Family Ford of Bluffton

Jeremy and all the staff at Family Ford are great people. They offered us a fair price on our 2018 Dodge Ram on trade for a 2023 Ford 350. Super nice and very cooperative in explaining in great detail on the new ford truck. They go out of their way to be a service to us.

Friendly but not pushy . Good selection of vehicles, and quality low mileage cars and trucks

We purchased a 2021 Ford Explorer from Family Ford recently. We really like our Explorer but, while on vacation in South Padre Island, Texas, we had a mechanical issue that, as a result made our vehicle undriveable. We were truly in a bad situation. I immediately called Family Ford and Todd Reimschisel became my primary contact. Todd, after making sure we were safe, took control of our situation. He contacted the nearest tow service and Ford dealership in Brownsville, Texas. He even paid the substantial tow bill so our Explorer could be delivered to the Ford dealership. Todd was in constant contact with us as our vehicle was being repaired. He went above and beyond to make sure our situation was being handled properly by the tow service and dealership. The family at Family Ford lists a set of values that they strive to maintain. One is:"To serve and go beyond the extra mile."Two is: "You are family and what happens to you matters to us." Todd and the family of Family Ford truly practice what they preach.

Didn't think thevdealership could do a repair that was specifically told to them not to be done this time. Hence, the repair that was extremely important and needed be done was not affordable with that time.

Took my car in for service, I also requested an oil change and tire rotation. After the service I noticed they didn't do a tire rotation as well as a vaccuumm sweeping and tire pressure check. Tire pressure was supposed to be at 35psi. Three tires were around low to mid 20's discovered 3 days later. The paper work they give you for a general inspection in my opinion was "pencil" whipped. Keep an eye on work being done.

I can't say enough about Bluffton Family Ford! I found their vehicle online and reached out via the web. They responded same day. Their customer service was top notch. I never once felt pressured from any of their staff. I was in a lease with another car company and Todd from Bluffton Family Ford sat down with me for an hour (on a busy Saturday) to review my lease with me and answered questions that I had. Unfortunately we found out that I was unable to walk a way with a car that day due to my lease. Even after finding out this information, the finance manager Linda sat down with me and assisted me with available options moving forward with my lease. I was taken back by how helpful they were knowing that I wasn't leaving with a new car. To me this showed that the word 'family' isn't just a name in their title, they live it up to. I am proud to say I was able to come back after working through my lease and purchase a car from them. I'm very lucky to have worked with such great staff. Throughout this process I stayed in touch with Brett and he provided honest and quick feedback the whole time! While we are almost two hours away, I will still be referring people their way!

wwell satisfed we will be back very friendly and very careing wll organized the building and lot well laid out it has a family type feeling

This is one of the best Dealerships I have ever had to deal with. The went way out of their way to make sure I was happy. Highly recommend this Dealer.