Reviews
Great experience
I purchased a car not too long ago. The employees made the process very quick and easy. Very good service and reasonable prices. Thank you again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service,nice facilities
l am very pleased with my car buying experience at becks auto group.Dan and Aksana were very personable end extremely helpfull when it came to fitting the purchase to my needs.l strongly recommend calling them if you are in the market for a quality used car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good selection of clean cars competitively priced
Looking for a clean used car for my son and bought one here after visiting several other dealers. The online site was helpful, and they had a good selection of clean cars competitively priced. Friendly sales approach and smooth process.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Update your sebsite!
Found a vehicle I was interested in from their website. Drove over an hour to get there, and the vehicle was sold some time ago. That was over a week ago, and it is STILL shown on their website. And after I got to the dealership, looked on computer and had another comparable one (which I did not see on the lot). But said ok, I'll have a look, and then found out that vehicle was not there either. Don't have much faith in this business now, so I don't think I'll ever go back.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Horrible Cars
Bought a 2004 Audi A8 customer service was awesome needless to say. But they don't really inspect their cars I've had the above vehicle for 16 days and within this time frame I have had 2 major issues the first one occurring within the very first 7 days the gas gauge had stop working and then today 9/16 the vehicles air ride system has completely went out. I would suggest that if you're buying a car from this dealer that you have it inspected by a authorized dealer before signing your life over. I have called to get CARFAX and also to see report issues and get the runaround every time I have called. Joseph was the sales rep that helped me and was very nice in the beginning but now that I am calling to tell them about this vehicle it's like I am dealing with a completely different group of people that I dealt with when purchasing the car. Mind you all of these issues have happened in the first 16 days and I haven't even made my first payment. BUYERS BEWARE!!!
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experience, Excellent Service!!
My husband had been searching periodically through the past few years for his newest baby.. lol, he's a Beemer enthusiast and being we're a growing family, extremely particular on what we invest in. Only recently had his search become more serious where he went online and found our newest addition. He called up Becks, spoke with Anna and from that point on, it was all meant to be. She answered all his questions and concerns with comfort. We are located in Chicago so making this spur of the moment trip out to Ohio (actually my home state.. first good sign) was a big move in attempts that this was for us. We were taking their word that everything with our interest in this car was legit, and it was. She went above and beyond helping us with the our buying experience staying in complete personal contact with us as we made this road trip to them, she was just on top of it all!! ..From her, to Rick (the mechanic) who was very knowledgeable on BMW's..and passionate about it, Jack (in financing) who was genuine and assuring, to the owner, Ozzy.. who took time out of his busy day to chat with my husband on a sincere level about this car.. who actually personally used this vehicle beforehand. There was no pressure and no misleading. We have had our newest baby for over a week now, our long time personal mechanic has approved of our great find, and we are beyond pleased. My husband sold cars in his earlier years, I manage in customer service, Becks has a great thing going!! If you don't know.. lol, now ya know!! Thank you, Becks Auto group!! And who knows.. our oldest son will be driving in some years ahead.. see ya then? ;)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service
Stopped at Becks Auto Group to look at cars. They had a great selection, and I found it to be very refreshing to shop with out a bunch of high pressure sales people trying to push me into something I didn't want. Thanks to Jack and Anna for pleasant experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
A pleasant experience is our goal Robert. Thanks for your business. We hope you will enjoy your vehicle for many years to come. Please let us know if there is anything else we can do for you. Jack & Anna
Lincoln Mark VIII
Never answered my email asking for price and photos or called, once I drove to the dealer I could see why but at least they could have answered to let me know the car was in poor shape
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great..., until we discussed price.
We saw some cars that interested us online, so we drove nearly an hour to Becks Auto Group to look at them. The salesman who helped us was very accomodating and everything went well, at first. We decided on a car and made a cash offer. We thought it would be as simple as offer-counter-offer- deal. Instead, we got a bunch of uncomfortable shuffling, pulling up info. on the car (info. we had already looked up on our phones) and some stammering about why they priced the car the way they did. Then, the sales manager comes out with a pushy counter offer. When we said we would think about it (not "no"), the sales manager agressively accused us of not wanting to buy a car. We had every intention of leaving there with that car on that day until he spoke to us like that. When we confronted him about his tone, he softened a bit (not much), but the damage was done. Needless to say, we did NOT buy a car from Becks Auto Group, and we will never go back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great service!!!!!
My son and my daughter in law bought a car with Oksana and Jack, the finance director. They were very helpful and efficient. I highly recommend this dealer.Thank you Jack and Oksana! Ela, Gabriel, and Natalie
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase