Glen Cove Volvo Cars

Jonathan was very patient and informative! I appreciate all his expertise and the excellent service he provided to us!

I am writing to formally express my deep dissatisfaction and concern regarding my Volvo 2023 C40. This is the second Volvo I have owned. My first Volvo was reliable and problem-free, which is why I trusted the brand enough to purchase again. Unfortunately, my experience with this vehicle has been the exact opposite. Since the day I purchased it, I have faced repeated electronic malfunctions and performance failures. Specifically: • The system has stopped working multiple times. • The propulsion system has failed on numerous occasions, sometimes while I was driving with my young son in the car. • The car has shaken unexpectedly while in motion, creating an unsafe and alarming experience on both highways and local roads. These issues are not minor inconveniences — they pose serious safety risks. The stress of driving a car that could lose power or malfunction at any moment is unacceptable. To make matters worse, my most recent service experience only deepened my frustration. When I brought my vehicle in because the volume was not working, I was assisted by a service representative named Michael. Instead of a courteous greeting, I was met with attitude and was told I should have brought the car around myself. When I politely asked if I should move it, he refused, took the keys, and moved it himself — an unnecessarily unpleasant start. I had requested a rental vehicle, as I have always done in the past and been provided without issue. Michael insisted that I had not requested one and claimed there were none available. However, after my husband spoke to him by phone, a rental vehicle suddenly became available. At that point, I was told I would have to pay $600 due to a “new policy” supposedly implemented three weeks ago. Strangely, another customer next to me was given a rental car without such a charge, and in all my prior service visits I was never asked to pay this fee. The inconsistency and lack of transparency were both frustrating and unprofessional. Between the ongoing safety concerns with the vehicle itself and the unprofessional and inconsistent treatment I experienced during service, my trust in Volvo has been severely shaken.

I have been coming to Glen Cove Volvo for 20 years and this was my best experience yet! Jonathan was extremely experienced and made the transaction very smooth. There were no games or price changes. He delivered as promised ! Thank you!

I recently brought my Volvo in for service and worked with Mike. He was extremely professional, attentive, and easy to work with from start to finish. He took the time to explain everything clearly, kept me updated throughout the process, and made sure I felt comfortable with the service being done. What really stood out was his attitude and attention to detail he genuinely cared about both my car and my experience. He even helped me retrieve something from the back of my car after it had been taken in. Everything was handled smoothly, and I left feeling confident and well taken care of. I highly recommend Mike if you’re bringing your vehicle in for service. His professionalism and customer-first approach made the whole process stress-free.

Accomodating, great service, sales, pleasant from the greeting to completion. Came in for a quick service update quick and above and beyond service.

Took car in for service. Problem identified immediately. Staff very accommodating and helpful as well as pleasant.

Alejandra was so knowledgeable and helpful. She was a pleasure to deal with. Glen cove Volvo has the best customer service and pricing. I recommend to anyone interested in purchasing a Volvo.

Michael Davis is excellent. He is very thorough and attentive. He makes sure all the issues were addressed, and then walks you through the fix. He also takes the time to sit with you and go over everything once service is complete. 5 stars much deserved.

I cannot say enough great things about Glen Cove Volvo's service department. Their top-notch mechanics, professional service advisors (and especially Michael Davis who goes above and beyond) as well as the service manager Steve Janicek have been taking phenomenal care of my 2013 S60 T6 AWD (Polestar) for more than a decade. With nearly 120,000 miles, my car still runs good as new thanks to their skill, knowledge and expertise. I'd give them ten stars, but the scale only goes up to five!

everyone was great and really nice. They made the process easy. thank you for everything