Reviews
I was a walk-in and they took me as soon as there was a
I was a walk-in and they took me as soon as there was a technician available. They kept me informed about what they were doing. They did a test of the computer systems and an overall check of the car. Updated a software system which had not been updated and did a test of the car after they worked on it to see that everything g was running properly.
I was a walk-in and they took me as soon as there was a
I was a walk-in and they took me as soon as there was a technician available. They kept me informed about what they were doing. They did a test of the computer systems and an overall check of the car. Updated a software system which had not been updated and did a test of the car after they worked on it to see that everything g was running properly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!
Greta team which helped us get onto our new car.
Greta team which helped us get onto our new car. It is a great experience.
Greta team which helped us get onto our new car.
Greta team which helped us get onto our new car. It is a great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for choosing Audi Hoffman Estates! Please let us know if we can be of any more assistance.
Service was done on time and car was cleaned.
Service was done on time and car was cleaned. Staff was welcoming and facilities were excellent
Service was done on time and car was cleaned.
Service was done on time and car was cleaned. Staff was welcoming and facilities were excellent
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.
Precise and service was done on time and under quoted
Precise and service was done on time and under quoted coat. Tom was exceptional in his service.
Precise and service was done on time and under quoted
Precise and service was done on time and under quoted coat. Tom was exceptional in his service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!
The service advisor was terrible.
The service advisor was terrible. He ran through a list of 50 things that I needed to fix in my car and then when I told him that I don’t have time and I need to do it another time I only came here for an oil change his demeanor completely changed when I asked him. Hey is there a possibility that I can get a drop to my home so I can come back a couple of hours later he said for this no way so it was curt wasn’t helpful And showed no respect for a customer who has serviced my vehicle at this location and spent close to $10,000
The service advisor was terrible.
The service advisor was terrible. He ran through a list of 50 things that I needed to fix in my car and then when I told him that I don’t have time and I need to do it another time I only came here for an oil change his demeanor completely changed when I asked him. Hey is there a possibility that I can get a drop to my home so I can come back a couple of hours later he said for this no way so it was curt wasn’t helpful And showed no respect for a customer who has serviced my vehicle at this location and spent close to $10,000
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
The wash made my car worse than it was when I brought it
The wash made my car worse than it was when I brought it in considering my car was already pretty clean They left lots of swirl and swipe marks and no bugs were removed. No one met me upon entrance to the garage. The staff wasn't very welcoming or friendly. The woman on the phone that made the appointment had an attitude and spoke as though I was interrupting her day and she was annoyed.
The wash made my car worse than it was when I brought it
The wash made my car worse than it was when I brought it in considering my car was already pretty clean They left lots of swirl and swipe marks and no bugs were removed. No one met me upon entrance to the garage. The staff wasn't very welcoming or friendly. The woman on the phone that made the appointment had an attitude and spoke as though I was interrupting her day and she was annoyed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, Crystal, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Tire pressure was not stored in car which resulted in
Tire pressure was not stored in car which resulted in warnings going on while driving 70 mph on expressway to check tire pressure. Discovered polka dot grease spots on in interior back driver side door that were definitely not there when I took the car in. Spent 45 minutes trying to remove; they are faded but some can still be seen. Per website asked twice to be contacted via email but have not received a response so I can report these issues.
Tire pressure was not stored in car which resulted in
Tire pressure was not stored in car which resulted in warnings going on while driving 70 mph on expressway to check tire pressure. Discovered polka dot grease spots on in interior back driver side door that were definitely not there when I took the car in. Spent 45 minutes trying to remove; they are faded but some can still be seen. Per website asked twice to be contacted via email but have not received a response so I can report these issues.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
I thought the dealership was one of the best I ever dealt
I thought the dealership was one of the best I ever dealt with. I want to be clear about your sales person, Carlo Gilli, Jr.. He could not have been more helpful in explaining the vehicle and helping me familiarize myself with the many systems in the car (I am still learning but Carlo has promised to help me should I need it going forward). That, is to me, going the extra mile to satisfy a customer. One other compliment I would give Carlo is that he was genuinely happy that I was purchasing an Audi. He was excited that I was considering it and was so enthusiastic about the vehicle's merits that he convinced me that buying t would be a good choice. Never once did I feel pressured. That's a good sales person!!! All in all, I would gladly recommend Audi Hoffman Estates to anyone interested in purchasing an Audi, especially if they could utilize Carlo as their sales person.
I thought the dealership was one of the best I ever dealt
I thought the dealership was one of the best I ever dealt with. I want to be clear about your sales person, Carlo Gilli, Jr.. He could not have been more helpful in explaining the vehicle and helping me familiarize myself with the many systems in the car (I am still learning but Carlo has promised to help me should I need it going forward). That, is to me, going the extra mile to satisfy a customer. One other compliment I would give Carlo is that he was genuinely happy that I was purchasing an Audi. He was excited that I was considering it and was so enthusiastic about the vehicle's merits that he convinced me that buying t would be a good choice. Never once did I feel pressured. That's a good sales person!!! All in all, I would gladly recommend Audi Hoffman Estates to anyone interested in purchasing an Audi, especially if they could utilize Carlo as their sales person.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
It was great as always.
It was great as always. Tim was very helpful, knowledgeable, friendly. The job was done and completed within the time I asked for it to be completed.
It was great as always.
It was great as always. Tim was very helpful, knowledgeable, friendly. The job was done and completed within the time I asked for it to be completed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Good service in a tiimely way for less cost than some
Good service in a tiimely way for less cost than some dealerships.in the area.
Good service in a tiimely way for less cost than some
Good service in a tiimely way for less cost than some dealerships.in the area.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.