Bay Ridge Honda

Honda accord brake job with supplied parts. Charged 525.00 plus tax for labor to perform front brake job. Took advantage of customers. Disappointed in the Service Dept. Hope they change there scamming ways.

Broken Trust at Bay Ridge Honda – Sales Management On August 13, 2025, I brought my 2017 Honda Pilot in for service and was told it needed a $14,000 transmission repair, just one month after my warranty expired. With school about to begin and needing reliable transportation, I went on Bay Ridge Honda’s website and found a 2023 Honda Passport Elite (HondaTrue Certified Pre-Owned) within my budget. I trusted Bay Ridge Honda because my first purchase years ago had been positive, and I even left them a glowing review at that time—which I now regret, because it was based only on the sales process, not on true follow-through. Before the sale, I was given a Carfax report showing no accidents or structural issues. But after purchasing, I received Honda’s welcome letter for MyGarage.Honda.com, where I discovered two chassis pull entries in the service history. Under Honda’s own rules, a car with structural damage cannot be sold as Certified. This directly impacts both the value of my car and the security of my investment. On September 12, 2025, the General Manager responded in writing, stating that the chassis pulls had been entered in error. He assured me that he would have Honda correct the records in their system and provide a letter confirming that no chassis pulls or structural repairs had ever been performed. In good faith, I submitted the following resolution requests multiple times: Correction of Honda’s records with written proof that no structural repairs were done OR a fair remedy: refund, replacement vehicle, or financial adjustment to protect the value of my investment Despite these reasonable requests, no correction or letter was ever provided. I was left with no choice but to escalate this matter to outside agencies. As someone who has worked in the hospitality industry for over 10 years, I know that true customer service does not stop after the sale—it means keeping customers informed, even if a resolution takes time. That is what builds trust and loyalty. Bay Ridge Honda did the opposite: they were quick to make a sale and secure a positive review, but unwilling to stand by their word when a serious issue arose. They even stopped communicating altogether, leaving me without answers or accountability, even if a resolution had not yet been reached. This vehicle is my only means of transportation. I work as a teacher aide for special needs children, and I also care for special needs children at home. Dependable transportation is not optional—it is essential to both my work and family responsibilities. I am deeply disappointed for placing my trust in Bay Ridge Honda. What I thought would be a dependable second purchase has left me questioning their honesty, their certification process, and even my original Pilot diagnosis. I cannot recommend them. — Sandie GB

I saw what looked like a great deal for a used car online. I made an appointment to test drive the car. After I arrived, it took almost an hour for them to get around to telling me they could not access the car. At first they were not sure if they sold it. Then they said it was locked in the detail shop and nobody had a key. Then they said it was on the roof but they didn't have the key for the car. After that, they tried to sell me an older car, with more miles, for more money. The whole thing was really suspect and a waste of my time (close to 3 hours).

They were absolutely amazing. Got my dream car for the best price by far. I went to NJ and CT and they beat every price!! No wonder they were packed. My salesmen Daout was great and the female manager was so polite and made sure I was taken care of every step of the way!!

Worked with Jeff on the purchase of a used CR-V at BRH. He was extremely helpful, explaining the entire process and walking me through all the options. Everything was incredibly smooth and once I picked the car and finalized the purchase he spent an hour showing me all the features and helping me get everything setup. Overall the best car buying experience I've ever had!

I had reached out to them about a used Pilot. I asked if they shipped cars. I am within a several hours drive, but if they shipped, I might avoid the drive. I was told they don’t sell, not don’t ship, to owners in my state. I asked if that was just their dealership or all of them in the state of NY. I asked so I would know whether to stop looking in that entire state or not. They did not respond back. I guess once they found out I was from another state, they did not want my business. Disappointing because I have driven to other states to buy cars before, so would be willing to do so this time, if they didn’t ship. I actually saw several vehicles of interest, other than the one I made contact on. I guess they didn’t want to bother. Maybe they are a fabulous dealer in person? I can only speak for my email interactions with them.

Stay away or triple check every single number before you sign any paperwork, do not believe anything they say until you actually see it written in contract. They are scamming customers, they lied and stole money from us, and I’m sure they did it to many others. And it’s nothing new for them it turns out - back in 2018 Bay Ride Honda was fined by NYS Attorney General and had to pay over $400,000 in penalties and restitution for overcharging and scamming customers. Look it up, it’s very easy to find. We have been loyal long time customers of Bay Ridge Honda, we just got 5th car in a row from them between me and my husband (4 leased, 1 bought), 4 of them we got from the same sales person - Stephanie Rivera. We have been happy with them for years, but now Stephanie Rivera, Dave (Vlad) the finance person, and managers (Stephanie or Stefanie, among others) decided to lie and cheat, and basically steal from us. We agreed on monthly lease payment with 0 down payment via text messages with Stephanie. We went to sign the paperwork, were very surprised with big amount we were supposed to pay at signing, but Dave (Vlad) didn’t want to show us the breakdown and was throwing numbers at us saying that it’s from Stephanie so must be right, that taxes are high, plus fees. Very surprised, but never expecting to be lied to and taken advantage of after all those years of being their customer, we signed the documents. It was 5th car we were getting from the same place, 4th from the same person, Stephanie would never lie to us we thought… We went over the paperwork as soon as we got home and saw they charged us $1,650 down payment + tax, that we never agreed on and/or approved. It was late evening so I emailed Stephanie requesting refund of the down payment. She called me the next morning acting surprised and trying to convince me that it’s not down payment, that it’s the way 0 down contracts are structured, etc. Lies. She then said that her manager will call me later that day - nobody called. She texted me later that finance manager will call me - no calls still. I emailed them and finally Stephanie (Stefanie?) the manager called me giving all strange explanations that didn’t make sense at all. All lies again. She promised to send me paperwork with correct number of miles the car had when we got it - document said 10, when it was actually 41 miles. If we go over mileage at lease end these 31 miles might make all the difference, but of course she didn’t send me the corrected document. I emailed them again - no response. They don’t care. Report it to the authorities (State and City), and to Honda corporate office if you were lied to and scammed, businesses like Bay Ridge Honda and their employees should be held responsible for their deceptive practices.

Jeff Goldberg is the absolute BEST salesmen that I have ever worked with! He's always professional, kind and compassionate! He listens and doesn't try to force you into anything you don't want. He just helped me purchase my 4TH new car! He's responsive and checks in regularly to see if there are any issues and how Im liking my new vehicle! He consistently goes above and beyond which is why Ive purchased 4 cars from him! Also Asad Basha in the finance department is the BEST person to make it ALL happen! He's so pleasant and has consistently made the experience of purchasing my vehicles awesome! That's why I continue to purchase my vehicles at Bay Ridge Honda! Thank you both for making my experiences purchasing my vehicles, seamless and comfortable! I greatly appreciate it! Best, Immani W

On Friday, March 14, 2025, I leased the 2025 Honda CRV. The salesperson was Luis Cintron. He is professional and has a kind and pleasant disposition. Luis went above and beyond for me. I appreciate how seamless he made things for me. At my age in three years I don’t know if I will be able to lease another vehicle. 🥲 If I’m not, I will definitely recommend Luis as the salesperson to my relatives and friends.

Professional sales- good environment. I ended up buying from m another dealer on a certified car. - the same - pice and condition won the deal. Bay Ridge was unable to lower the price. .