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Meet Aissam Arsalane

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Sales Person
(34 reviews)

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Reviews

Sam was the best salesman!

Sam was the best salesman! He was not pushy but answered all my questions and showed me every option they had but still let me make my own decision. I definitely recommend Metro Ford and ask for Sam.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing, Shawn! We’re glad Sam made your experience informative and stress-free. We appreciate your recommendation!

Service was great.

Service was great. Salesman met our needs and finance guy was easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Rusty! We’re happy to hear our team met your needs and made the process easy!

Very professional.

Very professional. Sam the sales guy was awesome! All around great team at metro ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! We’re glad you had a great experience with Sam and the team. We appreciate your kind words!

Drove it less than 500 miles and now it is broke down and

Drove it less than 500 miles and now it is broke down and I have to take it back. But I have to wait a few days because they don't have anyone to look at it today. They were supposed to check the car over and make sure it was running like it should but they were just waiting for my check to clear. The "detail" shop also didn't even vacuum the whole car out. I picked it up Wednesday night and it is messed up by Saturday morning. Seriously, sad.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re truly sorry to hear about your experience. That’s not the level of service we aim to provide, and we understand your frustration. We’d like to make this right—please reach out to me directly to discuss further. GM Matthew Randall

Consumer response

Well, I reached out privately and emailed. I have not had any response. The sales team is still giving me the run around and basically making me regret ever thinking of purchasing through this dealership. They seem to just want to slow play the time away and try to bleed more cash out of me.

Great people and great service.

Great people and great service. Sam picked us up from the airport and Patrick had all paperwork ready so we could sign the documents and get on the road.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Rob! We’re glad Sam and Patrick made your experience smooth and convenient. Enjoy your new ride!

My salesman Sam was knowledgeable and the gentleman that

My salesman Sam was knowledgeable and the gentleman that handled the paperwork Vincent was great. The car I wanted was a reasonable price and the trade-in offer was good too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! We’re glad Sam and Vincent provided great service and that you’re happy with your purchase. We appreciate your feedback!

I tried to buy a vehicle a few months ago but it was

I tried to buy a vehicle a few months ago but it was damaged with hail. Sam called me when a new vehicle came on and was very helpful in the purchasing process. Patrick made the paperwork portion very easy. Thanks guys!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're so glad Sam and Patrick could make the process smooth for you. Enjoy your new vehicle, and we appreciate your trust in us!

Sam was great and everyone was very nice would recommend

Sam was great and everyone was very nice would recommend dealership Thanks to all who were involved

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Peggy! We're so glad Sam and the team made your visit a great one. We truly appreciate the recommendation!

So, Sam (salesman) and Patrick (finance) were great.

So, Sam (salesman) and Patrick (finance) were great. As a salesman, Sam knew everything i was asking and had the right answers for everything. HE WAS THE REASON I BOUGHT MY TRUCK THERE. Patrick the money guy cemented his place in the sale by understanding everything needed to make it work. HE GOT US OUT FAST AND WITHOUT THE TRADITIONAL DEALER xxxxxxxx. The issue I had to work out was with the SALES MANAGER, you know, the guy that SHOULD know what is for sale and what the sales info on each “type” of vehicle is. He made and finished the “sign here deal” then sent Sam back with the “had the wrong rebate” number line from the sales manager. A 4000.00 difference mind you, not some “we owe” window tint or bedliner kinda number. It really felt like the old Lynn Hickey Dodge shady xxxx (for those old enough to know who those crooked people were). Anyway……Sam made it happen, Patrick cleaned it up, and even though I know I could have walked at any time. “we” split the difference and drove my new ride home. However, The SALES MANAGER prolly needs a lesser role, not saying a lot porter, but something that shows him that he is representing the ENTIRE TEAM, and sales rely on his work and knowledge just as much as the salesman. SAM, PATRICK….Keep kicking xxx! SALES MANAGER…….Do better dude, Do better.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience, rodccar. We're glad to hear that Sam and Patrick provided excellent service and helped make your purchase smooth. We also appreciate your feedback about the sales manager—your comments will help us improve and ensure a better experience for all customers. Enjoy your new ride, and thanks again for your insights!

Shannon is very nice and knowledgeable.

Shannon is very nice and knowledgeable. He was very helpful and answered all questions I had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback, Cory! We're glad to hear Shannon was helpful and knowledgeable. Let us know if you ever need anything! 🚗👍