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Brambleton Imports

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (15 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (15 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Incredible Car and Great Deal!

Drove in from out of state to purchase a very unique car from Brambleton Imports. My salesperson, Larry, was very helpful and answered all my questions via phone and email to me driving down to purchase the car. We agreed on a sale price of the vehicle and trade-in value for my car before even meeting in person. This made the whole process extremely easy, quick, and stress free. I'm pleased with my buying experience, but even more pleased with the amazing vehicle I got to ride home in!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

It is a true pleasure working with someone who has done their homework and knows what they want. Your feedback is greatly appreciated and I'm so glad you are happy. We want everyone to experience that same feeling. I hope your BMW brings you lots of smiles and many fun miles. Thank you again for your business. Larry

Wonderful Customer Service

After weeks of searching for a quality used Lexus, my husband and I were starting to get frustrated. We started the search online and traveled to several different dealerships all of which proved to be a huge waste of time. A friend of ours suggested that we try Brambleton Imports. She was a repeat customer who had purchased 4 vehicles. We arrived on a busy Saturday afternoon and we were greeted by a friendly salesman who asked us what we were in the market for. After we told him, he personally escorted us to another lot a few miles away. Little did we know at that time, that our salesman was actually the owner! When we got to the lot he introduced us to Larry Sullivan who was literally holding the door open for us. I am frugal by nature, yet I felt comfortable and at ease with our negotiations. The thing that sealed the deal for me was the fact that there is no processing fee at Brambleton Imports. It saved us around $600 which is the comparable fee at many of the other lots we visited. This was the best car buying experience that I have ever had. We felt like we were in the company of good friends. Matter of fact, we plan on purchasing another vehicle within the next few months. There is no other place I will buy from again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are so glad you made the one hour plus drive to see us. Year after year we are voted the best place to buy a luxury car by the residents of Roanoke. It gives me great pleasure to satisfy a new customer from out of town. Thank you for the kind words in your review and I look forward to seeing you next time you are in town. Larry

Great Experience

Larry made the experience painless and got me in the car that I wanted with a great deal. I would highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

It was a pleasure serving you Seth. Thank you so much for your kind words. We strive to keep you completely satisfied so you will feel comfortable recommending others to Brambleton Imports. Many thanks, Larry

Wonderful Dealership! Highly recommend!

My husband has been buying his vehicles from Brambleton Imports for a couple years now and has always been very pleased with Woody and the dealers he worked with, so when it came time for me to purchase a new car, even though we live in Indiana now, we made the trip to Brambleton Imports and had the pleasure of buying a new vehicle from Larry Sullivan. Our experience with Larry was welcoming, warm and stress-free! His easy going personality made the overall experience fantastic! He spent hours with us while we made our decision as well as answered our many questions and we did not once feel pressured. We will continue buying from Brambleton Imports! Thanks again, Larry!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It was such a pleasure spending time with you selecting the perfect vehicle to satisfy your needs. I know we made the right decision. Thank you for taking the time to leave such a nice review of your experience at our dealership. I hope you have many years of carefree driving and I look forward to seeing you again. Larry

Superb Sales Experience

I am a first time buyer at Brambleton Imports (Franklin Road). This was the smoothest buying process I have ever experienced in purchasing a car. At other local dealerships; I've spent an enormous amount of time on negotiating, waiting on paperwork processing, etc. and left feeling like I was slightly beat up from trying to get the best deal. At Brambleton Imports the staff are personable, approachable hospitable, and reasonable. Communication and negotiating was hassle free. The facility is very clean and free of smoke smell. They have a wide range selection of luxury vehicles to fit any budget and offer finance options to meet the individual needs with competitive rates. The car I purchased had a manufacture recall to be completed. They took care of the issue immediately and provided me with another vehicle to drive while mine was being serviced. My car was returned to me cleaner than when I dropped it off. They provide general services. Larry and staff made my whole family feel like a valued customer and took the time to make our experience personable. Next time we are in the market for another vehicle; Brambleton Imports will be our first stop. If they do not have what we are looking for; I have no doubt they could find it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to leave us such a wonderful review. It is our goal to treat everyone like family so when it is time for your next vehicle you will call on us again. I hope you continue to enjoy your S4 and will stop by to visit when you are in the neighborhood. Many thanks, Larry