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Volkswagen of Old Saybrook and Mystic

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (32 reviews)
Visit Volkswagen of Old Saybrook and Mystic
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 8:00am–5:00pm
Tuesday 8:30am–7:00pm 8:00am–5:00pm
Wednesday 8:30am–7:00pm 8:00am–5:00pm
Thursday 8:30am–7:00pm 8:00am–5:00pm
Friday 8:30am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (860) 661-0257 (860) 661-0257
Used (860) 661-0196 (860) 661-0196
Service (860) 661-0318 (860) 661-0318

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (32 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Volkswagen of Old Saybrook and Mystic from DealerRater.

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Dan McDuffee is the BEST

Dan McDuffee made the buying process so easy. I would definitely give him my business again. An absolute pleasure to do business with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Sales and Service Teams are both Excellent!

I would like to write a review for Danny McDuffee who is currently a manager at Bob Valenti VW in Mystic, CT. He sold me my VW Tiguan in November, 2012. It took me almost 4 months to make up my mind on purchasing the Tiguan and Danny was most patient with me. He went out with me on numerous test drives for the same vehicle. He was always pleasant to deal with and would do anything to help me. I believe he went above and beyond what most car salesmen would do and still had a smile on his face! Danny set up my Bluetooth for my iPhone in the car and then set it up once again 2 years later when I got a new phone. He was always happy to accommodate. I would highly recommend doing business with Danny McDuffee. He deserved the promotion to manager that he got. And I am still in love with my Tiguan!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best..Best..Best... and Best

4 categories... is that ALL I get... because there is so much more to rate on and they passed them all with flying colors.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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dan mcduffe

for years we have been doing our car purchasing with dan. i would never go anywhere else

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Sales Associates

Thank you Dan McDuffy for making the process of buying my first vehicle a pleasant one! It's been four years since I have done business with you, but I will never forget your patience, kindness, and willingness to go out of your way to make sure I got the car I wanted! Highly recommend Dan to anyone who is looking to buy a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dan McDuffee of Valenti Volkswagon is THE BEST!

Dan McDuffee is the MAN! He continues to impress us with his knowledge of the VW products, professionalism before, during and after the sale, and capability to LISTEN and react to the needs we have as high mileage clients. We are willingly purchasing a new TDI every 2-3 years and because of Dan McDuffee, Bob Valenti Volkswagon has our loyalty. Add to that the General Manager, John Devine, and you have a winning team that you WANT to do business with! The Frausini's

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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What car buying should be like!!!

Valenti is a household name in my house. Family has been buying cars from there for years. It was the first and only place I went. I stopped in one evening to see Dan McDuffee and we chatted about what I was looking for. He ultimately kept his eye out for what I wanted and let me know when something that I might be interested in would come on the lot. Went in on a Saturday at 10am to test drive a nice clean used Jetta TDI (I commuted 150 miles round trip per day) and we sat down to talk price. After a bit of back and forth I ended up paying less than I was expecting!! They started the paperwork while I left to attend a funeral and waited for me to get back afterward to pick up my new car! Dan and the staff at Valenti VW treated me like I was family! This is the only place I will buy a car from and highly recommend them to anyone I know that is looking.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Review of Mystic VW I purchased from (Valenti VW)

I have had nothing but positive experiences when purchasing from Valenti in Mystic as well as the after-sale maintenance and any questions that I have had about the vehicle. In particular, there is one salesperson named Dan McDuffee who has been very easy to work with and paid close attention to our needs when purchasing a vehicle. He always followed up with us promptly, had a terrific attitude and explained fully all the information we needed to have at our disposal during the process. Overall, Dan was great to work with and I highly recommend him to my friends who are in the car market as well as Valenti overall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dan McDuffy

I had a wonderful expiriance when I bought my new car at Valenti's that was do to the great sale an we had Dan McDuffy made the whole expiriance painless. I will be coming back the next time I am in the market for a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

Dan McDuffy sold me two Jettas in 2007. He was very knowledgeable and courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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