Reviews
All I can say is that it was an all around great 5 star
All I can say is that it was an all around great 5 star experience.
All I can say is that it was an all around great 5 star
All I can say is that it was an all around great 5 star experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Drew and Pao(?
Drew and Pao(?) Made it very easy to buy my car!! I will definitely refer people to you!!
Drew and Pao(?
Drew and Pao(?) Made it very easy to buy my car!! I will definitely refer people to you!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Direct. We look forward to having you as one of our valued customers for many more years to come! Mike Meacham mike.meacham@russdarrow.com
Took 2 months and replaced a bad tranny with a used one.
Took 2 months and replaced a bad tranny with a used one. They sold me a extended warrantee for $4000 that refused to cover it.
Took 2 months and replaced a bad tranny with a used one.
Took 2 months and replaced a bad tranny with a used one. They sold me a extended warrantee for $4000 that refused to cover it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We truly understand your frustration and appreciate your patience throughout this process. Although the extended service contract did not approve coverage, we went ahead and replaced your 150,000-mile transmission with a lower-mileage used unit at no cost to you. Our goal was to make sure you were taken care of and your vehicle was back on the road as quickly as possible.
Sam was a great help in my finding a new (pre-owned
Sam was a great help in my finding a new (pre-owned car). She was easy to talk to and willing to make a "deal" that was favorable for me and the seller. I appreciate her help. Thank you.
Sam was a great help in my finding a new (pre-owned
Sam was a great help in my finding a new (pre-owned car). She was easy to talk to and willing to make a "deal" that was favorable for me and the seller. I appreciate her help. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com
Excellent customer service.
Excellent customer service. All you need to know. Never had better service at a dealership.
Excellent customer service.
Excellent customer service. All you need to know. Never had better service at a dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback on your recent visit to Russ Darrow Direct. It's great to hear that we were able to assist you and that you had such a positive experience. Mike Meacham mike.meacham@russdarrow.com
Helpful with a sense of humor, ready to take the time
Helpful with a sense of humor, ready to take the time needed for explanations, answered questions willingly doing research as needed.
Helpful with a sense of humor, ready to take the time
Helpful with a sense of humor, ready to take the time needed for explanations, answered questions willingly doing research as needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com
The vehicle is what we were looking for.
The vehicle is what we were looking for. Hector did a fine job presenting and selling it to us. Thanks
The vehicle is what we were looking for.
The vehicle is what we were looking for. Hector did a fine job presenting and selling it to us. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority, and your feedback is greatly appreciated! Hector and our team here at Russ Darrow Direct are glad to have you as a customer. Mike Meacham mike.meacham@russdarrow.com
Drew was super kind and helpful.
Drew was super kind and helpful. Drew explained how he’s newer, but he was still super helpful. Overall it was a good experience. Thank you so much for all of your help Drew! Drew is an amazing worker and definitely deserves a raise! I was able to buy the car the same day. There was a light on for the cars auto start. They changed the battery and took care of it right away. The secretary was super nice and helpful too. Thank you so much again!!
Drew was super kind and helpful.
Drew was super kind and helpful. Drew explained how he’s newer, but he was still super helpful. Overall it was a good experience. Thank you so much for all of your help Drew! Drew is an amazing worker and definitely deserves a raise! I was able to buy the car the same day. There was a light on for the cars auto start. They changed the battery and took care of it right away. The secretary was super nice and helpful too. Thank you so much again!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Russ Darrow Direct. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Meacham mike.meacham@russdarrow.com
Mark was more than willing for help us select a very nice
Mark was more than willing for help us select a very nice vehicle. We are very happy with our decision and will recommend Russ Darrow to anyone we know needing an excellent used car. I’m sure Mark will treat all his customers in the future the same way. Richard and Virginia Carroll
Mark was more than willing for help us select a very nice
Mark was more than willing for help us select a very nice vehicle. We are very happy with our decision and will recommend Russ Darrow to anyone we know needing an excellent used car. I’m sure Mark will treat all his customers in the future the same way. Richard and Virginia Carroll
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com
Amazingly amazing I like Russ Darrow because you aren't
Amazingly amazing I like Russ Darrow because you aren't stupid and overpriced like Bergstrom automotive
Amazingly amazing I like Russ Darrow because you aren't
Amazingly amazing I like Russ Darrow because you aren't stupid and overpriced like Bergstrom automotive
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Meacham mike.meacham@russdarrow.com