Reviews
My advisor Vanessa Woods was awesome she took great care
My advisor Vanessa Woods was awesome she took great care of me I hope that I get her every time she responds quickly and the customer is always her best interest
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Denise, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Vanessa was an amazing service advisor that took great
Vanessa was an amazing service advisor that took great care of me! She checked up on me and ensured I had everything with my vehicle taken care of.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Bethany, thank you for your kind review; we are happy to pass along your comments to the team here at Kearny Mesa Kia! Until the next time we meet, take care!
The experience went well and was able to secure a new
The experience went well and was able to secure a new car. Stan A. was amazing and did a great job getting me the car I wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Marc, thank you for your kind review; we are happy to pass along your comments to the team here at Kearny Mesa Kia! We are always more than happy to assist you if anything else comes up. Take care!
Johnny was terrific and very helpful.
Johnny was terrific and very helpful. Help me with uber and the vouchers thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That is great to hear! Thank you for servicing with us. We will share the kudos with Johnny!
They never answer the phone!
They never answer the phone! They don’t text you back with any updates. They keep your car for weeks. My car has been there since Monday. I called and texted the service number all day Monday and no response. Finally Tuesday Sean service advisor calls and says oh I tried texting yesterday but didn’t hear back, doesn’t think to call, finally Tuesday afternoon was able to talk to him via text. Told me car would be seen by end of business day. Here we are Friday no update, no changes to my car, hasn’t been seen, can’t get a hold of anyone.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry we weren't able to make contact with you. It sounds like Sean text and called at least once. We are happy to assist you. Please feel free to contact our service manager at jfarminer@kearnymesaford.com.
Thanks for finally chiming in! It’s interesting how quickly you respond to a public review, yet I’ve been trying to reach someone all week without success. Sean texting “at least once” doesn’t exactly count as active communication—especially when my car has been sitting untouched since Monday with zero updates. I’ve now had to pay out-of-pocket for a rental car because of delays caused by your team, and I even provided notarized proof of ownership that your service staff refused to acknowledge. This isn’t just about poor communication—it’s about accountability. I’ll be emailing jfarminer@kearnymesaford.com as suggested, but I truly hope that gets more attention than my calls and texts did. Looking forward to a real resolution—not just a public response.
Great experience dealing with Virginia.
Great experience dealing with Virginia. Very helpful and informative with what I needed done to my vehicle. Look forward to dealing with Virginia in the future with all our services for this and all other vehicles.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Juan, we're happy you found our staff to be so supportive during your experience here at Kearny Mesa Kia. Feel free to reach out to us if you need anything. Have a wonderful day.
Sean was very promp with answering our text.
Sean was very promp with answering our text. They did exactly what we asked on the estimate sheet and took care of damages from the car wash very excited to work with him again . Thanks Sean from service!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for servicing with us. We're glad you had a great experience.
excellent attention and service they make me feeling
excellent attention and service they make me feeling great y tell me all information that we need it
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review. We are happy to hear that you enjoyed your visit with us.
Terrible customer service upon arrival.
Terrible customer service upon arrival. Not a friendly staff, they make you wait without giving any information. Horrible greeter.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Sorry to hear about your experience. If there is anything we can do to make your experience better please contact our service manager at jfarminer@kearnymesaford.com.
Smooth and easy service.
Smooth and easy service. Attendant Johnny was clear in his communication. Explained why the services were necessary but wasn?t pushy to do certain services.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Gerald, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!