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Bert Ogden Edinburg Mazda

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (36 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (36 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Service

The service department is great, scheduling is very easy and service is quick. I love that they open early so I can get it done before work. And the cashier was very helpful and nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service by the right people

Fast friendly service and people who know your vehicle inside and out. Definitely going back for my car service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Customer Service

Nice, friendly, professional staff. Quick service. Excellent quality of service. Might purchase next vehicle at this establishment. I took my Mazda in for service vs purchasing a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dancing in the rain

Customer service was great. I was comfortable speaking with both reps. Loved the car wash so very personable and courteous

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

Friendly staff and very quick. When oil change is needed they are willing to take you back to work. When im waiting for my oil change they are very attentive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service

It's the first time I meet the gentleman who helped and and he was great! Excellent customer service skills and personality. It's been the best visit I've had so far.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great car, great price, paperwork rusty

the car was as advertised, at a price less than the market in Houston. You understood I was taking a risk flying down there to get it and you covered most of my airfare.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service

The attention to all details and the courtesy wash for my suv was awsome, keep up the hard effort. It would be nice to have sanwiches.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I went in thinking I was going to get a great deal, but i...

I went in thinking I was going to get a great deal, but i knew it was too good to be true. After going through all the numbers we finally sat down to talk to the finance lady.Everything was going great except for the constant repeating of her"are you sure, are you sure, are you you don't want to give us a couple grand for the extended warranty". Finally we started to sign the last papers until I saw the final price. almost 4000 over what we had talked about before. We thought it was an error, and asked them. Turns out they changed our price back to the MSRP. They couldn't get the dealer we talked to in the office after asking them to bring him in. She leaves and bring in the Sales Manager Joe Saldana. We sat there thinking everything was going to get fixed, nope. After we explained what happened he starts to pull out the first price which is the MSRP. He starts talking to us as if were stupid little kids and he even had the nerve to call me mijito. I was not treated with respect and he wouldn't even hear what we had to say. All he said was "Well you don't have to buy the car if you don't want to", in an upset tone. So we left. MAKE SURE YOU ASK FOR THE FINAL PRICE before they get you in the hole. Don't fall for their MSRP price either. Horrible experience in buying my second car.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
4 people out of 4 found this review helpful.

Very bad service after purchasing several vehicles from...

Very bad service after purchasing several vehicles from this dealership. When I decided to buy another vehicle they did not help me. Because of their poor attitude I went and purchased a vehicle at Frank Smith Hyundai. Now I've been at it with these two individuals to try to get my refunds for the warranties that were not used and I have been getting the run around for about 3 months. DO NOT GO TO THIS DEALERSHIP. Everything is fine and nice up until you sign. After that good luck.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.