Radley Cadillac

BLUF: Be very careful to review any documentation prepared by this dealership. I found many things incorrect on what was shown to me artificially decreasing the price of the car I was trying to trade in. The Story: I went in to test drive a 2018 Lexus LC500, hoping to trade in my Lotus Evora. Everything went well until they priced my Evora with some software and it came in significantly lower than the actual value. Upon closer examination there were multiple items that were incorrect. The milage was increased, the dealership added 1500 miles, they said I only have 1 key, I told them I had 2, they said my car was gold, its clearly not gold (picture posted on Google Review), claimed a paint chip was a dent, etc. Importantly each of the listed items reduced the price of the trade in by $400‐$1000. Now most of these are not big issues in themselves. Easy fixes. However, when I spoke to the manager about them I was told that "its only a $400 difference." This is true. I'm looking to buy a $65,000 car, $400 will not change whether I will buy the car or not. However, there was a total of about $3,000 in incorrect price reductions. This is creeping towards a value that does matter. During my conversation with the manager, I was also told that "this is how we do business," which is what I found most concerning since there are really only two options for the incorrect entries. 1. Lack of attention to detail or 2. Apathy. Either way, if I'm going to write a $65,000 check I expect a degree of professionalism and attention to detail that I did not find here. The final nail in the coffin was that while I was talking with the manager, there was no admission of mistake, no apology for the mix-up, only defensiveness and justification. So after a final conversation with the sales associate, I decided not to purchase the LC500 from this dealership due to the way they operate.

I bought a car in March and still waiting for the license plates. Apparently, 2 months are not enough for them to do the paperwork. Frustrating!

One of the sellers at this Dealership, Deshaun, told the car is in perfect condition. When I went there, the car's condition was 5/10 and only one key which is odd for a 2021 car for $30k to have one key and to be told that car is perfect condition. They made me drive 100 miles for nothing.

The process of buying a car at Radley Cadillac was seamless. The customer service was excellent regardless of the type of car you were purchasing. Our sales associate, Antoine Richardson was great. He and the other staff made the whole experience a pleasure. The car was detailed, filled up and washed prior to our driving away. Too bad for CARMAX, they lost a sale. Radley Cadillac has two very happy customers. We will definitely be back to purchase our next one. Great job Radley Cadillac!!!!!!

Great experience, Antoine Richardson was my sales associate and immediately assisted me over phone with a Jeep I have been eyeing for sometime. He worked out some numbers before my long drive but it was well worth it. Very good person, took me for test drive and spoke like we knew each other. Meet the finance manager and she awesome as well, just pretty cool experience. Would buy again from the dealership!!!

Seen a vehicle I liked but there too far for me to drive there, but they were willing to ship it to me, the salesman John sent video and pictures from his phone. Lisa helped with the financing. I went ahead with the purchase but over night got cold feet! They refunded my money that day! Definitely recommend this dealer.

I had a GREAT experience with Penny and Radley Cadillac in Fredericksburg, Va. Penny had helped me look at another vehicle earlier in my car buying process and I was ecstatic when the car I ended up buying was at Radley. Penny made my car buying experience very comfortable. Not once did Penny or Radley Cadillac make me feel pressured or uncomfortable during my buying experience. They really acted like a friend lending support. I would highly reccomend Penny Lloyd and Radley Cadillac.

Today (4/30/24) just completed the purchase of a Certified pre-owned Cadillac 2023 CT4 from Radley Cadillac. Trading in a 2015 Cadillac ATS4, the negotiation over the phone went very smoothly with the Sales Consultant and the Finance Manager. The unit was delivered to Midlothian VA from Fredericksburg by a young, very knowledgeable and polite Radley employee. He answered all my questions. Equipped with all the paperwork, I signed and exchanged paperwork, and everything was completed without a problem. All handled very professionally. I couldn't be more pleased with Radley Cadillac..

As a follow-up to my previous review regarding my purchase of a 2018 Lexus RX450 HL. I am pleased to say that the used car sales manager Sabrina reached out to me. We scheduled a meeting this past Monday and along with sales manager Ryan Ambrose we have resolved the issues mentioned in my previous review. They listened to my concerns and understood why I felt that way at the time. All of my issues were satisfactorily resolved and ended in a very positive customer experience.

I am so happy to have found a decently priced, low mileage and reliable car. Penny Lloyd was very helpful and kind during the process. I will definitely be back and will refer my friends and family.thank you again Radley and Penny!