Reviews
Picked up my new Equinox a week ago! Love it! Austin is a...
Picked up my new Equinox a week ago! Love it! Austin is a great sales person! Will definitely do business with Tradition in the future! Thank you Austin for making me feel comfortable in what is normally a stressful situation.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jim was awesome to work with! Friendly and made the...
Jim was awesome to work with! Friendly and made the process comfortable. The whole sales team was energetic and welcoming. Worked with me through every aspect
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It was my first experience in buying a car and I found it...
It was my first experience in buying a car and I found it a very pleasant and interesting experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Found the car we wanted at their Geneva dealership and...
Found the car we wanted at their Geneva dealership and brought it to Newark. Austin did a very good job and was very helpful would use him again
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I was very nervous about coming in and buying a car. Once...
I was very nervous about coming in and buying a car. Once I meant Brenda I felt very comfortable and had found a friend. She was very very professional. And Jamie did everything he could to find a good deal for me interest wise and payment wise. I was going to keep this car forever but now that I’ve dealt with them maybe in a few years I’ll go right back and traded in for something newer!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Brenda was always accommodating went above and beyond for...
Brenda was always accommodating went above and beyond for the customer. She made the process of getting so easy that’s why she earns my business every time I need a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience with this dealership. I’ve bought many...
Great experience with this dealership. I’ve bought many new vehicles in my lifetime. This is the first time that a dealer was prepared for the delivery when I arrived and didn’t pressure me into buying things I didn’t want.They were honest open and available during the entire process. I’m also pretty picky and they didn’t forget one thing that I asked for. I would highly recommend buying from them. Also they did some things for me that I didn’t expect. As in saving the cover that the vehicle arrived in as it is a collectible, not mounting the front plate before I arrived and giving me a full tank of gas.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always cost more than estimated
There prices are the highest and will always cost more than what they tell you. There's always add ons. They never call like they say. If you don't sit and wait they will push your vehicle to the end of the day. Had a 8:30 appointment and couldn't pick it up until 5:00. They lie right to your face. They should be ashamed of themselves and the customer service they provide.
- Customer service 2.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi James, thank you so much for taking the time to leave feedback for our dealership! Customer service is extremely important to us, and we are deeply sorry if we missed the mark with your service visit. Our service department's goal is to always give our customers a quick, professional, and friendly service with pricing that is always fair and transparent. Due to the ongoing pandemic, wait times for service appointments have been longer than normal, and we apologize about that. We hope you understand, and will do everything we can to make your next visit worthy of five stars! If you have any further questions or concerns, please contact us at(315) 359-5685, and ask to speak with John, our Service & Parts Manager. Thank you and have a great day!
this is my 20th yukon i have purchese from Tradition...
this is my 20th yukon i have purchese from Tradition over the years. The staff is Great .Brenda Delizer has been my sales Person for years. Very helpful and knowledgeable.Thank you again Kriss.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
First new vehicle we’ve bought in 26 years. Experience...
First new vehicle we’ve bought in 26 years. Experience was outstanding. Brandon was great, sales experience best ever! Jeremy was very personable, financial follow through great. Would highly recommend Tradition Dealership! Very professional!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car