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Midlands Volkswagen of Columbia

(394 reviews)
2018 state dealer award
View 5 awards
2018 state dealer award 2017 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(394 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Midlands Volkswagen of Columbia from DealerRater.

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My husband and I received amazing and quality service....

My husband and I received amazing and quality service. Autumn, Christopher, and the finance department was very friendly and made the transaction a memorable event. Enjoying my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I took my 2014 Jetta in for a diagnostic and found out...

I took my 2014 Jetta in for a diagnostic and found out that I needed a timing chain. After the repairs were finished and after I picked the car up, the car died and began leaking gas from the engine compartment. Turns out the fuel line came loose from the motor. The service department fixed the issue VERY quickly and had the car ready the same morning. The service personnel gave me a business card with their cell number on it and told me that if there any more issues to contact them directly and they would correct the problem. The service personnel, acted with honesty and integrity and I could not have asked for more. If the service personnel are any indication of the rest of the staff, when I'm ready for another VW, I will definitely visit them. Nolen E. Caudell

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Awesome sales and finance team. Got me in a great car...

Awesome sales and finance team. Got me in a great car that I absolutely love. Autumn in sales did a great job finding me the right car to fit my needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great dealership, thanks to Jordan Jones and Allen for a...

Great dealership, thanks to Jordan Jones and Allen for a wonderful experience on making my car purchase a breeze. Will be back in the future!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

What a great group of guys. Ruben and JP went above and...

What a great group of guys. Ruben and JP went above and beyond to help me out. Awesome people and I highly recommend using them for all your vehicle needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Thorough, Efficient, AMAZING

Midlands VW knows what they're doing, they made my new car purchase so easy! You MUST go see Chris, Emily, and Joey, and let them help you into your new vehicle! I cannot express enough how well they took care of me! I feel like I have some new friends after having bought from them, they make things very personal. Thanks Midlands VW for an amazing Customer Experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Chris was awesome! He made my first car buying experience...

Chris was awesome! He made my first car buying experience as pleasant as possible. After meeting a handful of pushy, aggravating salesmen, Chris was a breath of fresh air. His laid back demeanor and genuine customer-centered effort helped my husband and I know we were making the right decision. He truly advocated for us and helped us in finding the perfect SUV. My husband and I work unconventional schedules, and he made great effort in communicating with us and answering our questions when we couldn’t be there. We can’t thank Chris enough!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

JP King and his sales dept makes the difference

Purchased my first Diesel Jetta from JP King in 2010 when it was Wray VW. Purchased 3 more Volkswagen Passat's from JP King . He's always been there for me. He's an honest guy and has honest people. He doesn't talk "car-salesmen-speak". Service has had its ups and downs but JP has always helped me. David Chapman Columbia SC

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I had a great experience working with this dealership....

I had a great experience working with this dealership. Everyone was friendly and willing to work with me. I was greeted by Jason right away and he was attentive and did not try to over do anything. Jason listened to what I wanted and helped me find my vehicle. We also had great conversation while on the test drive. Working with Joey was also a pleasure as he did not try to cheat me or make me buy something I didn’t want. This dealership is miles ahead of their Mazda counterpart next door (they were rude and not willing to hear my specific needs.) Overall, working with Midlands Volkswagen was a pleasure and I would send all my friends to see Jason!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I'd like to say that this was hands down the best car...

I'd like to say that this was hands down the best car buying experience ever. Got what I wanted at best deal possible. Thanks!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.