Reviews
F 350
Just in for an inspection...took care of it quickky and replaced a blown bulb that I had not noticed being out..good experience as always
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Margaret Owens, we're glad to hear you enjoyed your visit. Margaret Owens, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mountaineer Ford has Great Service
Our service was perfect in every way. We were attended to immediately and the work was completed in a timely manner. The people are always friendly and helpful. At the end, everything is explained to us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bruce Williams, we're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon! Thank you, and have a fantastic day!
Great experience
I took my vehicle in for servicing and the staff were friendly and helpful. The time that it took was minimal and the price was reasonable..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi David, thank you for your wonderful response to the quality of service our Staff provides! At Mountaineer Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Repairs
Repairs done in timely manor and at reasonable price
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Susan, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
sandraoceana@aol.com
Took my truck in for oil change and tire rotation Had some other concerns, which Brandon and the other service personal were very helpful, they listened and helped me find solution. Now, as for being able to make the appointment to bring my truck in was a frustrating. Took me calling for a week to get someone to answer the phone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sandra, thank you for taking the time out of your day to tell us about your experience. If you have any further questions, please give us a call. We're always happy to help!
Service review
Great experience?..bill wise in the service dept was great!?..very helpful!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rebecca Pritt, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Ford Explorer
They took very good care of my Explorer. Time was handle very well and it was ready when I needed it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi John, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Serviced at mountaineer
Fast, reliable and quality service. They keep you updated with what?s going on
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Kris, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!
HORRIBLE SER DEPT
Service department is horrible they have had my car 3 times since oct 13 th i was told its fixed twice n i broke down both times come to find out i never should have drove off the lot and i still had to pay the tow bill david refused to let me speak to a supervisor i was treated like an idiot even tho they never test drove the car after the first repair this time theyhave had it since nov 30 th to find out they arent even tearing my car down to the 3rd n had no plans to do so had i not called them im getting a lawyer im done
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Amy Bailey/linda Honakke, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described.
Review
We have had several of our cars here for service. They are the best at installing over size tires, and we always recommend them for it. We received a coupon for a free oil change for our daughters Ford Focus. That was our most recent visit. That was extremely nice of them. We are looking to trade our daughters car soon on a bigger vehicle. We will probably be shopping with them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Jason, thank you for leaving such a great review and high star rating. At Mountaineer Ford, we value our customers and we look forward to seeing you on your next visit. Take care!