Reviews
Write a reviewExcellent Service
The staff at Jim Robinson Toyota were very helpful and professional. Especially Darnell Foster and Evan. I would recommend them to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Vinny Costain, General Sales Manager - 304.232.1880
Great service
service representative was very professional and helpful; work was completed quickly and to my satisfaction; questions regarding service were answered to my satisfaction
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tom Clegg, Service Manager, cleggie3@hotmail.com, 304.232.1880
Great service, friendly staff
Very friendly and great service. Was in and out in less than an hour. Thanks for the great service And facilities....
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Larayne, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Tom Clegg, Service Manager, cleggie3@hotmail.com, 304.232.1880
oil, tire, and air bag
Was able to have my car oil changed and tires rotated and had my recall of airbags done in 1 meeting
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the positive review, Tish and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Tom Clegg, Service Manager, cleggie3@hotmail.com, 304.232.1880
Best service department in the valley.
I love the service personnel at Jim Robinson’s. They are always so friendly and efficient. The service department is Jim Robinson’s best asset.
- Customer service 4.0
- Buying process 2.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Susan, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don't hesitate to reach out to us for anything else. Thank you for choosing Jim Robinson Toyota's Service Department. Sincerely, Tom Clegg, Service Manager, cleggie3@hotmail.com, 304.232.1880
Easy transition from online to in person
Easy transition from online to in person. Website had discount on it that seemed like it would apply to everyone and had deceptively vague wording
- Customer service 3.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Vinny Costain, General Sales Manager - 304.232.1880
New 4runner
No pressure. Great incentives. Fair price on trade in. Happy birthday to Doug, super salesman. The 4runner is a fantastic vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Alan, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Vinny Costain, General Sales Manager - 304.232.1880
Great salesmanship
Darnell is a great salesman. He listens to what you're wanting and your price range and helps you pick out the best one for you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate the kind words, Victoria. We look forward to seeing you again in the future! Sincerely, Vinny Costain, General Sales Manager - 304.232.1880
Wonderful experience
Very clean orderly establishment. Everyone they’re very friendly and knowledgeable of any questions you have. There’s no waiting around with over scheduling. You’re in and out in no time. Everyone is very friendly and courteous.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
George, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Tom Clegg, Service Manager, cleggie3@hotmail.com, 304.232.1880
Easy experience
Very easy experience. They had just car I was looking for. Salesman was polite and courteous. Not pushy which made things way better.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Raymond, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Vinny Costain, General Sales Manager - 304.232.1880