Audi Bridgewater

The team at Audi Bridgewater really knows how to treat a customer. I decided to wait for my S5, and their lounge is actually comfortable, so the time went by fast. My service advisor, Edward, was on top of it the whole time—he kept me in the know so I never had to wonder what was going on. It’s clear they took great care of my car, and the work was top-notch. It's hard to find a service department you genuinely trust, but this is it.

Not a good experience. Javier was good. He can only do what he can do. Management is a different story. I'm in the process of suing them because the vehicle I bought from them on 09/04/25 apparently had been sitting for a while and all of the tires are dry rotted. I have a warranty and spoke with the manager on 09/08/25 and he told me that he can't do anything about that. I also submitted a complaint with the better business bureau. Don't buy any cars from them! Apparently they are pressed for money that they don't even want to give me some better tires.

Ed, Heather, Kevin, and the entire team at Audi of Bridgewater Service are true professionals. This organization has consistently provided excellent service, and always takes great care of my Audi.

I recently took my A6 to Bridgewater for a signal issue. They found the issue and fixed very efficiently. My service, Ed, was awesome! Explained everything and worked with me. Thank you Ed and Bridgewater Audi.

They have an excellent method for driving your car in and escorting you to the waiting area. I was even provided a video of the service that was performed on my car. Excellent service by Ttyah-Anthony!

They do not have a good system of taking cars in for service in a logical manner. I made a 10 am appointment Wednesday and they not take my car in for service until 4:30. I did not get my car back until 4:30 Thursday. When I asked why it took so long I was informed that they take people who wait before the people who have loaners. If I knew that I would have waited. Also I asked to have the sensor on my Q5 back deck disconnected. I followed the manual and it did nothing. I was told when I brought my car in that the dealer had to use a computer to reprogram that feature. The service person informed me that corporate told him the 2024 Q5 does not allow for this feature to be disconnected. Hard to believe that the dealership did not know this before now.

Kelly was a knowledgeable and professional service representative. The entire staff at Bridgewater Audi are great.

Excellent service - ask for Sara, she is great. I've received help for several services and maintenance. Never had an issue.

Ed, the service advisor, was great! Service was excellent, as usual. This service department is Honest and does excellent work.

From the moment we walked in, Khalid was an amazing partner. He heard our needs for a new SUV, spent personal time with us and found the perfect match! Carlos and Kristen completed a fantastic visit and we left with our dream SUV. We're so thankful for this exceptional experience.