Stephen Wade Chrysler Jeep Dodge Ram

My service advisor, Bob, does a great job. He tries to answer any questions to the best of his knowledge and tries to get answers when he doesn't know. He is great to work with and I appreciate what he does on by behalf.

There @730am out by 8am quick lube service was awesome. Even tossed in a coupon to lower the cost of oil change. Will be back for next service.

We have had a our jeep rubicon for 10 years and enjoyed it very much. Trading that vehicle in for a new ruby stunned us with all the changes that had been made to this model. We are enjoying our new vehicle and learning more every day about all the upgrades.

Everyone who works here thinks they don't need to talk to you. Nobody will ask you if you need help or what they can do for you. I took my Jeep in at 9 am, at 550 I call them and ask what's up with my jeep? They tell me that its a part that isn't covered by the warranty that their salesman sold me last year, telling me that if anything happened before 100k miles it was covered....A LIE! And I had to call them and find out at 6pm? DO NOT USE THEM.

Everything was done at a distance and I was very pleased with the price, service, delivery and follow up. All in all I was pleased.

JASON WITH THE SERVICE DEPARTMENT ALWAYS GETS US TAKEN CARE OF AS SOON AS POSSIBLE, HE LETS US KNOW WHAT OUR CAR OR TRUCK NEEDS, HE IS ALWAYS FRIENDLY AND HELPFUL

Got me in in a reasonable amount of time. Found a problem with my front axle fluid (I did not mention this, took it in for an oil change) that just ‘identities itself in my locker system and I suspected, effected a fluid replacement and I was still out in the timeframe indicated in the oil change.

Jason on the service team is excellent Good organizational skill set, incredibly responsive and attentive. Service Techs did an incredible job on my Ram Truck repair. Thanks for hiring these professionals. Jim Davis - Forever Customer

Started by making an offer online for a red Grand Cherokee, Liz contacted me and informed me that they couldn't accept the price but would like for me to come in and discuss another deal for the vehicle. That week I was contacted 4 times to come in and I scheduled an appoint to look at the Grand Cherokee I had made the offer on . I show up and meet Will. We sit at his desk and first thing he says is "Yeah, we've been getting a lot of interest on this vehicle" referring to the Grand Cherokee. I tell him the offer I made and ask what's their counter. He tells me some excuse to why that car isn't there and why it's still "Technically in the system". Right off the back I get fed the bait and switch and the hype of interest on a car that isn't actually there, the car I specifically made an appointment to look at. I explain my frustrations as I made the 2.5 hour trip to get there, which I informed Liz before I made the appointment. Will tells me how sometimes the schedulers aren't aware of cars that are not physically available. Fun fact, I read his computer screen and found out that the vehicle had been in their system for 160 days. Really Will? 160 days and nobody can tell the scheduler not to promote this vehicle? SO already being there I am specific in what I am looking for and ask to see other options in my specifications. We find another Grand Cherokee, no price or information in the system aka the dealerships website. He informs me he will speak to his manager to locate the vehicle, I tell him sounds good, take my number and call me when you find it, I'm going to walk the lot. WIll insisted I stay at his desk and it should only take 2 minutes. Eight minutes later I decide to go to his manager's office and tell him to call me when he finds the vehicle, I had another car to go look at. Already at the next dealership I receive the call and Will gives me the information about the car. It's internet price is $33,000, a bit of a stretch more than the vehicle I intended to purchase. I tell Will, "That's more than what I wanted to pay, call me back if you can get it lower than $33,000 and I'll come take a look at it". Will replies, "how's $32,999?" The lack of honesty, integrity, and customer service experienced in 15 minutes, is astounding. I respect salesmen pushing the price a bit to earn a higher commission but the unethical methods used to do that at Stephen Wade Jeep has assured them the loss of my business. On a positive note, their facilities are nice, clean restrooms.

Above and beyond. That’s the description of the service and kindness I received at the dealership. From constant communication as I waited for diagnosis and repair to decent coffee and kind words. I wish I could take the dealership home with me.