Toyota of Santa Fe

I came in because of a slow leak in one tire. After reviewing with service manager determined that tire was non repairable and best course was a replacement of all four.

Fast and easy check in, efficient people during check in, the work was completed in a reasonable amount of time, finally easy check out. The pricing seemed reasonable.

I arrived at 8:00 on Friday to drop off my Grand Highlander for a recall and routine maintenance that Roger told me would take all day. While I waited for my ride, I sat in the main lobby to wait on someone in Finance to show up to get a printout of my sales contract. First thing I noticed as the staff started to arrive was how happy and motivated they appeared. Says a lot about management. Klinsman in Finance arrived and I told him what I needed and he was eager to help and printed out my documents quickly. When I returned at the end of the day to get my car, Roger explained that the recall took longer than anticipated and apologetically told me I would have to come back to have my windshield replaced, which was not a problem. When I choose a dealership it is based on how well organized and efficient the Service Department is run. Everything about Toyota of Santa Fe reflects excellent management and efficiency - from the well thought out comfort of the service waiting area to the texts I receive giving me progress updates. When employees are happy, so are the customers. We’ll done!

Phone staff are horrible. Phone system down. Regret my fifth purchase at this store, there won’t be a sixth.

Great customer service and very knowledgeable about the product they sell. Sales person was great.

I scheduled for the first appointment for service. My vehicle was checked in right away. Excellent customer service. I was in and out within 30 minutes. Staff was professional, prompt, and efficient.

Izaiah is a highly profesdional and knowledgable Service Advisor. He has aleays taken care of my service and guided me through some rough patches due to rodent issues. Trusted and personable are the two words that come to mind.

Superb service!!! The facility was very comfortable and clean for the wait!! I would highly recommend this dealership for service and sales; very professional, thorough and explained evertthibg .

I worked with Roger and I found him to be very friendly, and courteous. He was very thorough in his explanation as to what maintenance my car needed. I was pleased with the service.

I have used this dealership to service my Highlander since moving to Santa Fe in 2002, and I would not go anywhere else. Everyone is so friendly, helpful and professional. Roger is my to-go service technician, and he explains everything in detail, including worst case scenarios. He is easy to reach by phone. They provide a courtesy shuttle, and both drivers are so nice. They have been with this business for years, so getting a ride from them is very pleasant. I would not hesitate to recommend this business to others.