Reviews
I had planned to take the shuttle home and pick my truck
I had planned to take the shuttle home and pick my truck up later. The service writer told me that it would only take about 45 minutes to service my truck. I decided to stay and it was finished in 30 minutes. Very friendly and helpful.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re happy to hear your service was quicker than expected! Thanks for trusting us with your truck.
The whole experience at Metro Ford was great and they
The whole experience at Metro Ford was great and they made me feel like a part of a family. I was not pushed to purchase anything only the negotiated car price , processing fee $599 and $10 tax. They listened to my concerns about the used car I was looking and added brand new tires, charged Freon and did rims touch up and detailed my car perfectly.Also free oil changes for the life of the car. The sales reps Wesley and Kendall were very attentive and never pushy. Highly recommend Metro Ford!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We're thrilled Wesley and Kendall made you feel like family and that you’re happy with your car and service. We truly appreciate your recommendation!
I was very pleased with the sales and service I have
I was very pleased with the sales and service I have received from Metro Ford of OKC
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Charles, for the kind words! We’re thrilled to hear you had a great experience with our sales and service teams. We appreciate your support!
Negotiations were straight forward Everything was
Negotiations were straight forward Everything was delivered as agreed and on time. I had a special request to load my motorcycle into the van which was done cheerfully. I received a follow up call inquiring if I arrived safely. This dealership is exemplary
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Jeff! We're thrilled to hear you had a smooth, straightforward experience and that we could accommodate your special request with ease. It’s wonderful to know our follow-up made a positive impact, and we appreciate your kind words. Enjoy the road ahead!
Brian was really personable, and easy to deal with.
Brian was really personable, and easy to deal with. My only issue was upon delivery he wasn’t as knowledgeable about the vehicle itself. Garage door openers he told me just to “YouTube” it. When spending $75k on a vehicle, I expected a little more. Overall good buying experience, but that part kind of let me down.
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback, BARTON1224. We're glad to hear that you had a generally positive buying experience with Brian. We apologize for any inconvenience regarding the knowledge gap on the vehicle specifics. We appreciate your input and will use it to improve our service. If you have any further questions or concerns, please don't hesitate to reach out.
They treated me horrible.
They treated me horrible. mike Barnett should not be allowed to represent the dealership. I had made an appointment with the salesman who sold me the truck to bring my new truck in to get the scratches off my door handle which new truck should have not had any scratches at all but mike accus me of just showing up without appointment. He also was mad since he told me he lost money selling me the truck. I had to get into shutting match with him until he got my scratches' taken care of. I have never been treated this bad at any dealership. His other floor manager was following me around the showroom while he was trying to get into fight with me, he also called me some name as well.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We're deeply sorry to hear about your negative experience with us. Providing excellent customer service is our top priority, and we apologize for any mistreatment you encountered. Your feedback is invaluable, and we take your concerns seriously. We'll address this issue with Mike Barnett and our team to ensure such incidents are not repeated. Please accept our sincerest apologies, and if there's anything we can do to rectify the situation, please don't hesitate to reach out.
Other than the miss communication on price of vehicle on
Other than the miss communication on price of vehicle on the website. It was Good.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback, Robert. We apologize for any confusion regarding the pricing on our website. We're glad to hear that overall, your experience was good. If there's anything specific we can address or improve upon, please let us know. We appreciate your understanding.
Excellent Sales Person, Brian Chan
Brian Chan made my purchase the best in my life. Everything from talking on the phone, text messaging and meeting him in person. This dealership is the BEST 10**********! Brian Chan is a ROCK STAR SALESMAN!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
This is a wonderful review, Gaye! We appreciate your business and will share you kind words with Brian. Thank you for trusting Metro Ford of OKC with your vehicle needs.
We dealt business over the phone with johnny and his team
We dealt business over the phone with johnny and his team at metro ford and “WOW” is all I can say!! Super easy going people and a practically effortless vehicle buying experience! Any and all questions I had with Johnny or Gabe were answered immediately or with a return phone call in a matter of minutes. We did a one day road trip totaling over 11 hours to pick up the new truck and they had everything ready to go and sign and get us back on the road as soon as possible. Can’t say enough about Johnny Mahsetky, Gabe Tucker and the entire team over at Metro Ford of OKC, if I need another vehicle in the near future they’ll 100% have my business!!
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your 5-star review of Metro Ford of OKC! We enjoy hearing how team members like Johnny and Gabe uphold our high standard of customer service. We appreciate you shopping with us and hope to work with you all again soon. Thank you!
Custom service at metro ford is bad.
I purchased a 80 k vehicle from metro ford last year and the after market panels that they had put on are coming apart and metro ford spent the entire year telling me they would fix them and they still haven’t. Those custom trucks look great but if you have any issues metro ford will not help you after you have made your purchase. I’ve been to two different body shops and they said they would fix them but it will cost me a few thousand and they both told me that the dealership should fix that issue because they were not put on very well. I’m stuck between spending money that I shouldn’t have to or keep begging metro ford to help me.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Shawn. Thank you for providing candid feedback and making us aware of this issue. I apologize that your expectations were not met and sincerely apologize for the level of service that you received. Please give us a call to discuss this further at (405) 438-3330.