Reviews
I bought a car in March and still waiting for the license
I bought a car in March and still waiting for the license plates. Apparently, 2 months are not enough for them to do the paperwork. Frustrating!
I bought a car in March and still waiting for the license
I bought a car in March and still waiting for the license plates. Apparently, 2 months are not enough for them to do the paperwork. Frustrating!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We acknowledge your review and are currently looking into the events you’ve detailed.
One of the sellers at this Dealership, Deshaun, told the
One of the sellers at this Dealership, Deshaun, told the car is in perfect condition. When I went there, the car's condition was 5/10 and only one key which is odd for a 2021 car for $30k to have one key and to be told that car is perfect condition. They made me drive 100 miles for nothing.
One of the sellers at this Dealership, Deshaun, told the
One of the sellers at this Dealership, Deshaun, told the car is in perfect condition. When I went there, the car's condition was 5/10 and only one key which is odd for a 2021 car for $30k to have one key and to be told that car is perfect condition. They made me drive 100 miles for nothing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your experience with us, Ali. I understand your concerns regarding the condition of the vehicle and the key situation. We aim to provide accurate descriptions and ensure our customers feel confident in their purchase. You are welcome to reach out directly to me with any additional information.Your feedback is valuable and helps us improve. Sincerely, Michelle Radley, Dealer Principal – (540) 376-3678
The process of buying a car at Radley Cadillac was
The process of buying a car at Radley Cadillac was seamless. The customer service was excellent regardless of the type of car you were purchasing. Our sales associate, Antoine Richardson was great. He and the other staff made the whole experience a pleasure. The car was detailed, filled up and washed prior to our driving away. Too bad for CARMAX, they lost a sale. Radley Cadillac has two very happy customers. We will definitely be back to purchase our next one. Great job Radley Cadillac!!!!!!
The process of buying a car at Radley Cadillac was
The process of buying a car at Radley Cadillac was seamless. The customer service was excellent regardless of the type of car you were purchasing. Our sales associate, Antoine Richardson was great. He and the other staff made the whole experience a pleasure. The car was detailed, filled up and washed prior to our driving away. Too bad for CARMAX, they lost a sale. Radley Cadillac has two very happy customers. We will definitely be back to purchase our next one. Great job Radley Cadillac!!!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review! I'm thrilled to hear that your car-buying experience at Radley Cadillac was seamless and that Antoine provided excellent service. It’s fantastic to know that our team made the process enjoyable for you. I appreciate your support and look forward to welcoming you back for your next purchase. Great job to you as well, and thank you for choosing Radley Cadillac! It was our pleasure to deliver a memorable experience to you! Sincerely, Michelle Radley, Dealer Principal
Great experience, Antoine Richardson was my sales
Great experience, Antoine Richardson was my sales associate and immediately assisted me over phone with a Jeep I have been eyeing for sometime. He worked out some numbers before my long drive but it was well worth it. Very good person, took me for test drive and spoke like we knew each other. Meet the finance manager and she awesome as well, just pretty cool experience. Would buy again from the dealership!!!
Great experience, Antoine Richardson was my sales
Great experience, Antoine Richardson was my sales associate and immediately assisted me over phone with a Jeep I have been eyeing for sometime. He worked out some numbers before my long drive but it was well worth it. Very good person, took me for test drive and spoke like we knew each other. Meet the finance manager and she awesome as well, just pretty cool experience. Would buy again from the dealership!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Jimmy, for your fantastic review! I'm thrilled to hear about your great experience with Radley Cadillac and Antoine. It's wonderful to know that he could assist you with the Jeep and make your visit enjoyable. I appreciate your kind words about our finance manager as well. I look forward to seeing you again and helping you with your future vehicle needs! It was our pleasure to deliver a memorable experience to you! Sincerely, Michelle Radley, Dealer Principal
Seen a vehicle I liked but there too far for me to drive
Seen a vehicle I liked but there too far for me to drive there, but they were willing to ship it to me, the salesman John sent video and pictures from his phone. Lisa helped with the financing. I went ahead with the purchase but over night got cold feet! They refunded my money that day! Definitely recommend this dealer.
Seen a vehicle I liked but there too far for me to drive
Seen a vehicle I liked but there too far for me to drive there, but they were willing to ship it to me, the salesman John sent video and pictures from his phone. Lisa helped with the financing. I went ahead with the purchase but over night got cold feet! They refunded my money that day! Definitely recommend this dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your wonderful review! We're thrilled to hear that John and Lisa were able to assist you throughout the purchasing process at Radley Cadillac. We're glad we could accommodate your needs and provide a positive experience, even with your last-minute change of heart. Your recommendation means a lot to us, and we hope to serve you again in the future! It was our pleasure to deliver a memorable experience to you! Sincerely, Michelle Radley, Dealer Principal
I had a GREAT experience with Penny and Radley Cadillac
I had a GREAT experience with Penny and Radley Cadillac in Fredericksburg, Va. Penny had helped me look at another vehicle earlier in my car buying process and I was ecstatic when the car I ended up buying was at Radley. Penny made my car buying experience very comfortable. Not once did Penny or Radley Cadillac make me feel pressured or uncomfortable during my buying experience. They really acted like a friend lending support. I would highly reccomend Penny Lloyd and Radley Cadillac.
