Jerry Seiner Kia Salt Lake

Recently purchased a 2023 Kia Sportage from this dealership and have had a number of issues. Some of the issues I could have avoided had I been less trusting of the dealership from the onset. Below is some of my advice if purchasing from this dealership. Buyer beware! 1) Beware of the additional extended warranty that they add on by default when going over financing. The sales pitch they give makes it sound like it is default coverage courtesy of Jerry Seiner going above and beyond for their customers to protect them. The warranty contract requires you have a perfect, documented maintenance record, or it is invalid. If you miss your service timeline by 5 days or 500 miles the coverage is void. These warranties are HUGE profit for the dealership, and are serviced by a third party which essentially absolves the dealership of any responsibility when the warrant isn't honored down the road. The supplemental warranty is $3,000 for default coverage. Their sales pitch on this is not transparent and you should be aware. 2) THOROUGHLY inspect the vehicle after they wash etc. When I finally completed the sale they had washed the vehicle and had it waiting for me. I couldn't tell when the windows / car were dirty prior to the wash, but there was scuffing on the hood from the protective covering (which they were able to buff out and took care of) and there was a hair trapped between the window and the tint which had to be re-done 3) They are understaffed and disorganized. They lost my second key and told me one of their sales staff had likely taken it home by accident. After two days they were unable to locate the second key so they ordered in a new one. When I went in to have the key cut and programmed the parts desk informed me it had been sent to the other Seiner dealership and had been lost, requiring they overnight ANOTHER key. I've had the vehicle now for two weeks and they are yet to get me the second copy of my key 4) Their service department is overwhelmed, and understaffed. When they were replacing the tint on my window I told them I could feel the tires were out of balance and I could feel pulsing in the steering wheel. The sales representative took it for a drive, confirmed it was an issue, stated it wasn't severe and that if it wasn't a severe issue we could schedule out an appointment in the next MONTH. I was shocked, frustrated, and eventually made enough of a scene the sales manager asked what they could do to make it right. I asked them to just take off the tires, give them a spin and check for a balance issue since I was leaving on a road trip. The sales manager checked with the service team, and once again came back saying the service team was too busy to check the balance on the tires. As a solution they offered to cover the cost of taking the vehicle to a Big-O-Tires or other tire servicing location. Discount tires took me in immediately removed the front tires, checked the weight, identified significant melted road tar on one of the tires, scraped it off and remounted the tires for FREE which instantly fixed the problem. When things go wrong it is an opportunity for a company to show their true selves. I am impressed by a company who can face an issue, handle it well, and provide customer delight, but Jerry Seiner was a series of problems / mistakes / errors which ultimately made it a horrible customer experience. I'd recommend you purchase your Kia elsewhere.

What if going to a car dealership was like visiting with a friend? That's how I feel when I go to Jerry Seiner Kia in Salt Lake City. My "Salesfriend" is Romer. Outstanding knowledge and experience with Kia products..plus he's a darn nice guy! Never any pressure or sales gimmicks to get that car out the door. Plus my experience with the service department has been outstanding as well. Looking for your next ride? Try Seiner Kia and see for yourself.

Fantastic service, extremely efficient in all phases of service. Matt Hiniker is a very professional and caring person. Excellence is my grade for this dealership, bar none! We were in an emergency situation and Matt had us on the road in 2 hours. Couldn't ask for better!!!!!

Worst experience I’ve ever had, they hang up on you when u call the service department they tried to say I didn’t have a warranty yet their the ones who sold it to me our 2 nd car bought through them AND our last they fixed my engine and then held my car until the insurance they sold me pays them for my covered engine ,the service guy is the worst to deal with acts like your putting him out to call, don’t ever go there , I’ve told all my friends and family, not too what a horrible experience I will never recommend it again

I was just about to purchase another BMW (my go to, favorite brand), when I decided to check out a used car on the Jerry Seiner KIA lot. 1) If you've been sleeping on KIA, you need to check out how far they've come. World class, competitive aesthetic designs + high quality engineering and reliability... and the bang for your buck price is incredible. --- I ended up buying a STINGER instead of the BMW (I've owned 5 different BMWs so this was huge for me to switch). I love everything about this car... especially what I paid for it.) 2) The experience at the dealership was undeniable. The team at Jerry Seiner KIA is undeniably awesome. Link Van Allen was the sales rep who sold me the car; he's a real great guy and it was a pleasure to work with him. It's a cliche but he treated me and my wife like friends / family. A big, sincere THANK YOU to Zack Anderson, Link Van Allen and Eric in finance. -- You guys are all rockstars. The way we were treated from top to bottom will keep us loyal to Jerry Seiner as well as loyal to the brand. ... we'll be back soon to buy a TELLURIDE. If you're like me and your curiosity has finally gotten the better of you and you're ready to check out KIA, you won't be disappointed and I HIGHLY recommend you deal with this dealership. These guys really are great.

Wow! We had no idea that Kia had come so far! We walked into the dealership and was taken with the looks of the Kias. And after reading and studying for two days on best-rated vehicles, Kia was consistently ranked in the top three positions. Yoceline (Yossie) greeted us as soon as we walked in the door and offered us drinks. She went with us on a test drive and it was love at first sight and drive with the Kia Sorento. The manager greeted and us and told us he'd love to accommodate us in any way. They didn't beat us up to buy any extra add-ons and we feel like we got a great car for a great price. Kia makes it easy to buy a car because they take care of all the paperwork for you--even registering your car and sending you a license. Nice job everyone involved!

I had a wonderful car buying experience with the help of Kuya Romer Ferrer. I will definetly recommend Kuya Romer to my friends and Families.

We went looking at some Sorentos at the Salt Lake location. The salesman seemed nice at first until we went for a test drive and then his true attitude and colors showed. I was immediately turned off by the way he talked down to me and may have ordered the green Sorento that was arriving but his attitude sucked! No thanks I’ll go somewhere else where I’m treated better!

They hung up on me when I was interested in buying a car from them. I have no idea why they did that. I'm dumbfounded.

Great Sales people I had a new car in no time and they were all nice to me best sales I have ever encountered