Reviews
Worst experience buying a car.
Worst experience buying a car. Corrupt dealership, dishonest people, don’t go here ever! At all costs avoid this disgusting place. They will sell a car that you have already wired money for and make promises in writing that they can’t keep. They will use excuses such as “we don’t want to sell a car to someone who doesn’t live locally because they won’t use our service”, so all of you out of area customers beware. All of this after the wire transfer and loan documents are signed. In today’s world where customer service matters the most, do yourself a favor and do your research. In case you do find yourself there, definitely avoid Dan Doncea and Steven in finance.
Worst experience buying a car.
Worst experience buying a car. Corrupt dealership, dishonest people, don’t go here ever! At all costs avoid this disgusting place. They will sell a car that you have already wired money for and make promises in writing that they can’t keep. They will use excuses such as “we don’t want to sell a car to someone who doesn’t live locally because they won’t use our service”, so all of you out of area customers beware. All of this after the wire transfer and loan documents are signed. In today’s world where customer service matters the most, do yourself a favor and do your research. In case you do find yourself there, definitely avoid Dan Doncea and Steven in finance.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Purchase a used Mustang Mach 1.
Purchase a used Mustang Mach 1. I worked with Oscar and Roger in Sales and they were both very professional and friendly. I received a satisfactory price for my trade in. The entire process, from Sales to Finance, when smoothly. I would recommend Surprise Ford to anyone looking to purchase a new or used vehicle.
Purchase a used Mustang Mach 1.
Purchase a used Mustang Mach 1. I worked with Oscar and Roger in Sales and they were both very professional and friendly. I received a satisfactory price for my trade in. The entire process, from Sales to Finance, when smoothly. I would recommend Surprise Ford to anyone looking to purchase a new or used vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the fantastic review! We're thrilled to hear you had such a positive experience with Oscar and Roger. Your recommendation means a lot to us. Enjoy your Mustang Mach 1, and we look forward to serving you again in the future!
Everyone I talked to was knowledgeable and courteous.
Everyone I talked to was knowledgeable and courteous. I would recommend this dealership to anyone
Everyone I talked to was knowledgeable and courteous.
Everyone I talked to was knowledgeable and courteous. I would recommend this dealership to anyone
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're thrilled to hear that everyone you interacted with was knowledgeable and courteous. We truly appreciate your recommendation and look forward to assisting you again in the future!
Mangers weren’t good sales were good, I agreed to pice
Mangers weren’t good sales were good, I agreed to pice and when I got to dealer price changed
Mangers weren’t good sales were good, I agreed to pice
Mangers weren’t good sales were good, I agreed to pice and when I got to dealer price changed
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We always aim for clear and consistent communication throughout the entire process, and we understand how frustrating it can be when expectations aren’t aligned. We’d really appreciate the opportunity to learn more and address your concerns directly. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.
Got me in the vehicle I wanted 8 more words 5 more words
Got me in the vehicle I wanted 8 more words 5 more words please thank you
Got me in the vehicle I wanted 8 more words 5 more words
Got me in the vehicle I wanted 8 more words 5 more words please thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the fantastic review, Jeremy! We're thrilled to hear you found the perfect vehicle. Your satisfaction is our priority, and we appreciate your support. Enjoy your new ride!
Dan was spectacular, he helped us with finding a vehicle
Dan was spectacular, he helped us with finding a vehicle that fit our growing family's needs. He was not pushy which is what brought us back into this dealership. The whole process was seamless and Dan answered all of our 1 million questions.
Dan was spectacular, he helped us with finding a vehicle
Dan was spectacular, he helped us with finding a vehicle that fit our growing family's needs. He was not pushy which is what brought us back into this dealership. The whole process was seamless and Dan answered all of our 1 million questions.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the kind words! We’re thrilled to hear that Dan was able to help you find the perfect vehicle for your growing family. It’s great that he made the process seamless and took the time to answer all of your questions without being pushy—that’s exactly the experience we strive to create. We’re so happy you chose to come back to us, and we look forward to helping you again in the future!
The salespeople Boldy Khatter and Ben Pietrowski were
The salespeople Boldy Khatter and Ben Pietrowski were very helpful and understanding. My entire experience was great.
The salespeople Boldy Khatter and Ben Pietrowski were
The salespeople Boldy Khatter and Ben Pietrowski were very helpful and understanding. My entire experience was great.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the fantastic feedback! We're thrilled to hear that Boldy and Ben made your experience so positive. Our team is dedicated to providing excellent service, and it's great to know we hit the mark for you!
Madilyn M was very delightful and pleasant to work with
Madilyn M was very delightful and pleasant to work with along with Ben and Chuck. Everyone listened to what I was looking for and needed.
Madilyn M was very delightful and pleasant to work with
Madilyn M was very delightful and pleasant to work with along with Ben and Chuck. Everyone listened to what I was looking for and needed.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re thrilled to hear about your positive experience with Madilyn, Ben, and Chuck! Our team strives to provide attentive service, and it’s great to know they met your needs. Thank you for sharing your feedback!
I had an excellent experience with the sales staff and
I had an excellent experience with the sales staff and everyone else that I met.
I had an excellent experience with the sales staff and
I had an excellent experience with the sales staff and everyone else that I met.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the fantastic feedback! We're thrilled to hear you had an excellent experience with our sales team. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts!
I didn’t have to do much to get the ball rolling.
I didn’t have to do much to get the ball rolling. I picked out a vehicle and it was off to the races. One of the easiest purchases I’ve made.
I didn’t have to do much to get the ball rolling.
I didn’t have to do much to get the ball rolling. I picked out a vehicle and it was off to the races. One of the easiest purchases I’ve made.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your awesome review, David! We're thrilled to hear that your vehicle purchase was seamless and enjoyable. Our goal is to make the process as easy as possible, and it's great to know we hit the mark for you!