Reviews
Great Experience
We worked with Jason Dutton. He was great, very patient, cordial. He was so easy to work with. The process was in no way contentious, but actually fun and comfortable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Marlon, we are truly grateful for this awesome review! We are thrilled that Jason was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future! Barry Carver Dealer Partner
Professional, and Friendly Service Consultant
Service Consultant, Suzanne Keene was very attentive, and professional. She seem concerned about my vehicle, and advised on what I needed. She was friendly, talkative and made me feel comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Milton, thank you for the awesome feedback! Suzanne is an excellent service advisor and we appreciate all she does for us! We're very happy to hear that she was there to provide you with great service. We thank you again and we look forward to seeing you for your next service appointment! Barry Carver Dealer Partner
Awesome service
I was kept informed throughout the process of repairing my vehicle. I also received a thank you card on my dashboard upon picking my car up.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rebecca, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Serra Chevrolet Buick GMC. If there is anything more that we can do please come back and see us again. Take care! Barry Carver Dealer Partner
A great service department!
I had a very bad experience with another local GM dealer and needed to find a new shop to take my Volt. My Volt advisor suggested Serra and I was very happy with the service and communication that I experienced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jim, we would like to thank you for taking the time to write about your experience at our dealership. Each employee is a valued member of the Serra Chevrolet Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Barry Carver Dealer Partner
great service, clean, very prompt
was able to make apt for a headlight in my van, I arrived 10 minutes early and they took the van immediately...Service was quick ! I will be back, mainly because i could make an apt and everything was very prompt, as i hate waiting !!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steven, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Please keep us in mind for future needs. Take care! Barry Carver Dealer Partner
great staff
It took them 5 hours for a oil change but they told me that when I first got there they told me that he was 3 hours behind. But over all it still was great.very friendly staff. Even my sales men who sold me my new SUV came over and talked to me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carol, thank you for putting your trust in Serra Chevrolet Buick GMC! Our teams from both the sales and service departments had a pleasure assisting you and are grateful for the 5-star review. We are committed to providing excellent customer service in all areas of our dealership and we are delighted to know you drove away a happy customer. We look forward to seeing you again in the future. Thanks again! Barry Carver Dealer Partner
Superb Customer Service
I had the pleasure to meet Mr. Paul Campbell, an excellent service representative with your company. He is a true professional with top-notch customer service skills. Thank you Mr. Campbell for a great experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this review, Ken. We really appreciate you leaving us your input. We are very pleased to hear that Paul could make your car shopping experience so pleasurable and stress freeIf you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Barry Carver Dealer Partner
Fantastic service
Very pleasant from start to finish. I have referred your dealerships to many friends in the market for a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Barry, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. We look forward to seeing you again in the future. Thanks again! Barry Carver Dealer Partner
great service, clean environment , great knowledge
My overall was great . Very friendly and great knowledge. Fast and efficient. I got my car back sooner then expected which is awesome. I was driving to Nashville for service but I'm switching over to Serra for all my needs .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dawn, it is wonderful to hear that our staff at Serra Chevrolet Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Barry Carver Dealer Partner
reasonable time frame,courtesy van very handy
i appreciate the courtesy van it makes the whole thing much easier to do if you dont have access to a second ride.service got done right ,no worries.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Dixie and thank you for this great review! It is wonderful to hear that our staff at Serra Chevrolet Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. If you have any questions about the work that was done please feel free to contact us. Barry Carver Dealer Partner