Audi West Palm Beach

This isn’t my first Audi from West Palm, it’s actually my fourth. I’ve been a loyal Audi customer because I love the cars and up until now I thought the dealership valued that loyalty. Shout-out to Ricardo and Dane, at least they responded and tried to help. Unfortunately, once this got above their level, the management team (Jake / Lisa) went silent. We gave them multiple opportunities to make things right, and instead of fixing the issue they just ignored us. Here’s the problem: despite my wife’s 800+ credit and our history with the store, the deal came back with a money factor above the buy rate plus stacked add-ons and fees. That’s the exact opposite of the transparency, fairness, and loyalty retention Audi corporate says it expects. They never itemized the inceptions. I still dont even have my keychains (a small thing but it exhibits the lack of care) What stings the most is not the numbers, it’s the lack of accountability and communication. A premium brand should never make repeat customers feel brushed off. That’s how you destroy CSI scores and brand trust. Audi is supposed to be about customer satisfaction, integrity, and long-term relationships, not short-term profit at the customer’s expense. Unless this store changes direction, it risks losing the very people who actually want to stay loyal to the brand.

In all my years of dealing with any dealership, this Audi dealership is at the very bottom. I hesitate to post this because I know that some dealers have a bad day. But this bad day put me out of $1,400 without even getting an oil change and left me with a car that actually was dangerous. The day started when I walked over to the service desk and sat down. The service individual didn't even look at me for nearly 10 minutes as they were on the phone with a warranty company. When they hung up the phone, they said something about the warranty company and never actually greeted me or introduced themselves to me, obviously having a bad day. Okay, so that happens. After they told me my oil change would be around $500, I asked them why would you charge me that much? What are you doing that's special? The person said that's what we charge. There was no explanation given. I said well, I'll take it somewhere else. So I did. I took it to a local garage who did a complete checkup of my vehicle and video footage of the CV joints connecting my four wheels showed incredible deterioration and a safety hazard. Audi of West Palm Beach had just done what they said was a complete multi-point inspection of my vehicle for anything that was needed. I ended up paying nearly $1,400 for various and sundry items but I drove out of there with an unsafe vehicle. It was an unfortunate experience. The was bad from the moment I walked in to the moment I left. I only post this now because I just got an email from them saying that my service is due.

Robert was very helpful and patient. He got all of my car issues resolved, and it is SO much nicer to drive now. This is the first time I've really spent any money fixing it (it's a 2016), so it's been a really solid car with minimal issues. And you can't beat the free loaner car! They even came to my house to pick my car up and drop it back off once it was repaired.

My customer service for my recent oil change was awesome and wait was not long and very clean waiting area.

Ryan was absolutely great!!! He is extremely helpful. Robert was also extremely helpful. Great team.

We had a great experience with Audi WPB. Keelan helped us find the perfect car for us and we absolutely love it! He was honest and very transparent with us which we really appreciated.

Recall handled well. Got loaner for 5 days. Service advisor was terrific. Highly recommended advisor.

I did have to wait 25 minutes for my appointment when I got to your dealership…..had been scheduled with someone who was not on the schedule that afternoon and no one told me…. BUT after that it was smooth sailing and I was impressed.

All I. A say about your dealership but really about Salvatore is he was extremely professional and very helpful. He accommodated us in every way. You have an outstanding salesperson I have had many work for me over the years and he did a hat he had to do to earn the sale. Don’t let him go. He is a huge asset to Audi West Palm. Highly refer Salvatore and Audi WPB.

The world has gone mad. Buying a car in 2025 takes 180 pages of paper. Braman made it look easy.