Reviews
Just purchased vehicle in October.
Just purchased vehicle in October. First oil change and check for leak issue. Everything communicated and fixed quickly!
Just purchased vehicle in October.
Just purchased vehicle in October. First oil change and check for leak issue. Everything communicated and fixed quickly!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com
They are very honest and a great dealership!
They are very honest and a great dealership!!! Would definitely recommend them. Very nice people!
They are very honest and a great dealership!
They are very honest and a great dealership!!! Would definitely recommend them. Very nice people!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mike Meacham mike.meacham@russdarrow.com
Everything went awesome She said they were having a
Everything went awesome She said they were having a little problem with a tie rod so she took $50 off very cool
Everything went awesome She said they were having a
Everything went awesome She said they were having a little problem with a tie rod so she took $50 off very cool
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com
Mark really took the time to listen to my story and found
Mark really took the time to listen to my story and found me the perfect car to drive home that day. Financing was quick and easy.
Mark really took the time to listen to my story and found
Mark really took the time to listen to my story and found me the perfect car to drive home that day. Financing was quick and easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Mike Meacham mike.meacham@russdarrow.com
Mark really took the time to listen to my story and found
Mark really took the time to listen to my story and found the perfect car for me to drive home that day.
Mark really took the time to listen to my story and found
Mark really took the time to listen to my story and found the perfect car for me to drive home that day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com
Service ladies were exceptionally kind and kept me well
Service ladies were exceptionally kind and kept me well informed. Went above and beyond to make sure my warranty was accurate and give great customer service
Service ladies were exceptionally kind and kept me well
Service ladies were exceptionally kind and kept me well informed. Went above and beyond to make sure my warranty was accurate and give great customer service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com
Austin did a great job.
Austin did a great job. But I was surprised that the vehicle want filled up with gas and I didn't get shown the features after I bought it. Very different than other dealership experiences.
Austin did a great job.
Austin did a great job. But I was surprised that the vehicle want filled up with gas and I didn't get shown the features after I bought it. Very different than other dealership experiences.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue, or if you'd like to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to reach you, and we will reach out. Mike Meacham mike.meacham@russdarrow.com
Prompt service and knowledgeable employees.
Prompt service and knowledgeable employees. We like the video showing the vehicle details. Thank you.
Prompt service and knowledgeable employees.
Prompt service and knowledgeable employees. We like the video showing the vehicle details. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Meacham mike.meacham@russdarrow.com
Kind and attentive staff.
Kind and attentive staff. Helped me understand future repairs needed on my car and the video walk through was helpful in showing me the current state of my car. Thanks guys!! 👏🏻
Kind and attentive staff.
Kind and attentive staff. Helped me understand future repairs needed on my car and the video walk through was helpful in showing me the current state of my car. Thanks guys!! 👏🏻
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com
Sam was a great help in purchasing my vehicle this fall!
Sam was a great help in purchasing my vehicle this fall! She is very knowledgable, kind, and patient.
Sam was a great help in purchasing my vehicle this fall!
Sam was a great help in purchasing my vehicle this fall! She is very knowledgable, kind, and patient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for sharing about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com