Reviews
Write a reviewGreat service experience
Everyone was quite friendly--but like actual people, not just sales reps trying to get your business. I was also thrilled to be able to get in for an oil change/balance and rotation at the last minute. The previous dealership I went to made me schedule appointments weeks in advance.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our service team able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Also, make sure to visit us on Facebook to take advantage of our exclusive specials. Best Regards, Morgan Lee, Internet Director mlee@bryanchevrolet.com
great service
I like the courtesy and professionalism that they showed me. Mr. Sonny wad very knowledgeable and assisted with with every question i had. Never felt pressured to buy the vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your fantastic review was quite a refreshing read! I am happy Sonny provided you with knowledgeable and professional customer service. Before your next servicing appointment, please find us on Facebook. You'll find the latest exclusive specials offered only to our likers! Best Regards, Morgan Lee, Internet Director mlee@bryanchevrolet.com
Flawless Service!!
Through a routine oil change, I found out that my head gaskets were leaking oil and needed replacement. My warranty had just expired, but Bryan Subaru covered the cost of parts and labor as a courtesy to me. Jason, my service advisor, was extremely helpful thoughout the whole process. He provided me with a 2016 Subaru Impreza Courtesy Vehicle to drive while the repairs were being done and kept me updated on how things were going, even sending me pictures of my engine! When my car was ready, Jason sent a technician to drop my vehicle off at my house and pickup the courtesy vehicle. Couldn't be more satisfied with the level of service that I recieved!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Karen, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience Jason was so positive. We always do our best to make sure all of our customers leave completely satisfied with the loaner car we provided and the maintenance work performed on their vehicle. We look forward to seeing you again. Best Regards, Morgan Lee, Internet Director mlee@bryanchevrolet.com
Service
I have to say that the lady working the service desk on Saturday has some of the best customer service skills and knowledge about the product.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Best Regards, Morgan Lee, Internet Director mlee@bryanchevrolet.com
Everything was wonderful
Everyone goes WAY out of their way to be helpful and accommodating, from the person who gave up his office chair so I could sit down (the waiting area was full) to the service manager who insisted on running my car through the wash because it had bird droppings on it (I was there for a recall.)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this great review. It is wonderful to hear that our staff at Bryan Subaru was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions about the work that was done please feel free to contact us. Kind Regards, Morgan Lee, Internet Director mlee@bryanchevrolet.com
Excellent salesman
Rex Bubacz was extraordinarily competent and helpful. if your other sales staff is as good, you have many happy customers. We were also lucky to have just the car we wanted already ordered and arriving in less than a month.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for this lovely review, Edward! We feel so grateful that you chose to come to our dealership. It's wonderful to hear that Rex was helpful and provided an excellent service experience during your visit. We always do our best to make sure all of our customers leave with the right vehicle. We look forward to seeing you again. Kind Regards, Morgan Lee, Internet Director mlee@bryanchevrolet.com
Great service from Great people
Erin makes you feel like you are the most important customer from start of service through completion. She keeps you informed throughout the entire process. [Unlike some other service departments.] I'm glad that we are finally able to bring our Chevrolet to your location for services.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Eric, hello and thank you for this fantastic review! Our customers are very important to us and we want to be able to provide them with the kind of service they deserve. I'm very happy to know Erin was there to help you and show you how we do business. We value each customer that we come in contact with we make every effort to make our customers feel that way. We look forward to the opportunity to see and service you in the future! Be sure to like us on Facebook to catch all the specials! Best Regards, Morgan Lee, Internet Director mlee@bryanchevrolet.com
Excellent service, low pressure, efficient
Greg was terrific. Helpful and mellow, and very informative. And he was LOW PRESSURE?which was much appreciated. All around fantastic sales experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing about your visit with us, and congratulations on your purchase! Gregg is an asset to Bryan Subaru, and it is encouraging to hear he impressed you by delivering our trademark service. Thank you for your business. Remember to check out our Facebook page for the specials we offer exclusively for our likers and followers. Best Regards, Morgan Lee, Internet Director mlee@bryanchevrolet.com
Prompt and courteous service
The Subaru associate promptly welcomed me and initiated my service appointment. I was informed of recommended additional services but did not feel pressured into purchasing anything.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the excellent review Curtis! It is great to know that our service team was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook to take advantage of our exclusive specials. Kind Regards, Morgan Lee, Internet Director mlee@bryanchevrolet.com
Great Service
Courteous and attentive service. I was regularly updated on the status of the service & was advised on maintenance needs to improve performance of my vehicle. It was easy to set up service appointment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your awesome review, Harold! I'm very happy to hear that our service team was of such great help to you. We take pride in our customer service and always make sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Kind Regards, Morgan Lee, Internet Director mlee@bryanchevrolet.com