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Fox Nissan Grand Rapids

(869 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00pm–7:00pm 7:30am–6:00pm
Tuesday 9:00pm–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–2:00pm
Sunday Closed Closed

Reviews

(869 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fox Nissan Grand Rapids from DealerRater.

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great service

Jordan was very informative and very cordial. Great experience. I will definitely be returning for future services. And i will be recommending to anyone who has a Nissan

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Kristina, it’s great to know that Jordan provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Josh Furtaw General Manager

great service

Great communication, fast friendly service. I would recommend Fox Nissan to all my friends and family. Keep up the good work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for this amazing review! We really appreciate your business, Bryan. Sincerely, Josh Furtaw General Manager

Great service

Excellent communication and they went above and beyond by arranging a full detail at Fox Shine for me. Then they even delivered the car to them after completing the recall work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Vance, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Josh Furtaw General Manager

Great experience

I always have a good experience here.The service was fast and efficient! I would highly recommend this place to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the kind words, Eun. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Nissan, we value our customers and we look forward to seeing you down the road. Sincerely, Josh Furtaw General Manager

Lease Renewal

Paul Young is always available to help with the transition of my lease. He makes it an easy, quick process and has great follow up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for this amazing review and shoutout for Paul! We really appreciate your business, Krista. Sincerely, Josh Furtaw General Manager

Service

Cody did a great job communicating and keeping me updated. Service was excellent, issue identified and resolved quickly. Thanks for great service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Christie, it’s great to know that Cody provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Josh Furtaw General Manager

Oil change

Easy drive up service. Courteous, kept well informed, preventative inspections completed with explanations. Fast service. Smiling personnel. Car vacuumed out in front seats.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the kind words, Judy. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Nissan, we value our customers and we look forward to seeing you down the road. Sincerely, Josh Furtaw General Manager

Best Car Sales Person

I loved everything about my experience at Nisson. Paul Young met us as walked in and he was immediately helpful. Paul was knowledgeable, personable, and NOT pushy in any way, which I especially liked! It took us several calls and visits to make up our mind on the Pathfinder. Paul was always there for us, answering questions, finding just the vehicle we wanted and listening to our needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for leaving this remarkable feedback, Linda. We appreciate your comments and are happy to hear that Paul was able to meet your needs. At Fox Nissan, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Josh Furtaw General Manager

Good service but

Easy to make an appointment and friendly. I wish they would come and explain what’s needed and why instead of just getting a txt with it and saying do I want to do these repairs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to provide this feedback, Chelsey. Our customers are our greatest asset and we value your business here at Fox Nissan. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Feel free to reach out to us for any of your future auto needs as well like services, products, and sales. Sincerely, Josh Furtaw General Manager

Recall

Loaner car provided for long wait for recall nice clean facilities and good coffee but miss the cookies ,was kept updated on work being completed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Vickie, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Fox Nissan! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Josh Furtaw General Manager