Reviews
I bought as SUV in October 2024 and gave this dealership
I bought as SUV in October 2024 and gave this dealership 5 stars. The salesperson Phil was very nice but of course that was to sell the car. I saw the right-side quarter panel was buckled; he said no problem we will fix that. When I test drove the car Phil rode with me; I eventually found out why. The shield that comes out when you close the sunroof didn't work; I'm assuming he didn't want me to test that out; my fault. Their employee finally fixed the sunroof where it would close but not the cloth visor was dirty and torn. I was told by the general manager that that was not their responsibility; keep in mind I had already bought the car!! After numerous calls to get the quarter panel fixed and sunroof visor fixed, I was given a phone# to their body man who has yet to call me back after months of calling. I was told that this car just came in and they didn't have time to inspect it, that's all they had to say, I would have waited!! My mom was going to replace/buy her Porsche but now she definitely won't.
I bought as SUV in October 2024 and gave this dealership
I bought as SUV in October 2024 and gave this dealership 5 stars. The salesperson Phil was very nice but of course that was to sell the car. I saw the right-side quarter panel was buckled; he said no problem we will fix that. When I test drove the car Phil rode with me; I eventually found out why. The shield that comes out when you close the sunroof didn't work; I'm assuming he didn't want me to test that out; my fault. Their employee finally fixed the sunroof where it would close but not the cloth visor was dirty and torn. I was told by the general manager that that was not their responsibility; keep in mind I had already bought the car!! After numerous calls to get the quarter panel fixed and sunroof visor fixed, I was given a phone# to their body man who has yet to call me back after months of calling. I was told that this car just came in and they didn't have time to inspect it, that's all they had to say, I would have waited!! My mom was going to replace/buy her Porsche but now she definitely won't.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us. I truly regret that your purchase and the events that followed have caused frustration. At Lux Motors, we are committed to providing the highest level of customer satisfaction, and I take this matter very seriously. I want to clarify that it is our policy for sales associates to ride with customers during test drives due to insurance requirements. This is a standard practice and not meant to hide anything from our customers. Transparency is extremely important to us, and I’m deeply sorry if it came across otherwise in your situation. Regarding the condition of the vehicle, we hadn’t had it very long at all, and while we worked to address the quarter panel and sunroof issues promptly, it seems we fell short in fully meeting your expectations. That’s not how we do business, and I apologize for any miscommunication or delays. I’m currently looking into what happened with the follow-up and why these concerns were not resolved to your satisfaction. This is not reflective of the way we handle our customer relationships, and I want to make this right. Please reach out to our dealership directly at your convenience, and one of our managers will be happy to assist you further. We value your feedback and hope to resolve this matter to your satisfaction. Thank you again for bringing this to my attention. Sincerely,
Outstanding experience at Lux Motors, thanks to Kaivon.
Outstanding experience at Lux Motors, thanks to Kaivon. He’s knowledgeable, patient, and genuinely cares about finding the perfect car for his customers! Highly recommend Lux Motors and Kaivon!
Outstanding experience at Lux Motors, thanks to Kaivon.
Outstanding experience at Lux Motors, thanks to Kaivon. He’s knowledgeable, patient, and genuinely cares about finding the perfect car for his customers! Highly recommend Lux Motors and Kaivon!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The team at Lux Motors has set a high bar for what car
The team at Lux Motors has set a high bar for what car buying should be like. I highly recommend Lux Motors and Kaivon for anyone in the market for a new vehicle. They have earned my trust and future business!
The team at Lux Motors has set a high bar for what car
The team at Lux Motors has set a high bar for what car buying should be like. I highly recommend Lux Motors and Kaivon for anyone in the market for a new vehicle. They have earned my trust and future business!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
xxxx of a guy and an even better salesman.
xxxx of a guy and an even better salesman. Would definitely recommend if you’re looking to buy!
xxxx of a guy and an even better salesman.
xxxx of a guy and an even better salesman. Would definitely recommend if you’re looking to buy!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I do not recommend this dealer.
I do not recommend this dealer. We had to do our paperwork twice in a 1 week period because they messed it up. Then when working with our lender we were told that the “mandatory” extended warranty that the dealer told us we had to purchase was not in-fact mandatory. They made it very difficult at this point and would not correct this with the lender without completing paper work for a 3rd time.
I do not recommend this dealer.
I do not recommend this dealer. We had to do our paperwork twice in a 1 week period because they messed it up. Then when working with our lender we were told that the “mandatory” extended warranty that the dealer told us we had to purchase was not in-fact mandatory. They made it very difficult at this point and would not correct this with the lender without completing paper work for a 3rd time.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Lux motors is a fantastic dealership!
Lux motors is a fantastic dealership! I purchased my car online and I am located in Florida they made me feel comfortable and confident with my purchase. Kaivon made sure that I was getting the right service needed! He was attentive, honest and helpful throughout the entire process. If you’re ever at Lux, request Kaivon for the best service.
Lux motors is a fantastic dealership!
Lux motors is a fantastic dealership! I purchased my car online and I am located in Florida they made me feel comfortable and confident with my purchase. Kaivon made sure that I was getting the right service needed! He was attentive, honest and helpful throughout the entire process. If you’re ever at Lux, request Kaivon for the best service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Not our first time buying here!
Not our first time buying here! Not our last time buying here! They always get it done.
Not our first time buying here!
Not our first time buying here! Not our last time buying here! They always get it done.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The best place and customer service for your next vehicle
The best place and customer service for your next vehicle purchase awesome people the best
The best place and customer service for your next vehicle
The best place and customer service for your next vehicle purchase awesome people the best
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Phil was very professional and helped me make my car
Phil was very professional and helped me make my car buying experience smooth and simple. 5 stars! Thank you!
Phil was very professional and helped me make my car
Phil was very professional and helped me make my car buying experience smooth and simple. 5 stars! Thank you!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent experience.
Excellent experience. Kaivon and the team at Lux Motors made the process super simple and stress free! They did everything in their power I feel like to get me into the truck I wanted! Honest, fair, and all around great people.
Excellent experience.
Excellent experience. Kaivon and the team at Lux Motors made the process super simple and stress free! They did everything in their power I feel like to get me into the truck I wanted! Honest, fair, and all around great people.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car