke. They had to have forgotten to tighten the oil plug. Now my car's engine is blown. I wish I had known that this dealership was known for doing bad work. I never would have left my car with them and would have had it towed somewhere else.

I called. Left messages and went online to make apt. No one ever returned calls. If you ask for Serv Mng you Never get a return call. I was told no techs available to service car ND anything g would take weeks. They were rude, discourteous on a recall. I am an 80 year old woman and this was to be my end of life car. It took 7 to 9 months to even determine that new engine was needed. In all my years this is the worst car service dept. I have ever encountered they only gave me a loaner car one time. I was promised a loaner car upon purchased. Last repair car kept17 days and they provided nothing.

Bait and switch service department. This dealership reflects poorly on Kia. Went to scheduled appointment for a minor issue and was told I had to drop my car off for week without a loaner. This issue would've taken 40 minutes to resolve. Thanks for wasting my day!

Dealership does not disclose mechanical issues with their used vehicles. Even if it is safety related in regards to the braking system. We are in the middle of a $1000 repair because the front caliper is bad overheating our brakes in the front. When we test drove the vehicle they only let us drive a very short distance around the block which maintained a speed of less than 35mph. Thus keeping the issue from arising and going unnoticed. The ONLY thing disclosed was a flickering light in the driver side foot well. It was only a faulty cheap LED so I moved forward with the purchase. I have replaced all interior bulbs and that solved the problem. Anyways, they got us focusing on financing and monthly payment and away from the fact that they were charging us above the advertised price as they were charging us for stuff that was already added previously so should have been included in the advertised price. We ended up paying $2000 over what the advertised price was listed at. Now tack on the $1000 in repairs that should have been done already to make the vehicle safe to drive. So all in all we are paying $3191 over what the fair market value of the vehicle is worth! I have argued with them on this and they think it's funny and say it is normal practice with ALL dealerships and that if they did not do this then they would not stay competitive in the market. I have saved the texts to prove it! The Attorney General and BBB are being contacted regarding this negligent, fraudulent, and dangerous practice.

Service dept doesn’t return calls or emails. Hard to get in for service. Rude service manager. Poor service. Mechanic failed to tighten oil plug. 2020 sportage leaked oil on my garage TWICE. Do NOT buy from this dealership!

We took the Telluride in for an oil change at Ed Voyles KIA in Smyrna, Ga Saturday morning. I specifically asked for them to check and top of the fluids that the coolant reservoir was almost empty. When service was completed my advisor said “Mr. Cash we changed the oil and checked all the fluids and they were topped off.” Well I waited until Sunday morning when the vehicle was cool and checked the reservoir and it was empty so I went out and purchased coolant to fill it up. Fast forward to today. Around 9:30am I called KIA and asked for the service manager and had to leave a message. 2.5 hours later and no call so I called back and asked for the service manager again. I was transferred around and finally I spoke to the receptionist and told “ironically an email for a service review showed up and I was waiting to hear from KIA before I filled it out”. Not 5 minutes after that call my service advisor called. We talked and he told me that if I couldn’t leave a 5 star review he would rather me not leave one at all. 😂😂 I told him that’s not the way it works. I asked him since they didn’t top off the fluids how do I know they even changed the oil? He said it wasn’t his fault. I told him I went out and purchased a gallon of antifreeze at $22.49/gallon. I then asked for a credit. He said he would have his service manager call me. I told him if he doesn’t call I can’t leave more than a 2 star rating. He said he would call and hung up with out saying any thing else. So it begins, I received service like this at Hyundai for my 60K Genesis and we got rid of it. The only difference now is the Telluride is a hot ticket and we could sell if for 8K-10k more than we owe on it. I don’t understand how people get off with service like this and expect 5 star reviews. 5 stars are for when you actually do your job correctly. I was able to speak with the GM and he offered to return my money for the service contract. But he didn’t apologize for his rude employees. Oh and this part fell off the car in my driveway after I returned from service

We took the Telluride in for an oil change at Ed Voyles KIA in Smyrna, Ga Saturday morning. I specifically asked for them to check and top of the fluids that the coolant reservoir was almost empty. When service was completed my advisor said “Mr. Cash we changed the oil and checked all the fluids and they were topped off.” Well I waited until Sunday morning when the vehicle was cool and checked the reservoir and it was empty so I went out and purchased coolant to fill it up. Fast forward to today. Around 9:30am I called KIA and asked for the service manager and had to leave a message. 2.5 hours later and no call so I called back and asked for the service manager again. I was transferred around and finally I spoke to the receptionist and told “ironically an email for a service review showed up and I was waiting to hear from KIA before I filled it out”. Not 5 minutes after that call my service advisor called. We talked and he told me that if I couldn’t leave a 5 star review he would rather me not leave one at all. 😂😂 I told him that’s not the way it works. I asked him since they didn’t top off the fluids how do I know they even changed the oil? He said it wasn’t his fault. I told him I went out and purchased a gallon of antifreeze at $22.49/gallon. I then asked for a credit. He said he would have his service manager call me. I told him if he doesn’t call I can’t leave more than a 2 star rating. He said he would call and hung up with out saying any thing else. So it begins, I received service like this at Hyundai for my 60K Genesis and we got rid of it. The only difference now is the Telluride is a hot ticket and we could sell if for 8K-10k more than we owe on it. I don’t understand how people get off with service like this and expect 5 star reviews. 5 stars are for when you actually do your job correctly. I was able to speak with the GM and he offered to return my money for the service contract. But he didn’t apologize for his rude employees. Oh and this part fell off the car in my driveway after I returned from service

