United Imports Inc

I did not purchase a vehicle from United Imports due to my undesirable experience with Ron. First contact with Ron was made on Tuesday, where we discussed flying into Jacksonville on Saturday to purchase the vehicle. Ron assured me that the vehicle was in pristine condition and proposed that I put a refundable $500 deposit on the vehicle to ensure that it would still be available on Saturday. He continually referred me to the online reviews in attempts of getting me to purchase the SUV. He said that the form depicting the specifics of the deposit was available on their website – which is false. Tuesday evening I requested that he send an email with the deposit form and some in-depth images, which he agreed. Ron informs me on Weds that three other parties are interested in the vehicle as well and that we need to move quickly. He was yet to send the email containing the detailed images and the form with the details of the proposed deposit. Wednesday evening at 5:57 I got a call from Ron (because he was busy with customers the entire working day). I returned the call a few moments later only to receive a text stating that he will get in touch first thing Thursday because they closed at 6. Late Thursday afternoon Ron informed us that the vehicle would not be available by Saturday, but did not have an estimate time of availability. He said that the vehicle needed to be worked on, but did not know the specifics. His demeanor was condescending throughout this conversation, even going as far as to mock me for attempting to negotiate with him with the statement, ‘Life doesn’t work that way, honey’. He again brought up the other three prospective purchasers and clearly implied that I should appreciate the fact that I was given the first opportunity for the vehicle. Mind you, I had yet to receive the form to put a deposit down. The car is listed for sale but was unable to be sold due to the work needing to be completed on it. A week was wasted trying to get information that this man clearly did not have. The guaranteed pristine vehicle was in the shop but he could not tell me why. United Imports consists of ONE salesman (Ron) and ONE mechanic but puts on the facade of a huge, booming business. Throughout the entire ordeal he would constantly refer to the reviews. Tread carefully through them; most are superficially positive but the reviews that hold any useful information are negative. Most of the negative reviews have an unprofessional (childish even) response from the owner (which I expect to receive as well). The experience was negative all around. Normally, I would not allow a low grade salesman deter me from a purchase but this was too much. I highly recommend you shop elsewhere to maintain your dignity. A business cannot treat people with such impertinence and still expect a sale. After all, “Life doesn’t work that way, honey”.

Purchased a 2013 BMW X5 with 72k miles. Engine started knocking a week into having the vehicle and I don't drive much I work from home. Talked to the owner Michael who said he would not do anything and that it was my fault, he drove the $*it out of the car like he does all of them and nothing was wrong - his words! Basically this is what you get when you work with shady people who work you over! Had to continue driving and using vehicle over the next 4k miles when it finally locked up and died. 2 different BMW specialty mechanics said it had to be sold like that and knew who Michael was as most of his cars end up at the shop with major problems. $9,600 later for a new engine and labor, I found out that most of the people who purchase cars from him end up with these issues as he sells cars that dealers would not due to serious issues! Please reconsider purchasing from this dealer, his prices are low for a good reason, he's a snake!!

Purchased a 2013 BMW X5 with Ron who promised everything possible! Car was driven for 1 week, keep in mind I work from home so rarely driven, engine started knocking. Took to dealership to talk to someone was told it was my fault, Michael said he drove the s$*t out of like like he does all other cars and nothing was wrong. Car examined by 2 different BMW specialists who stated it had to be sold like that! 4 Thousands miles into the purchase it finally stopped working and my engine locked up. Nothing more I could do but pay $9,600 for another used engine and labor!! Michael and united imports does this to people, sells cars they know do not work and will screw you over!! I would not tell my worst enemy to buy a car here, scam artist that will cause you financial issues guaranteed!! Think twice before buying from this dealership, I'm a prefect example of getting screwed over and losing most of my savings due to a horrible person!!

Called to speak to owner he was out of town talked to Ron he sounded upset with my calling him and not answering,the mechanic was very rude and belongs in the back only in a cage!

I loved the experience of going to a dealership and not being pressured to buy a vehicle. They are passionate, understanding, and honest. I highly recommend them for your next buying experience. I gave the facilities a great because it is nice and clean, but I believe that they have truly outgrown there current facility and need to expand their business, which is a great thing.

I had been searching for a preowned BMW and found what I was looking for at United Imports, Inc. Mike (owner) and Mike (manager) were very helpful, knowledgeable, and professional. Never pushy and no pressure. I am very pleased with the buying experience and highly recommend them. There were extremely accommodating. Great prices also !!

Was looking for an Audi A3 Cabrio and found one with United Imports. I was not wanting to go to Jacksonville, Florida since we live at the Outer Banks of North Carolina. Our salesman Ron was absolutely great. We trusted him that the car was in good condition, sent paperwork back and forth and he arranged shipment to me. We had never bought a car sigh unseen and shipped before. Our car arrived in good shape. We would highly recommend this company and the staff.

Great experience with Ron at United Imports Friendly and informative customer service , he worked quickly with the buying process and even stayed late to make sure all my questions were answered

United Imports is very impressive driving into the facility. Ron and Mike are extremely friendly, helpful and make you feel welcome. They are very honest and back there cars up 100%. I would recommend them if you looking for a dependably car.

Probably this is the best experience I?ve ever had in buying a car . Driving all the way from West Palm Beach worth it 100%, thanks to Michael and Ron for explaining me everything and make it happen to getting it, especially counting the financial part. I?m extremely happy with my purchase and grateful for the professional business. Thank you again Michael and Ron