I had a GREAT experience with Penny and Radley Cadillac
I had a GREAT experience with Penny and Radley Cadillac in Fredericksburg, Va. Penny had helped me look at another vehicle earlier in my car buying process and I was ecstatic when the car I ended up buying was at Radley. Penny made my car buying experience very comfortable. Not once did Penny or Radley Cadillac make me feel pressured or uncomfortable during my buying experience. They really acted like a friend lending support. I would highly reccomend Penny Lloyd and Radley Cadillac.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much, Danny, for sharing your positive experience! I am thrilled to hear that Penny made your car-buying process comfortable and enjoyable. I strive to make our customers feel at ease and supported throughout the entire experience. I appreciate your recommendation and look forward to assisting you in the future. It was our pleasure to deliver a memorable experience to you! Sincerely, Michelle Radley, Dealer Principal
Today (4/30/24) just completed the purchase of a
Today (4/30/24) just completed the purchase of a Certified pre-owned Cadillac 2023 CT4 from Radley Cadillac. Trading in a 2015 Cadillac ATS4, the negotiation over the phone went very smoothly with the Sales Consultant and the Finance Manager. The unit was delivered to Midlothian VA from Fredericksburg by a young, very knowledgeable and polite Radley employee. He answered all my questions. Equipped with all the paperwork, I signed and exchanged paperwork, and everything was completed without a problem. All handled very professionally. I couldn't be more pleased with Radley Cadillac..
Today (4/30/24) just completed the purchase of a
Today (4/30/24) just completed the purchase of a Certified pre-owned Cadillac 2023 CT4 from Radley Cadillac. Trading in a 2015 Cadillac ATS4, the negotiation over the phone went very smoothly with the Sales Consultant and the Finance Manager. The unit was delivered to Midlothian VA from Fredericksburg by a young, very knowledgeable and polite Radley employee. He answered all my questions. Equipped with all the paperwork, I signed and exchanged paperwork, and everything was completed without a problem. All handled very professionally. I couldn't be more pleased with Radley Cadillac..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Gene, thank you for your kind words, and congratulations on your new car! I am very happy to hear that it was a smooth process for you as I know buying a car takes time out of your day. Enjoy your new car! It was our pleasure to deliver a memorable experience to you! Sincerely, Michelle Radley, Dealer Principal
As a follow-up to my previous review regarding my
As a follow-up to my previous review regarding my purchase of a 2018 Lexus RX450 HL. I am pleased to say that the used car sales manager Sabrina reached out to me. We scheduled a meeting this past Monday and along with sales manager Ryan Ambrose we have resolved the issues mentioned in my previous review. They listened to my concerns and understood why I felt that way at the time. All of my issues were satisfactorily resolved and ended in a very positive customer experience.
As a follow-up to my previous review regarding my
As a follow-up to my previous review regarding my purchase of a 2018 Lexus RX450 HL. I am pleased to say that the used car sales manager Sabrina reached out to me. We scheduled a meeting this past Monday and along with sales manager Ryan Ambrose we have resolved the issues mentioned in my previous review. They listened to my concerns and understood why I felt that way at the time. All of my issues were satisfactorily resolved and ended in a very positive customer experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Greg, thank you so much for taking the time on Monday to come in and meet with Sabrina and myself. I am glad we came to a resolution and was able to assist you. Thank you for the new review with 5 - Stars. Thank you again for allowing Radley to earn your business. Ryan Ambrose- General Sales Manager 540-376-3740
I am glad we could resolve my concerns. It was a pleasure meeting you and Sabrina. Two true caring and understanding people.
Thank you!
I am so happy to have found a decently priced, low mileage and reliable car. Penny Lloyd was very helpful and kind during the process. I will definitely be back and will refer my friends and family.thank you again Radley and Penny!
Thank you!
I am so happy to have found a decently priced, low mileage and reliable car. Penny Lloyd was very helpful and kind during the process. I will definitely be back and will refer my friends and family.thank you again Radley and Penny!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for this lovely review, Anthony! I feel so grateful that you chose to come to our dealership. It's wonderful to hear Penny and our team was helpful during your visit and that you love your new car If you have any questions, please don't hesitate to reach out to us again. It was our pleasure to deliver a memorable experience to you! Sincerely, Michelle Radley, Dealer Principal
GREAT EXPERIENCE
Radley Cadillac and Todd were amazing to work with. The wife and I were looking to trade in two of our cars and they made it happen. We are now prepared for our growing family and couldn't be happier with the experience we received.
GREAT EXPERIENCE
Radley Cadillac and Todd were amazing to work with. The wife and I were looking to trade in two of our cars and they made it happen. We are now prepared for our growing family and couldn't be happier with the experience we received.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your compliments and kind words mean so much to us and our team, Kris and Arika! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. It was our pleasure to deliver a memorable experience to you! Sincerely, Michelle Radley, Dealer Principal