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Star Subaru

(2,414 reviews)
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

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Reviews

(2,414 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Star Subaru from DealerRater.

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Our salesperson Demitri was very knowledgeable.

Our salesperson Demitri was very knowledgeable. He knew everything about Subaru. He was patient and very respectful.

Our salesperson Demitri was very knowledgeable.

Our salesperson Demitri was very knowledgeable. He knew everything about Subaru. He was patient and very respectful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Demitri provided you with a knowledgeable and respectful experience at Star Subaru. Thank you for sharing your positive feedback!

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Service was great, .

Service was great, . Ms. Hopkins was very helpful and explained everything in a very professional manner.

Service was great, .

Service was great, . Ms. Hopkins was very helpful and explained everything in a very professional manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Ms. Hopkins provided you with excellent service at Star Subaru! Thank you for sharing your experience, and we're here if you need anything else in the future.

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Very Helpful Salesman Mario.

Very Helpful Salesman Mario. Would buy from him again. Knowledgeable about the car and made experience very easy.

Very Helpful Salesman Mario.

Very Helpful Salesman Mario. Would buy from him again. Knowledgeable about the car and made experience very easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Mario made your experience at Star Subaru easy and informative. Thank you for considering us again in the future! Enjoy your new car!

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Jackson was very courteous and professional.

Jackson was very courteous and professional. He took the time to explain various features of the Impreza before we left the dealership. The manager Michael was also very helpful and explained additional warranties that we could purchase. We were not pressured into purchasing any additional warranties.

Jackson was very courteous and professional.

Jackson was very courteous and professional. He took the time to explain various features of the Impreza before we left the dealership. The manager Michael was also very helpful and explained additional warranties that we could purchase. We were not pressured into purchasing any additional warranties.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's wonderful to hear that Jackson and Michael provided such a courteous and informative experience at Star Subaru. We're glad you felt comfortable with the process, especially regarding warranties. Enjoy your new Impreza!

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Dealing with Kate was excellent.

Dealing with Kate was excellent. She delivered the exact car we wanted and I would recommend her to family and friends.

Dealing with Kate was excellent.

Dealing with Kate was excellent. She delivered the exact car we wanted and I would recommend her to family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Kate provided you with an excellent experience at Star Subaru! Thank you for recommending her and our team. Enjoy your new car!

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Steve was very courteous and professional from the

Steve was very courteous and professional from the beginning to the end of the deal and offer me to come back in a week to make sure I’m up-to-date with my new vehicle

Steve was very courteous and professional from the

Steve was very courteous and professional from the beginning to the end of the deal and offer me to come back in a week to make sure I’m up-to-date with my new vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Steve provided you with courteous and professional service at Star Subaru. It's great to know he ensured your satisfaction throughout the process. Enjoy your new vehicle, and feel free to reach out if you need anything, Greg!

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Great customer service.

Great customer service. Helpful. Did what they could for me. Corporate subaru policies have changed over 10 years but Star was helpful in explaining the changes.

Great customer service.

Great customer service. Helpful. Did what they could for me. Corporate subaru policies have changed over 10 years but Star was helpful in explaining the changes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We're glad to hear that our team at Star Subaru was able to assist and clarify any changes. We appreciate your support!

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This dealership is very helpful and attentive to

This dealership is very helpful and attentive to customer’s needs. Great customer service and will teach you more functions of the car!

This dealership is very helpful and attentive to

This dealership is very helpful and attentive to customer’s needs. Great customer service and will teach you more functions of the car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that you found our team at Star Subaru helpful and attentive! It's wonderful knowing we could enhance your experience by teaching you more about the car's functions. Thanks for choosing us!

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I searched online for my Subaru car exchange service.

I searched online for my Subaru car exchange service. My three-year lease on my old car is up. I was lucky to meet Tae at this dealer. She answered all my questions very patiently. And my English is not good, but she has been trying to think of me and prepare my transfer plan. It wasn't until I arrived at the dealer's store that I found out she was a young and promising dealer. She is young but she is very professional. I got my new car that day without a hitch. I'd like to thank her, as well as Panda, the manager who speaks Chinese, and the financial expert whose name I don't know. I'm glad I had one of the most comfortable car changes ever.

I searched online for my Subaru car exchange service.

I searched online for my Subaru car exchange service. My three-year lease on my old car is up. I was lucky to meet Tae at this dealer. She answered all my questions very patiently. And my English is not good, but she has been trying to think of me and prepare my transfer plan. It wasn't until I arrived at the dealer's store that I found out she was a young and promising dealer. She is young but she is very professional. I got my new car that day without a hitch. I'd like to thank her, as well as Panda, the manager who speaks Chinese, and the financial expert whose name I don't know. I'm glad I had one of the most comfortable car changes ever.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Amy, we're delighted to hear that Tae and the team at Star Subaru made your car exchange experience smooth and comfortable. It's wonderful knowing they could assist you so well with everything from language support to finalizing your new vehicle. Enjoy driving your new Subaru!

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I had my eyes on the Subaru Legacy Premium 2025 for a few

I had my eyes on the Subaru Legacy Premium 2025 for a few weeks. I finally decided to give Star Subaru a call, then set up an appointment with Demitri. Demitri then introduced me to Michael, the process was quick and easy, Demitri and Michael knew exactly how to make everything smooth for someone like me who was financing their first vehicle. I added splash guards and a spoiler to my build. Once it arrived my JAW DROPPED. The car was so handsome and beautiful. I’m glad I chose Subaru, and I’m even more glad I chose Star Subaru Bayside. Very welcoming dealership offering snacks and refreshments, great staff, and most importantly they want you to walk out of there with what you had in mind financially. Excellent dealers in this dealership I couldn’t express it more! I’m so grateful! Shout out to Demitri and Michael!!!!

I had my eyes on the Subaru Legacy Premium 2025 for a few

I had my eyes on the Subaru Legacy Premium 2025 for a few weeks. I finally decided to give Star Subaru a call, then set up an appointment with Demitri. Demitri then introduced me to Michael, the process was quick and easy, Demitri and Michael knew exactly how to make everything smooth for someone like me who was financing their first vehicle. I added splash guards and a spoiler to my build. Once it arrived my JAW DROPPED. The car was so handsome and beautiful. I’m glad I chose Subaru, and I’m even more glad I chose Star Subaru Bayside. Very welcoming dealership offering snacks and refreshments, great staff, and most importantly they want you to walk out of there with what you had in mind financially. Excellent dealers in this dealership I couldn’t express it more! I’m so grateful! Shout out to Demitri and Michael!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're delighted to hear that Demitri and Michael made the process of financing your first vehicle smooth at Star Subaru. It's fantastic to know you're thrilled with your new 2025 Subaru Legacy Premium, complete with splash guards and a spoiler. We appreciate the shout-out and are always here if you need anything in the future!

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