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Premier Chrysler Jeep Dodge Ram Buena Park

(426 reviews)

Reviews

(426 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Premier Chrysler Jeep Dodge Ram Buena Park from DealerRater.

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I purchased a used Ram truck from Christian Torres.

I purchased a used Ram truck from Christian Torres. He was very helpful. He even drove the truck to my house due to my wife was out of town and couldn't help. When I told him I live in Corona (Del Far). It didn't phase him. When he arrived to my house which was an hour after I left. (Surprisedly the 91 had some traffic that day) He was still gracious. I noticed the next day that the truck didn't have a full tank of gas. I went back to him the next time I was near the dealership and he filled up the truck. I was very satisfied with his followup. I would recommend him highly to go purchase a vehicle from. I also want to commend Jeannette Daze the finance manager. She explained everything very well and made the purchasing process very easy. John

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Really appreciate my service adviser William Enriquez.

Really appreciate my service adviser William Enriquez. Always a good experience, Gets me in and out fast, and keeps me informed, can't ask for any more

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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William Enriquez was my service advisor.

William Enriquez was my service advisor. He was outstanding. I really appreciate his help with getting my car serviced and repaired.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Raidel was my service advisor, he was transparent, kept

Raidel was my service advisor, he was transparent, kept me updated and answered all my questions in a timely manner. Used him before and will use him next time I need to have my vehicle serviced or repaired.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Mauricio Vidrio is an amazing, great service advisor, I

Mauricio Vidrio is an amazing, great service advisor, I took my Chrysler Aspen for service because it would not start. They ended up changing the fuel pump and it was fixed right away. Always excellent service . Thank you Mauricio, and Premier Chrysler dealer .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I took my Jeep in for regular maintanance of an oil

I took my Jeep in for regular maintanance of an oil change and tire rotation. Raidel in the Service Dept. was amazing! He was very nice. My vehicle was completed quickly while I waited. It was done much faster than I anticipated. Great Service! ⭐️⭐️⭐️⭐️⭐️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Rafael is an amazing and informative Service

Rafael is an amazing and informative Service Representative. The Client always comes first and we truly feel like VIP when we take our vehicles to you. Keep up the great work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service intake rep was not helpful and tried to tell me

Service intake rep was not helpful and tried to tell me metal on metal grinding and pinging noise was normal for 2021 Ram 1500. I told him it was the lifters and he said he could not put that down. He wrote “metal ticking noise.”

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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One of the reasons I bought my RAM was for it's customer

One of the reasons I bought my RAM was for it's customer service. Excellent service always. See my man Raidel Soto, true professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I had an excellent experience.

I had an excellent experience. Above and beyond. Thank you Raidel, for taking good care of my Jeep Latitude Compass. The car wash was a plus and the quality of service is to be recognizable. Will be recommending this dealership to my friends. See you I due time and Thank You 😊 🤩🤩🤩🤩

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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