Jim Shorkey Ford

Great deal with friendly sales staff would definitely recommend to friends and family

I bought my F150 truck from Karen. Outstanding service from Karen, she understood what kind of truck that I was looking for, and made the process very easy. I bought my truck and I love it.

I had an excellent experience leasing my new vehicle. The only negative is that the Ford dealership is located in an old retail store but the good news is the Ford dealership is moving to a different location and remodeled facility

Brian Downes and John Grondziowski made me feel very comfortable purchasing a new vehicle. They were very knowledgeable and helpful and made the long process bearable. I would recommend these two salesmen to any of my friends that will be looking for a new vehicle in the future.

Very happy with the purchase & treatment at Shorkey Ford. My sales person was excellent.

My car purchase was stress-free and pressure-free. Issac Shannon was great to work with and he made the whole process easy and affordable.

The whole car-buying process was easy, stress-free, and pressure-free. Isaac Shannon was very friendly and knowledgeable. I definitely recommend working with Issac the Shorkey dealership to anyone looking for new or used car.

Met with Chris Connor and found someone who was willing to listen to what I was looking for and was patient enough while I changed focus mid way thro8ugh and still found me a vehicle that matched both my wants and finances!! She did not waste any of my time trying to sell me something else, and I went home with an excellent deal! Good enough that I brought my girlfriend in 48 hours later and bought another car from Chris!! The manager Pete came over and introduced himself and even had a suggestion for a vehicle as we talked. I appreciated his research and taking the time to see if there was anything he could do to help the process. All in all, I was very pleased with how I was treated, listened to, and helped by Chris and the others. A very happy experience and a dealer and salesperson I can recommend.

We had 4 used cars in mind from Cars.com from 3 of the Shorkey dealerships; went to 4 DIFFERENT dealerships could not locate any of them. The salesman tried his hardest to help us but the organization and cooperation of the different dealership was minimal. Thought it was a great idea that one salesman could go to the other lots between the Shorkey dealerships,but not when he can't find cars and/or keys of other potential vehicles I was NOT a happy camper. I had the printouts from Cars.com with the car number and all the specs (colors, photos, age mileage...) to help locate the cars and the salesperson pull the car inventory to also help find the 4 cars I preferred. He gave it a 100% effort, which is the ONLY reason we stayed and DIDN"T leave. How can a dealership NOT know what cars are on their lots? How can a company have no idea where FOUR cars are to be located? Shorkey better seriously rethink their used car inventory and management! OKAY, believe it or not we found a car that fit our expectations, it was a car that I had seen when I was doing my used car searches and passes over - but it caught our eye and we liked it! So with more problems and issues that day, we still decided to purchase this SUV.....4 hours of running around. Again we stayed cause we honestly thought the salesman was sincere and we just as frustated as we were (he was new so we were more patient and gave him the learnng curve). So we go to the dealership to pick-up our new "used" SUV and the car is cleaned & ready to go....get in sign papers and go. NO!!! We were at the dealership another 3 hours! They didn't have the paperwork ready, our salesman had to go to various dealerships to TRY to find the title. I was evetually told that they do not do the paparwork until the buyer shows up to "purchase " the car. Keep in mind I had given them a nice big non-refundable deposit - why wouldn't i show up? So apparently their customer?s time isn?t valuable, because it was us that got up and asked why is it taken so long? I spoke to a few of the co-workers at Shorkey, they were nice and helpful but I/we had to ask what was the hold-up plus they could tell we were getting more & more irritated. We were getting ready to leave when our salesman came back w/o the title. Again he seemed just as frustrated as we were so we decided to stay and let him workout the details. In the end the dealership took more money off the sales price and put on the charm. We felt better leaving the dealership with a new (used) car that we REALLY liked. When we left the dealership we had asked for a few follow-ups to some concerns, we have yet to hear back from them! We had the car for 24 hours and called and left a message with another 1 or 2 concerns, we have yet to get a return call. I think we have called maybe 5 times in two weeks. So we have broken promises too. We have a car that we were handed two keys, only one key works the ignition ? who has 1 key for their car? We were told that we would be contacted for a follow-up service call (didn?t happen). Now we wonder did they do our paperwork correctly?remember they couldn?t find the car title. We love th car, but we will not go back or recommend Shorkey to no one! So it is said a good thing is told to 10 people and bad makes it to 100 ? that apparently was before intranet.

Driving home after the purchase of a used truck, I noticed the steering wheel shaking. This continued for a few miles then stoped. I called the dealership and was told someone would call me back. (Didn't happen) The problem was a brake line which caused the caliper to stick which heated the brakes so much it melted the hubcap off the truck. After replacing the brake line, pads and rotor $377.95. I contacted the dealership again and was told they would call me back, again didn't happen until I called again the next day and was told they were not going to do anything. The dealership put a new PA inspection sticker on this truck on June 6 (purchased June 18). If this happened some time after purchase then I understand but it was sold like this. It seems that when I left the lot and they got their money I meant nothing. Even if they covered half my cost to repair what should have been fixed before selling the truck. It appears they just stuck the inspection sticker on and washed the truck and sold it. If the interstate was closer to the dealership I may have found this during my test drive.