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Tim Short Ford of LaFollette

(484 reviews)
Visit Tim Short Ford of LaFollette
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
New (423) 201-4607 (423) 201-4607
Used (423) 437-0896 (423) 437-0896
Service (423) 201-4597 (423) 201-4597

Reviews

(484 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Lies, lies and lies.

Lies, lies and lies. False advertisements with changing sale price after making deposits and then salesman telling lies about additional fees and added charges. Agreed to one price and monthly charge then somehow almost 100 dollars more a month. When canceling unwanted extended warranty they then cancele my gap insurance. Fraud and decivers at this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Extremely helpful!

Extremely helpful! Patient, understanding, not a bad word to say about this dealership. Caleb was phenomenal and has went above and beyond post purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great place to go, no pressure to buy, answered all my

Great place to go, no pressure to buy, answered all my questions and explained things well, both the salesman was very nice

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Absolutely wonderful experience!

Absolutely wonderful experience! The sales associate Rusty Ellis was so helpful and made you feel like you had known him forever. He was so helpful with any questions or concerns I had. His assistant Kathy was also the best! I loved how they would follow up with videos and even sent me a Happy Birthday wish after the purchase. From the moment we walked into the dealership they made us feel so welcome.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

1st time purchasing with Tim Short Redmond, they had what

1st time purchasing with Tim Short Redmond, they had what I was looking for and it was as advertised. Helped me out on switching the seats to leather and it was the Katskin brand wich is very good. David Jones was the salesman I worked with and he did GREAT, all staff were freindly also. Will definetly shop here again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Came from out of town to purchase a car that we had been

Came from out of town to purchase a car that we had been looking to buy for a couple of weeks. The staff was very helpful and outgoing. Sales manager and finance team were very polite, making sure anything we needed was taken care of. Our salesman Greg was great, and he was really down to earth. He made the process so easy; he even drove to our home over an hour away just so we could sign the paperwork. The whole team went above and beyond to appreciate us. Definitely will be a customer for life.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

1st time purchasing with this dealership.

1st time purchasing with this dealership. Great experience. Will purchase here again! Worth the drive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Salesman helped me right away.

Salesman helped me right away. I stepped out of my bf vehicle and the salesman met me there. I told him what I was looking for and he found my new car right away. Wld definitely go back there when I'm ready to trade in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Tim Short Redmond-Ford, La Follette, is a great

Tim Short Redmond-Ford, La Follette, is a great dealership! They are welcoming, non-pushy, and help you get the car of your dreams! Friendly staff, friendly salesmen/women, and fast service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Everyone I met at the dealership was courteous and

Everyone I met at the dealership was courteous and professional.. Facilities were impressive and everything was very convenient. Very comfortable environment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.