I have bought numerous cars in my lifetime, way more than your typical consumer. Cars are my passion, so I like to switch up every few years. Thus, I have dealt with many car sales reps, Sales managers, and finance managers. Usually, the most difficult part is getting to a point where the numbers are agreeable on both sides. The sales experience here was the same. However, it went south immediately after the paperwork was signed. As part of the deal, the Sales Manager, James agreed to put catalytic converters on the car because it had been modified and no longer had them. This commitment was captured in the "We Owe" form. We made the purchase late Saturday, August 14th. He assured my wife and me that he would have the car at the muffler shop the following Monday, August 16th, and would call us to let us know when the car would be ready before 10 AM. On 8/16, around 1 PM, we still had not heard from James. So my wife sent him an email asking for an update. His response was prompt but told us he was having the car looked at by Voyles Performance because Midas was not able to add the converters, but he would let us know something by the end of the day or early Tuesday. Tuesday, August 17th role around, and no contact from James or the sales reps. I sent another email asking for an update Tuesday morning and never received a response. So, I called once again. James then advised that it was going to cost $7500 to pit catalytic converters on the car and he could not front that cost. There are two issues at this point, 1) Ed Voyles was refusing to honor a contract, and 2) Nobody was proactively communicating any status updates. We had to reach out to Ed Voyles each time. James said they would not pay the $7500 to get it fixed, so we have the option to cancel the contract or register the car in a non-emissions county. We advised James that neither of those are options—we have a contract and want the car fixed as contracted. I went a step further and provided multiple Performance shops that could replace the headers with catalytic converters for a fraction of the cost. He agreed to call around and find a shop that could do the work and he would give me a call back on Wednesday, August 18th because at this point it was 5 PM and all those shops were closed. I gave James most of Wednesday before reaching out again. I contacted them around 4:30 PM Wednesday, only to find out James was off that day. So, I am frustrated at this point because we bought a $64k car but we are not getting any response. I finally get in contact with our Salesperson, Jonathan. He apologized and let me know he was not in the loop of what was going on, but to give him some time to get in contact with James. Jonathan was great and did exactly what he said, he called James and got an update. After speaking with James, he advised that he was going to call the Performance shops first thing in the morning to see what could be done. Jonathan called the next day, Thursday, letting me know he talked to some of the shops and they are three months or more out before they could do anything with the car. So now his response was, cancel the contract or register it in another state. So here we are two weeks into the purchase and still no car and no resolution. From there I asked James to call me, but he never did. The next day I wrote an email to the General manager, John, and Ed Voyles COO and VP. John called me the next day and went back over the details of what James said before. I told James fine, we will register it at another address because we were being forced to break the co tract because Ed Voyles would not follow through with their commitment. However, since the car was not getting fixed, I asked them to come down to $1800 because they were no longer paying for the converters. He declined and then went on to tell me they are canceling the contract because their manager never signed the contract. He was correct, the manager did not sign it because they already knew what they were doing—being dishonest and covering themselves with no regard to how it impacts others. I will never do business with any of their dealerships again. The professionalism, lack of follow-through, and disrespect are the worst I have ever had with any business in my entire life. I'm not upset about it anymore, I found my wife her ZL1 that had more power and fewer miles for cheaper. I would not recommend this dealership to anyone. The only reason they sell any cars is that so many people don't understand contracts or the "extra" line items. They charged for a ceramic coating that is well above the market at $1800 and it had not been installed yet, LoJack (which is not needed, these cars have OnStar), and a number of other miscellaneous charges. Then as always, the finance manager tried to hard sell the GAP and extended warranty—both are useless because the normal insurance covers the cost of the car (assuming you have proper coverage) and it still had a factory warranty. If you don't believe me go look at your sales contract or when you are negotiating your deal, you will see exactly what I mean.

My car is misfiring, throws a code, check engine light on and off. Ed Voyles Kia told me they couldn’t get it in for “diagnostics” (even though I could tell them exactly what was wrong and there is a service bulletin out on it) for 7 months. 7 months not exaggerating. I emailed and called and finally spoke with someone who answered for the manager, and he offered no help. Absolutely unacceptable.

Do you like playing games? Do you like your time being wasted? Do you want to test drive vehicles that have been used with coins, candy wrappers and pens on the inside? Do you like being told a car is sold but it’s not? Well this is the car dealership for you. Brittany Moorer and Keith Shepard were the two I dealt with. Apparently, it matters who is asking if a car is available, even though it apparently sold. Long story, came in to test drive in the morning after not being called back the day before. Brittany takes me out to the car and it has some sold sign on the dash and she makes a big deal “oh! It’s sold!” And pretends to fake being on the phone with someone. But then also proceeds to tell me to look at the car. Apparently some woman bought the car but didn’t put a down payment on it? Like that is legitimate or believable. Then, she didn’t really know much about the EV car, how to charge it or the difference between the 2021 or the 2020. We come back to the dealership and they can’t honor the price online. False advertising. And then they keep you around forever trying to tire you out and go back and forth with the finance manager. There wasn’t anyone else at the dealership. No clients other than me, so idk. I left. I apologized to Brittany because I did leave frustrated and rudely because I was tired of being played with. She told me the car sold later that day. But then when I email Keith, apparently it only matters that he tells me it depends on who I am. Uh. A potential customer Keith? Idk. Go to Jim Ellis or somewhere else. Ed Voyles Kia does nothing but lie and waste your time.