Reviews
Write a reviewVery positive experience with Tonkin Subaru
Sales Rep. Gary LaVine was very helpful and professional in our search for a late model Outback and got us into a slightly used 2021 model while meeting our price limit. Gary has continued to assist us with the installation of additional equipment. He has been a pleasure to work with as has everyone at Tonkin Subaru.
Very positive experience with Tonkin Subaru
Sales Rep. Gary LaVine was very helpful and professional in our search for a late model Outback and got us into a slightly used 2021 model while meeting our price limit. Gary has continued to assist us with the installation of additional equipment. He has been a pleasure to work with as has everyone at Tonkin Subaru.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Horrible experience
Absolutely do not recommend going to this location for service/repairs. I had to bring my car in a second time for a recall repair because the first time they said my car wasn’t affected. Months later and still getting notices to fix the recall, I find out that my car was in fact affected. My problem is with the customer service aspect. Both times I’ve come in they’ve been extremely rude in their tone! Not friendly at all in a position of customer service. Gave them one star because I wasn’t allowed to leave 0
Horrible experience
Absolutely do not recommend going to this location for service/repairs. I had to bring my car in a second time for a recall repair because the first time they said my car wasn’t affected. Months later and still getting notices to fix the recall, I find out that my car was in fact affected. My problem is with the customer service aspect. Both times I’ve come in they’ve been extremely rude in their tone! Not friendly at all in a position of customer service. Gave them one star because I wasn’t allowed to leave 0
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great experience with Tonkin Subaru
I just purchased a 2021 Crosstrek and had a very positive experience. Gary L was very knowledgeable about the Subaru’s, he answered all of my questions, and I am very happy with my purchase.
Great experience with Tonkin Subaru
I just purchased a 2021 Crosstrek and had a very positive experience. Gary L was very knowledgeable about the Subaru’s, he answered all of my questions, and I am very happy with my purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
New Car Purchase
My wife and I were in the market for a new car. The staff at Tonkin Subaru was highly knowledgable and fulfilled everything we were looking for in a new car. We drove away with a new car and great satisfaction with the buying experience. Highly recommended!
New Car Purchase
My wife and I were in the market for a new car. The staff at Tonkin Subaru was highly knowledgable and fulfilled everything we were looking for in a new car. We drove away with a new car and great satisfaction with the buying experience. Highly recommended!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Dealership
This was a great experience. Everyone was so friendly and helpful. Respected my time and needs. Special shout our to Steve Ross. No stress in this transaction. Almost did not buy another Subaru because of my experience with Portland dealers. Tonkin was fantastic, and changed by impressions. Will be driving here for service as well. Highly recommend.
Great Dealership
This was a great experience. Everyone was so friendly and helpful. Respected my time and needs. Special shout our to Steve Ross. No stress in this transaction. Almost did not buy another Subaru because of my experience with Portland dealers. Tonkin was fantastic, and changed by impressions. Will be driving here for service as well. Highly recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tonkin Service was great!
Jorge was very knowledgeable and a great help. Good service, fair price! I would buy there again next time I am in the market for a newer Subaru.
Tonkin Service was great!
Jorge was very knowledgeable and a great help. Good service, fair price! I would buy there again next time I am in the market for a newer Subaru.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Made it easy.
Our son bought a new car from Tonkin and was very pleased. So, we live over a hundred miles away and didn't want to make several trips to The Dalles to 'shop'. Based on our son's recommendation we picked the car out online, made the deal online, and, one trip to Tonkin, did the paperwork, took an instructional drive, and drove the new car home. Very good experience. Salesman, Jayme, was great.
Made it easy.
Our son bought a new car from Tonkin and was very pleased. So, we live over a hundred miles away and didn't want to make several trips to The Dalles to 'shop'. Based on our son's recommendation we picked the car out online, made the deal online, and, one trip to Tonkin, did the paperwork, took an instructional drive, and drove the new car home. Very good experience. Salesman, Jayme, was great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Fast and Friendly
Fast and friendly, truly enjoyed working with Steve R. I got just the truck I wanted, no hassles. Would go back.
Fast and Friendly
Fast and friendly, truly enjoyed working with Steve R. I got just the truck I wanted, no hassles. Would go back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Positive Experience
We had an extremely positive car buying experience with Tonkin Subaru and Bill C. Bill was helpful,friendly and had excellent follow through. We would definitely Bill and Tonkin to others.
Positive Experience
We had an extremely positive car buying experience with Tonkin Subaru and Bill C. Bill was helpful,friendly and had excellent follow through. We would definitely Bill and Tonkin to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Well Informed
Gary was a pleasure to work with,very patient and never slick or pushy! He was well informed about the cars I tried+ let me make my own decision. Thanks!
Well Informed
Gary was a pleasure to work with,very patient and never slick or pushy! He was well informed about the cars I tried+ let me make my own decision. Thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase