Reviews
I really liked to get service my car from Melvin Johnson
I really liked to get service my car from Melvin Johnson on this dealership he’s so cooperative and knowledgeable person I recommend him on this location
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your recommendation and for sharing your positive experience with Melvin! We're thrilled to hear that he provided you with cooperative and knowledgeable service. We'll be sure to pass along your kind words. If you ever need anything else or have any questions, feel free to reach out.
Service is easy toget an appointment.
Service is easy toget an appointment. My service writer greets me by name. We didcussed my reason for being there & and arrived at a plan. Good accommodations. Price was righr
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you found our service easy to schedule!
Best service ever and will come again.
Best service ever and will come again. Recommended to all my friends and family. Super duper experience
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're thrilled to hear that you had a great experience with us! Thank you for recommending us to your friends and family—we truly appreciate it. We look forward to welcoming you back for your future automotive needs.
The dealership has improved their Genesis section a lot
The dealership has improved their Genesis section a lot in the last year. Previously It was nothing better then a Hyundai dealership. The 2 ladies that were handling the service department for Genesis were very friendly and smiled while discussing issues with you. they were very helpful and considered.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear that you've noticed improvements in our Genesis section over the past year, and we appreciate your positive feedback on the friendly and helpful service!
One of the best dealer in NOVA area.
One of the best dealer in NOVA area. Clearly they can explain you what's going on your car and which one need to fix immediately. Quick and reliable service dealer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Khalid Janah was OUTSTANDING at providing us with the
Khalid Janah was OUTSTANDING at providing us with the best service. We found him to be EXTREMELY knowledgeable, a great listener and ensured that every question was answered and that we understood the response. We have purchased many vehicles over the years and without question, Khalid provided the best service. If buying a car here, be sure to ask for him!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
While my problem was not resolved, the dealer did their
While my problem was not resolved, the dealer did their best efforts and was very transparent.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're grateful for your recognition of our best efforts and commitment to transparency, even though your problem wasn't fully resolved.
I had an 8 AM appointment.
I had an 8 AM appointment. I showed up at 7:45 AM. At 10 o’clock I went to check on the status of my car. It was then I discovered that the technician didn’t even have it to work on. At 11 when I was given my repaired car, which was done great, The service attendant lied and said it was because they had to take off the bumper. They were always going to have to take off the bumper. The service team had never gotten the car to repair. I could’ve forgiven a 45 minute appointment, being three hours, but lying is no Bueno.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide feedback about your recent experience at our service center. We genuinely apologize for the inconvenience and frustration you experienced during your visit, and we appreciate your honesty in sharing your concerns. We would like to extend our sincerest apologies for the delay and miscommunication regarding your car's repair. We understand that your time is valuable, and it is unacceptable that you had to wait for several hours without any updates or accurate information about the status of your vehicle. Please contact us at careteam@hyundaiofchantilly.com so we can further assist you.
Great dealership!
Great dealership! Replaced a factory engine for my Sonata under warranty. Loaner car provided. Thanks.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Wait time is too long Bad customer service Poor work
Wait time is too long Bad customer service Poor work quality Not available for customers
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback about your recent experience with our services. We're genuinely sorry to hear that you were dissatisfied, and we appreciate the opportunity to address your concerns. Please contact us at careteam@hyundaiofchantilly.com so we can further assist you.