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Chicago Auto Place

(430 reviews)
Visit Chicago Auto Place
Sales hours: 9:00am to 7:00pm
View all hours
Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–6:00pm
Sunday Closed
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2022 consumer dealer award 2018 consumer dealer award
(630) 948-0530 (630) 948-0530

Reviews

(430 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chicago Auto Place from DealerRater.

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Great

I give chicago auto place a 4* because my whole experience was smooth and i felt know pressure from my sales man Geno. most places the sales people are pushy and a bit annoying. not here though, Everyone here was Great. very happy with the purcfhase of my Audi Q7! Car is Great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Happy Customer

first of all i'm a very pleased customer!! very happy with the purchase i made here at Chicago auto place with Edgar as my sales person. Everyone was so welcoming and polite made me feel comfortable and not like your typical sales persons all pushy. So with that being said i will most definitely be recommending Chicago Auto Place to friends and Family. Oh and My vehicle is Excellent condition and was priced very well! very happy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Great Salespeople

Patient salespeople who are willing to work with you and allow you to feel comfortable in the car buying process. After all a reasonable process with courteous people in a welcoming environment, cars are spotless and well taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Satisfied Customer

Luis Was my salesperson. He was Great! from start to finish Luis was on the ball! The whole staff was so friendly and welcoming! I love the car I purchased! Truly Satisfied Customer! will recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Happy Customer

From the moment i called all the way to the end of me purchasing the vehicle, my experience was Fantastic. Worked with Edgar on the purchase of my BMW X5! very satisfied customer will recommend to friends and family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Exceptional

From the moment I walked in i was greeted with a hello and smiles all around The Chicago Auto Place has integrity, professionalism and is customer centric they go above and beyond for their customers to be satisfied from the choice of vehicles to the purchasing process to having ownership of the vehicle of your choosing and will work with you I mean really all credit types and their teamwork is impeccable they are an amazing family and now I’m blessed to be apart of The Chicago Auto Place family #FAMILYBLISS

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Horrible

Horrible they sold the car out after I left a deposit on it they were supposed call me back when they got another one like it they didn’t their dealership smells like nasty food I wouldn’t send anybody there

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Jorge

Jorge was great he expedited everything quickly and efficiently and very cordial. Jessica was a big help too trying to get my new plate I’m looking there again soon because of the people and the quality of the car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Crappy dealer

Horible service. Do not buy the maintenance package. They refuse to fix anything. They will help you buy a car but dont care about you once deal is done. Useless xxxxxxxx. Buy from a known dealer not this crap.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Purchase of 2007 Rang Rover

Worked with Luis Ortega on this purchase. He was very good to work with and helped me with the various details about the car. My experience was good with Luis’s experience a strong plus. He does his best to be honest in the sales process. My advice is to know what you want upfront. This is a high volume used car company. Find the best car for your needs and then work with this company. Do not expect high-touch service. They want to sell you a good car and move on.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
2 people out of 2 found this review helpful.