Reviews
Sam was incredible!
Sam was incredible! The whole process was smooth and quick. 10 out of 10. No notes.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your positive experience, we are so glad Sam provided exceptional service and made the process quick and smooth! It means a lot to us to receive a perfect 10 rating. Thank you for your support!
Bought a Ford Explorer- the radio screen went black on
Bought a Ford Explorer- the radio screen went black on the drive home. Once we restarted the car it kept glitching, not connecting to Bluetooth. We live almost 2 hours away from the dealership, we took the car back for their 7-day hapiness guarantee.They couldn't provide a time frame on when they could fix the issue. Asked if we were interested in looking at other options on the lot. We test drove, but didn't end up liking any. We just asked if we could return it. They said that we were about 100 miles over their refund policy and it would costs us $500. We compromised into getting an official diagnosis, which would be a couple days out. Like I said we live far away so we opted into leaving the car there. Initially they offered a rental car, but once we got back to the service center they said since it wasn't a safety issue, they didn't have that option. We still have no time frame or getting it fixed. The car has been with them more than it was in my possession. I was offered to drive back home and drive it back up again when they were ready to actually repair the APIM. And all they say is "I know it's inconvenient." We literally bought a family car because we needed it. It's hard to be driving down 2 hours with 3 children.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we apologize for the inconvenience you have experienced with your Ford Explorer. Customer satisfaction is our top priority and we are committed to resolving this issue as quickly as possible. Please know that our team is working diligently to provide the best solution for you and your family. Thank you for your understanding and patience.
Hansell and Junior worked with me to find the best rate.
Hansell and Junior worked with me to find the best rate. Staff are attentive and want you to leave happy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your positive experience! Hansell and Junior take pride in finding the best rates for our customers, and our staff is always eager to ensure your happiness. We appreciate your business and hope to see you again soon!
This man helped us get the prices we were hoping for as
This man helped us get the prices we were hoping for as well as highlighting the exclusive deals that came with the car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your review! We are so glad that we were able to help you find the perfect deal on your new car. Our team always strives to provide excellent service and highlight exclusive offers. Thank you for choosing us!
Junior was helping tooo many people .
Junior was helping tooo many people . Test drove 3 cars ,that was ok. Choose 3rd one but took 5 hrs to complete the process. Lots and lots of waiting,,,ridiculous and downright rude. Glad I love the car even though had to finally leave with an almost empty gas tank
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
"We sincerely apologize for any inconvenience you experienced during your visit. We value your time and will work to improve our processes to ensure a more efficient experience for our customers. Thank you for choosing us and we hope you are enjoying your new car!"
We worked with Junior here and had a fantastic
We worked with Junior here and had a fantastic experience! He was patient and kind while helping us find a car that fit both our budget and our style!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind review! We are thrilled to hear that Junior provided you with a fantastic car buying experience. Our team believes in going above and beyond to find the perfect car for our guests. Happy to have exceeded your expectations!
Worked with Junior and he was great to work with , he
Worked with Junior and he was great to work with , he explained everything in detail and made sure we were comfortable with our new purchase
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. We do hope we can be of assistance in the future. Take care!
Thank you for the wonderful review! We are glad to hear that Junior provided you with a positive experience and ensured your satisfaction with your purchase. We appreciate your business and hope to work with you again in the future.
We have been very happy with echo park.
We have been very happy with echo park. Today is our 7th car purchase from echo park. We worked with Junior he was great. .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the positive feedback! We're thrilled to hear that we provided great service and helped you find the perfect car. We appreciate your support!
Thank you so much for your continued support and loyalty, <customer name>! We are thrilled to have you as a valued customer and are grateful for the opportunity to earn your business once again. We'll be sure to pass your kind words along to Junior. Happy driving! 🚗🎉 #TeamEchoPark #CustomerForLife
Top tier service.
Top tier service. No pressure, very respectful of time. They have earned my return business. Don’t wast your time with other dealerships.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We strive to provide top-notch service and respect our customers' time. We are honored to have earned your return business. See you again soon!
Very honest and did everything to make the day pleasant!
Very honest and did everything to make the day pleasant! He Went above and beyond for us!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
So glad you found ‘The One’ at EchoPark. We appreciate you telling our future guests about your great experience with us! Happiness is what we do, so thank you! And if there’s anything else we can do, let us know.
Thank you for your kind words! We are thrilled to hear that our team provided you with excellent service and made your day a pleasant one. We pride ourselves on going above and beyond for our customers and we appreciate you taking the time to leave this positive review. Come back and see us again soon!