Capitol Ford

From the initial contact in the evening to driving home in a new car before noon the following day. Cody Elemen was great, ( laid back, no pressure and efficient). He got everything squared away on his end before i got there so i could just sign the needed documents and be on my way, wasn't even at the dealership 2hrs total (included test driving the car, running a credit check, securing financing, signing paperwork). They also fueled the tank up all the way which was appreciated. Capital offered a fair deal a few% under msrp and Ford credit got my apr way lower on the loan than any bank rate going these days. Rachel Murphy in finance finished the transaction and didn't rush me thru the process, ( we were done with all of it in under 20 min) and explained what forms were for what and answered any questions I had. Overall a great first time buying experience, really polite and friendly. Cody Elemen, Rachel Murphy thank you for your courtesy, efficiency, and your humble genuineness.

Loved working with this dealership! They made me a fair offer for my trade and got me a very fair deal on the new vehicle. They were somewhat slower with communication at times but always came through. They even made a long delivery to my doorstep!

The lack of effort on behalf of the Capitol sales team is a big part of the reason I bought my 2023 Explorer from Frontier Ford. Frontier got the exact Explorer I wanted and never tried to upsell.

He was friendly and answered all the questions that I had for him and helpful

Cody was amazing! I began researching for a used car in early June and finally found my dream car but within my budget. Affordable and great value for my trade. I would definitely recommend this dealership and/or consider trading in again in the future. I went in nervous and anxious and as soon as I sat down I was immediately relieved calm and this was honestly the smoothest car buying experience ever.

I originally reached out online looking for a used Kia EV that was showing up on their website. I got an immediate response from Josh and was able to set up a test drive right away. Josh was great during the visit to the office and the test drive, with ABSOLUTELY ZERO pressure, which is one of my pet peeves. We decided to complete the purchase at that time, and other than sort of a long wait to meet with Finance, it was a smooth transition. Amir in Finance made the process fast and easy--electronic signatures really make the process fly along!--and he was very clear with his explanations of what we were signing and why. Also zero pressure on the extended warranty and service contracts. By the time we were done signing the car was ready for us. Overall, a really pleasant experience from top to bottom.

RUN FAR from this joke of a dealership. They know how to sell but they don't know to fix the problems that they sell you. I've brought my 2019 explorer in for the 12th...that's right,TWELVTH TIME. Just picked it up and supposedly all issues were fixed....WRONG!!!!! I literally didn't even drive off before what I brought it in for failed to launch. RUN THE xxxx AWAY from this dealership.

My first visit to this dealership was for oil change. I was informed they are short on employees and running a little behind. So I left my truck @8:30 am and returned @ 4pm still had to wait 1hr. Next visit to pick up a replacement battery around 1pm was informed they were on lunch. Both parts and cashier, so I had to wait and do did several other customers for lunch hour to finish. Run into the same issue when returning my battery core. Might think of staggering lunch hours for employees as this will help customers service levels. These interactions with Capital ford in San Hose have left me feeling like customer service is not a consideration. This is strike three for me and going to find another Ford dealership. Also going to complain to Ford directly.

They sold me a 2017 Ford Fusion 26k- 33k miles 1st year was awesome. 0 problems the 2nd year had tons of recalls and issues had to have it towed 3 times to the dealership they held on to my car for over a month on one recall repair. They didn't completely cover the rental car I had to pay out of pocket or go without a car. October 2022, the transmission completely went out and told me it was out of warranty for mileage. They gave me a 10k quote for a new transmission knowing I still owe 10k on the car as well as Not relizing that in 2021 they had already given me a 7k quote for the same work when my car was still in warranty when Ihad the battery replaced. I will be requesting all documentation of work for this car and getting a lemon law lawyer. Dont waste your money with these crooks. Corporate won't help either. Lawyer is the only way to end the xxxx this company has put me through the last year and a half.

Samantha was a knowledgeable and courteous salesperson. She knew the vehicle specifications and assisted us with selecting the correct vehicle for our needs. They have a huge selection of vehicles in multiple trims, colors, and 'packages' for the mid sized SUV we were looking for. Their finance guy Wally was quick and very competent. They work as a team at DGDG Capitol Ford, the new car was detailed and ready to go as I was signing the last of the paperwork. They were fair in their price for our trade in and the whole experience was as pleasant as buying a car can be.