Reviews
Fantastic customer service
We were highly satisfied with our recent purchase of a new Kia Cadenza at Bergstrom Kia. A young salesman, JP Reed, assisted us, and did a fantastic job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kia Niro
I was very happy with my sales experience. I love my Niro.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
LUV BERGSTROM KIA
My only negative thing about my Kia Sorento was waiting so long to buy it. I LOVE IT!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Shopping for a used car - bought a new 1 instead!
I went in to Bergstrom really on a whim. I'd been shopping (primarily online) for a Soul. I live in Green Bay and was in Appleton to have lunch with friends, and decided to look at a Kia dealership. I was greeted right away by a salesperson (Mo), who was friendly, helpful, and answered all my questions. He first showed me a new 2016 Soul, and though I looked at several others, I was taken with the 2016 right away. Although I was determined NOT to buy a car that day, I did leave with it. The visit did take considerably longer than I would have expected. There were some issues with the financing documents (the finance person was new), and I was never shown all of the financing options Mo told me I would see. I have some experience in the finance industry, so I was able to do the math myself to determine I was getting the best option. I felt the sales manager (I believe his name was Kevin) was a little pushier than I would prefer, but that's just personal preference really. All in all, it was a good experience, and so far I LOVE the car!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent Salesman--Shawn Burnach
I had an amazing experience with Shawn Burnach--he took the time to figure out my budget, wants and needs and was able to help me choose the best vehicle for me and my family. I decided to go with a 2017 Kia Sportage and a lease was the best option for me which I've never had a salesman ever mention a lease. Thank you Shawn and the rest of the team at Bergstrom Kia--I've already sent a few people Shawn's way and will continue to do so. ?
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Outstanding customer service
Best experience with buying a car I've ever had. Salesman was very attentive and answered all of my questions - typically emailed to him - in a vey timely manner. Friendly, professional. I would highly recommend Bergstrom
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
shopping for kia niro
sales person was great, the whole process was quite pleasant
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome customer service!
Charles, Shawn, and Troy all went above and beyond to make my buying experience smooth and easy. I was able to arrange to purchase a new car for my daughter over the phone. I was contacted multiple times to make the sales experience easy. I flew in, was picked up at the airport, went to the dealership, and completed the sale quickly. Great car, great price, and great service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome Service
Fantastic experience, Corey is overly accomidating and makes the buying process extremely pleasant. Will definelty go back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good experience
The salespeople were very friendly and mostly knowledgeable. One of the two that we worked with was a little casual with his language, using a word a couple of times that could have been offensive to some. But I would recommend them as a group.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the review Tom. And thanks for the feedback on our casual language. Appreciate it and we'll tighten it up with our team.