Honda of Grand Blanc

My vehicle was in for a recall and was done in a timely matter as far as I can tell it was repaired thoroughly and completely

I just want to say that the people over at Honda of Grand Blanc did exceptionally well, we did have some bumps along the way but everything worked out in the end. My experience: The car buying process was easy, Kyle Ratliff didn?t pressure us at all at any point during the process. Kyle treated us right and did an excellent job throughout the entire process. However, the car started having a transmission issue within a couple days of purchasing the car, the transmission service alert came up and the car had already been acting weird that day with the way it was performing. When we got home, I contacted Kyle right away, I described the issue and he had me get the car towed back to them at the dealership. They found that a transmission sensor was malfunctioning, and we got the car back a couple days later. It drove okay for a day or so and ended up having the same problem 3 days after getting it back from the dealership and once again contacted Kyle and he had us tow it in again. I will say it was great customer service when they covered the towing both times. After they looked at the car the same sensor said it was malfunctioning again. They had the car taken to the Mitsubishi dealership for further inspection and diagnostics. It was discovered that the transmission was broken and needed to be replaced. This is where you guys really stood out for us, the car when we bought it had an ?as-is? sale, so they didn?t have to any of this for us, but they still did get it fixed, again on their dime. Me and my partner will come back again because of this experience, because you guys went over and above to make sure my first dealership experience, while it was rocky at the start, was still a good experience. Also, Josh in the Service dept. kept in good communication with me throughout the repair process as well. Also, thank you for providing a loaner vehicles during the repairs.

Maddy was very pleasant to work with and honored my coupon. Time of service was complete as promised. Although not one person in the sales spoke

There was a recall on my 2019 Honda CR-V, Maddie made this so easy, and I even was able to use a loaner while they did the fix. Great experience!

Awesome car buying experience! Everyone was so helpful and knowledgeable. The features of the car were explained very well. We were not pressured to buy.

I worked with Jerry and he was very knowledgeable of the vehicle I purchased. He kept me informed of what was needed and when. The experience was enjoyable. Thanks!!

I worked with Andreas in the Serra Auto Plaza. He was so amazing and understanding with our problems at another Serra affiliated dealership. He was honest about a few odyssey's that we were looking at and ended up getting us into the perfect one! We finalized everything at the Honda in Grand Blanc who were kind enough to give our two toddlers Carfoxes to play with while we finalized the process. Thanks again and we'll be back soon!

Jerry was great in making the purchase of my vehicle, the process was smooth, and he and his staff went above and beyond to ensure that I was able to complete the process.

Dealership and sales staff work within the customers means and budget. Trade in values very fair. This is my third car I purchased from this dealership.

Good experience all around and done in record time. Great customer service. I would recommend al serra of grand blanc to everyone. I have leased 3 vehicles and will again.