Mercedes-Benz of El Cajon

had a great experience, starting with the service advisor, gerardo. he was geniunely interested in helping me, by asking the right questions about the issue. it was resolved the same day, and even got a free car wash out of this! we will definately continue coming back!

Excellent customer service!! Gerardo Contreras help us with our car service. He made sure we receive great customer service. He went above and beyond.

Excellent service!happy with Franco who helped me. Helpful team inviting environment. I have been coming to MB El Cajon for the last eight years. Very reliable. Thank you for your service.

I had a disappointing experience with my "B" service for my Sprinter Van prior to this recent appointment. I do not give reviews often but had to give a negative review for that service. After that review Mercedes of El Cajon's Service Drive Supervisor (Michael Del Real) really did everything possible to make things right and bring me back as a customer. I will look forward to a better service experience in the future. I hope that all customers will benefit from managements response to valid critical reviews. We will see if 5 star reviews are in their future. Thank you.

First time taking my 2005 CLK to El Cajon Mercedes Service and Michael Del Real and Brandon went above and beyond to take care of me and my baby!!! My car is feeling great at 17 years old!!! Thank you! We will definitely be back!

Had a great experience working with Daniel Romero, who made the car buying process easy. He was friendly, helpful, knowledgeable and patient, and did his best in helping us negotiate a price. The paperwork and financial process was also somewhat quick and easy and the woman processing our paperwork was friendly and worked efficiently to get everything signed. Definitely one of my better car buying experiences and will return to this dealership in the future.

Gerardo was on top of it throughout the entire process. Hands down the best experience I've ever had with a dealership in my life. I would recommend Mercedes of El Cajon to anyone having trouble with their mercedes. VIP treatment for sure from start to finish.

Zaid helped me out through the whole process and I got a sweet ride with little stress, as car buying can be. Zaid even came in on his day off to get me all set up and show me the features and how to set up all the cool stuff inside. Mercedes-Benz of El Cajon rocks and would def. recommend them for your next purchase!!!

It is understandable that COVID has altered the customers experience. It was an adventure getting a vehicle from Enterprise - they had only a large truck if I did not desire to pay more, so I drove a truck for the first time. Maintenance was performed on my SL550 & GLE350 - the safe sensors were inoperable on the SL and prior to departure I was assured they worked - after driving 2 miles the notification came on that they were still inoperative necessitating a return in the future. My first MBZ was in 1970 and I will remain a fan as you work through COVID problems. Please reinstate the European Deluvery program!

The service manager Michael was extremely helpful. He takes the time to explain things in such a way that it is understandable and clear. He seems very concerned regarding all aspects of the service experience for the customer.