Reviews
Write a reviewA New Ford Transit Connect Wagon Owner
In August, we decided to downsize from a car and a van to one vehicle.Then we met Nate. We wanted to buy local. We wanted a vehicle that would be easy to use to haul small items, easy to get in and out, easy to drive, and could still transport 4 people if needed. Also the price would have to be right. The 2014 Ford Transit Connect Wagon -5people short wheel base was it! Nate found us one in NJ. So within 5 days, August 30, 2014, we were driving off the lot in the new wagon. All the staff from the sales staff to the service department tour were helpful. Nate made the sale transition easy from GM vehicles to the first Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
excellent !
Ian Chea was very helpful in helping me find the car I wanted he took into consideration of what I wanted in a car. He found me a car I fell in love with and tried his all to get me in that car. I had very little funds to work with and he was able to still get me a loan. Hondru ford of Manheim is a great dealership I would recommend them to any one.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Customer Service from Hondru Ford
Hondru Ford has always provided my family and I great customer service from the time I have walked in the door looking for a new vehicle till the time I arrive for my scheduled services. But with any good visit it begins with a great salesperson. I have used the salesperson for years now and I refuse to deal with anyone else. Roger Moreno has always treated my wife and I with the greatest respect at ALL times and treats us more like family than customers. Whenever I email or text a question I always get an immediate response. He has helped us greatly and that trust has spilled over to our daughter and son in law purchasing from Roger as well. He also helped them with purchasing their first vehicles which can be difficult for any first time buyer. Roger made this process simple and painless for them. My wife and I have moved over400 miles away from Hondru and Roger but we still plan on doing business with them whenever the need arises!! I can also speak of the expert service department who have always treated me with courtesy and respect. They always are available to answer my questions and also provided me with a loaner upon request!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very Happy; Drove an Hour for My Jeep!
This was my first car buying experience and it was so great! Nate was very nice and didnt push anything on me and helped explain things to me in a very understandable way! Highly reccomend checking them out.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
HAPPY CUSTOMER
I TEST DROVE A 2014 FORD ESCAPE AND I LIKED HOW IT DROVE I WOULD SAY TO OTHER CUSTOMERS TO BUY ONE FROM IAN CHEA
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best Car Buying Experience To Date
I was very pleasantly surprised by my car buying experience at Hondru Ford in Manheim Pa. I loved working with Ian Chea, he was friendly, easy to talk to, knowledgeable, and a low-pressure salesman. He had me sold when he said he was there to help me find the right car for me, not just sell me a car. He let me test drive as many vehicles as I wanted and even let me take them out on my own. In the end I bought exactly what I wanted and we negotiated a deal to satisfy all parties involved. I love my new Ford C-Max Hybrid, have been driving it for a month now and it meets all my expectations. The gas mileage is even better than expected! I also love that all my maintenance and repairs can be done at the same place where I bought my car. Overall all the staff I met were friendly and professional. Would definitely recommend Hondru in Manheim and specifically Ian as a great salesperson.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Sales Consultant and buying process
Have bought over 40 new and used cares and trucks over the years. Andrew (Andy) Eder LISTENED to what I was looking for ( used F-150) and came up with an almost perfect match and a very good price from a large inventory. Have bought several vehicles in the past and my experance at Hondru Ford has always been good, but dealing with Andy was exceptional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Andrew Eder was our salesman for our F 150......
Andrew was friendly, courteous, knowledgable and giving of his time...We bought a great truck with a smooth transaction of all concerned....The total package comes highly rated....
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
My 2014 Ford Fusion buying review
I had the best experience at Hondru Ford in Manheim, PA buying my new 2014 Ford Fusion. Everyone was more than happy and willing to help your needs and get you into a car for a comfortable price. I dealt with another dealer who wanted a lot more for the same car and Hondru worked everything out to get me into this vehicle. I recommend Ian Chea because he was very knowledgable, helpful, and understanding of my needs as well as my concerns and he found a way to get me into my car at a payment that was in my budget. If you're looking into a Ford, I highly recommend giving Hondru Ford your business
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Slow and Unreliable Service
I recently bought a certified car at the Hondru Chevy of Manheim. I like the car and the buying process was pretty straight forward, but the car had some problems. I'm fine with that, cars have problems, plain and simple. however, when the service department tells you that you will get your car back on a certain date and it doesn't get done, then I start having problems. The service is so unbelievably slow, I've owned my car for about 8 weeks and have only had it for 3 of them. I would like this place better if it was faster, more efficient and followed through and their promises.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase