Reviews
Our sales consultant was John Lee.
Our sales consultant was John Lee. My husband and I were looking to buy a 2025 Equinox. John was probably the most patient, fair and knowledgeable salesperson I've ever worked with in all the years of us purchasing vehicle. He listened to our requests and concerns and worked with both of us to get the SUV we wanted. Once the deal was finalized, John sat in the SUV with me and went over all the features and buttons to familiarize me. Both my husband and I were very happy with our experience with John and his team members (including Nassar Fakhoury, George Grzywa, and Ed Finn) who helped seal the deal. I highly recommend John and Castle Chevy in Elk Grove Village.
Our sales consultant was John Lee.
Our sales consultant was John Lee. My husband and I were looking to buy a 2025 Equinox. John was probably the most patient, fair and knowledgeable salesperson I've ever worked with in all the years of us purchasing vehicle. He listened to our requests and concerns and worked with both of us to get the SUV we wanted. Once the deal was finalized, John sat in the SUV with me and went over all the features and buttons to familiarize me. Both my husband and I were very happy with our experience with John and his team members (including Nassar Fakhoury, George Grzywa, and Ed Finn) who helped seal the deal. I highly recommend John and Castle Chevy in Elk Grove Village.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Went in for service on my C7 Corvette.
Went in for service on my C7 Corvette. Brian and Andy are very detailed oriented and took great care of me and my vette!
Went in for service on my C7 Corvette.
Went in for service on my C7 Corvette. Brian and Andy are very detailed oriented and took great care of me and my vette!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Trust on buying and servicing.
Trust on buying and servicing. Always take my car to dealership as their mechanics are very good.
Trust on buying and servicing.
Trust on buying and servicing. Always take my car to dealership as their mechanics are very good.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mike G was beyond helpful, From the time we arrived he
Mike G was beyond helpful, From the time we arrived he greeted us and made us feel comfortable. Mike explained everything that would take place and kept us informed through out the day on everything that was being performed on our vehicle.
Mike G was beyond helpful, From the time we arrived he
Mike G was beyond helpful, From the time we arrived he greeted us and made us feel comfortable. Mike explained everything that would take place and kept us informed through out the day on everything that was being performed on our vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
This Dealership is "Top notch" in every way.
This Dealership is "Top notch" in every way. All of the Staff always has your best interest at heart. I am 💯% satisfied each and every time I bring one of my vehicles in for Service! Keep up the great & professional work!
This Dealership is "Top notch" in every way.
This Dealership is "Top notch" in every way. All of the Staff always has your best interest at heart. I am 💯% satisfied each and every time I bring one of my vehicles in for Service! Keep up the great & professional work!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
A very unsettling experience between finance individuals
A very unsettling experience between finance individuals Took way more time than it should. I would like an explanation as to why credit check took over a hour and why my credit was checked 6 different times. This is not a fair practice for anyone to be subject to My credit score was lowered because of all the checks. The only one out of this unsettling experience was the salesman. He was kind and considerate. Very knowledgeable
A very unsettling experience between finance individuals
A very unsettling experience between finance individuals Took way more time than it should. I would like an explanation as to why credit check took over a hour and why my credit was checked 6 different times. This is not a fair practice for anyone to be subject to My credit score was lowered because of all the checks. The only one out of this unsettling experience was the salesman. He was kind and considerate. Very knowledgeable
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Mauricio was great.
Mauricio was great. Financing wasn’t pushy about options. Was a smooth process. Appreciated the easiness of purchase.
Mauricio was great.
Mauricio was great. Financing wasn’t pushy about options. Was a smooth process. Appreciated the easiness of purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Unparalleled, competent service for my 2017 Volt.
Unparalleled, competent service for my 2017 Volt. Knowledgeable, friendly, and helpful service by Jaryd. It’s rare to find a passionate and reliable technician for this car. Thanks for your care!
Unparalleled, competent service for my 2017 Volt.
Unparalleled, competent service for my 2017 Volt. Knowledgeable, friendly, and helpful service by Jaryd. It’s rare to find a passionate and reliable technician for this car. Thanks for your care!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service for many years.
Excellent service for many years. Front office staff, service staff and sales teams are all a family feeling. Very highly recommended. Customer is Steve here.
Excellent service for many years.
Excellent service for many years. Front office staff, service staff and sales teams are all a family feeling. Very highly recommended. Customer is Steve here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Zach was cool with everything I needed to get my oil
Zach was cool with everything I needed to get my oil change done fast turnaround
Zach was cool with everything I needed to get my oil
Zach was cool with everything I needed to get my oil change done fast turnaround
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair